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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Business One

    Score8.5 out of 10
    N/ASAP Business One is an integrated enterprise resource planning (ERP) solution for small and medium-sized businesses, The product encompasses functionality around sales, customer relationships, inventory, operations, financials and human resources.

    $99

    per month

    Webex Calling

    Score8.8 out of 10
    N/AWebex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

    $17

    per month per user

    Pricing
    SAP Business OneWebex Calling
    Editions & Modules
    Limited
    $99.00
    per month
    Starter
    $110.00
    per month
    Pro
    $132.00
    per month
    Webex Call
    $17
    per month per user
    Webex Suite: Meet + Call
    $25
    per month per user
    Webex Enterprise
    Contact Sales
    Cisco Unified Communications Manager
    Contact Sales
    Offerings
    Pricing Offerings
    SAP Business OneWebex Calling
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Discount available for annual pricing.
    More Pricing Information
    Community Pulse
    SAP Business OneWebex Calling
    Considered Both Products
    SAP
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    11 Answers
    92%
    Would buy again
    187 Answers
    Delivers good value for the price
    91%
    Delivers good value for the price
    10 Answers
    97%
    Delivers good value for the price
    169 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    12 Answers
    96%
    Happy with the feature set
    196 Answers
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    9 Answers
    94%
    Lived up to sales and marketing promises
    127 Answers
    Implementation went as expected
    80%
    Implementation went as expected
    8 Answers
    97%
    Implementation went as expected
    142 Answers
    Features
    SAP Business OneWebex Calling
    Payroll Management
    Comparison of Payroll Management features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    9.9
    12 Ratings
    27% above category average
    Webex Calling
    -
    Ratings
    Pay calculation10.011 Ratings00 Ratings
    Benefit plan administration10.09 Ratings00 Ratings
    Direct deposit files9.510 Ratings00 Ratings
    Customization
    Comparison of Customization features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    9.9
    40 Ratings
    27% above category average
    Webex Calling
    -
    Ratings
    API for custom integration9.738 Ratings00 Ratings
    Plug-ins10.037 Ratings00 Ratings
    Security
    Comparison of Security features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    9.9
    44 Ratings
    16% above category average
    Webex Calling
    -
    Ratings
    Single sign-on capability9.736 Ratings00 Ratings
    Role-based user permissions10.043 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    9.0
    45 Ratings
    18% above category average
    Webex Calling
    -
    Ratings
    Dashboards8.940 Ratings00 Ratings
    Standard reports9.345 Ratings00 Ratings
    Custom reports8.941 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    5.9
    46 Ratings
    27% below category average
    Webex Calling
    -
    Ratings
    Accounts payable9.746 Ratings00 Ratings
    Accounts receivable10.045 Ratings00 Ratings
    Global Financial Support9.928 Ratings00 Ratings
    Primary and Secondary Ledgers8.831 Ratings00 Ratings
    Journals and Reconciliations9.638 Ratings00 Ratings
    Configurable Accounting9.436 Ratings00 Ratings
    Standardized Processes9.641 Ratings00 Ratings
    Inventory Management
    Comparison of Inventory Management features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    9.4
    45 Ratings
    16% above category average
    Webex Calling
    -
    Ratings
    Inventory tracking9.745 Ratings00 Ratings
    Automatic reordering9.931 Ratings00 Ratings
    Location management10.041 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    8.1
    43 Ratings
    2% above category average
    Webex Calling
    -
    Ratings
    Pricing9.941 Ratings00 Ratings
    Order entry9.943 Ratings00 Ratings
    Credit card processing9.724 Ratings00 Ratings
    Cost of goods sold9.742 Ratings00 Ratings
    Order Orchestration10.033 Ratings00 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    7.4
    39 Ratings
    2% below category average
    Webex Calling
    -
    Ratings
    Billing Management9.734 Ratings00 Ratings
    Cash and Asset Management10.030 Ratings00 Ratings
    Travel & Expense Management9.823 Ratings00 Ratings
    Budgetary Control & Encumbrance Accounting9.928 Ratings00 Ratings
    Period Close9.535 Ratings00 Ratings
    Project Financial Management
    Comparison of Project Financial Management features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    7.0
    19 Ratings
    8% below category average
    Webex Calling
    -
    Ratings
    Budgeting and Forecasting7.017 Ratings00 Ratings
    Project Costing7.016 Ratings00 Ratings
    Cost Capture7.016 Ratings00 Ratings
    Capital Project Management7.011 Ratings00 Ratings
    Customer Contract Compliance7.014 Ratings00 Ratings
    Project Revenue Recognition6.116 Ratings00 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    9.1
    17 Ratings
    25% above category average
    Webex Calling
    -
    Ratings
    Project Planning and Scheduling9.916 Ratings00 Ratings
    Task Insight for Project Managers9.913 Ratings00 Ratings
    Project Mobile Functionality9.612 Ratings00 Ratings
    Definable Resource Pools9.810 Ratings00 Ratings
    Grants Management
    Comparison of Grants Management features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    8.4
    16 Ratings
    12% above category average
    Webex Calling
    -
    Ratings
    Award Lifecycle Management10.010 Ratings00 Ratings
    Procurement
    Comparison of Procurement features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    8.5
    19 Ratings
    18% above category average
    Webex Calling
    -
    Ratings
    Bids Analyzed and Compared9.912 Ratings00 Ratings
    Contract Authoring10.013 Ratings00 Ratings
    Contract Repository9.211 Ratings00 Ratings
    Requisitions-to-Purchase Orders Integrated9.615 Ratings00 Ratings
    Supplier Management9.614 Ratings00 Ratings
    Risk Management
    Comparison of Risk Management features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    8.6
    11 Ratings
    24% above category average
    Webex Calling
    -
    Ratings
    Risk Repository9.59 Ratings00 Ratings
    Control Management9.110 Ratings00 Ratings
    Control Efficiency Assessments9.19 Ratings00 Ratings
    Issue Detection9.110 Ratings00 Ratings
    Remediation and Certification10.07 Ratings00 Ratings
    Logistics
    Comparison of Logistics features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    8.1
    25 Ratings
    14% above category average
    Webex Calling
    -
    Ratings
    Transportation Planning and Optimization9.917 Ratings00 Ratings
    Transportation Execution Management9.515 Ratings00 Ratings
    Trade and Customs Management9.615 Ratings00 Ratings
    Fulfillment Management9.718 Ratings00 Ratings
    Warehouse Workforce Management9.816 Ratings00 Ratings
    Manufacturing
    Comparison of Manufacturing features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    9.2
    21 Ratings
    21% above category average
    Webex Calling
    -
    Ratings
    Production Process Design9.719 Ratings00 Ratings
    Production Management10.019 Ratings00 Ratings
    Configuration Management9.715 Ratings00 Ratings
    Work Execution9.817 Ratings00 Ratings
    Manufacturing Costs9.817 Ratings00 Ratings
    Supply Chain
    Comparison of Supply Chain features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    8.0
    27 Ratings
    9% above category average
    Webex Calling
    -
    Ratings
    Forecasting8.625 Ratings00 Ratings
    Inventory Planning8.227 Ratings00 Ratings
    Performance Monitoring8.121 Ratings00 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    9.6
    19 Ratings
    26% above category average
    Webex Calling
    -
    Ratings
    Proposal Management8.115 Ratings00 Ratings
    Product Master Data Management9.317 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    -
    Ratings
    Webex Calling
    8.8
    51 Ratings
    4% above category average
    High quality audio00 Ratings8.951 Ratings
    High quality video00 Ratings8.749 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    -
    Ratings
    Webex Calling
    8.9
    49 Ratings
    4% above category average
    Desktop sharing00 Ratings8.949 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    -
    Ratings
    Webex Calling
    9.1
    49 Ratings
    6% above category average
    Calendar integration00 Ratings9.146 Ratings
    Meeting initiation00 Ratings9.147 Ratings
    Record meetings / events00 Ratings9.146 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    -
    Ratings
    Webex Calling
    9.1
    43 Ratings
    9% above category average
    Live chat00 Ratings9.143 Ratings
    Online Events Security
    Comparison of Online Events Security features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    -
    Ratings
    Webex Calling
    9.0
    46 Ratings
    13% above category average
    User authentication00 Ratings8.946 Ratings
    Participant roles & permissions00 Ratings9.243 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    -
    Ratings
    Webex Calling
    7.2
    192 Ratings
    16% below category average
    Hosted PBX00 Ratings8.4146 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings5.1105 Ratings
    Directory of employee names00 Ratings8.9180 Ratings
    Call Management
    Comparison of Call Management features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    -
    Ratings
    Webex Calling
    8.3
    193 Ratings
    5% below category average
    Answering rules00 Ratings8.6175 Ratings
    Call recording00 Ratings8.7168 Ratings
    Call park00 Ratings8.4163 Ratings
    Call screening00 Ratings8.5154 Ratings
    Message alerts00 Ratings7.5125 Ratings
    Business SMS/External Messaging00 Ratings8.430 Ratings
    Online Fax00 Ratings8.220 Ratings
    Voicemail Transcription00 Ratings8.243 Ratings
    Mobile apps
    Comparison of Mobile apps features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    -
    Ratings
    Webex Calling
    8.3
    185 Ratings
    6% below category average
    Mobile app for iOS00 Ratings8.4168 Ratings
    Mobile app for Android00 Ratings8.3152 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of SAP Business One and Webex Calling
    Feature
    SAP Business One
    -
    Ratings
    Webex Calling
    8.8
    50 Ratings
    3% above category average
    Centralized communications management00 Ratings9.047 Ratings
    Team messaging00 Ratings9.047 Ratings
    Team document sharing00 Ratings8.743 Ratings
    Call and meeting analytics00 Ratings8.648 Ratings
    Best Alternatives
    SAP Business OneWebex Calling
    Small Businesses
    Zoho One
    Score9.2 out of 10
    Broadvoice | GoContact
    Score9.1 out of 10
    Medium-sized Companies
    Zoho One
    Score9.2 out of 10
    8x8 Work
    Score8.7 out of 10
    Enterprises
    Microsoft Dynamics AX (discontinued)
    Score4.8 out of 10
    Avaya Aura
    Score7.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP Business OneWebex Calling
    Likelihood to Recommend
    9.1
    (51 ratings)
    8.8
    (214 ratings)
    Likelihood to Renew
    4.6
    (9 ratings)
    8.6
    (8 ratings)
    Usability
    9.1
    (15 ratings)
    9.3
    (12 ratings)
    Availability
    9.0
    (3 ratings)
    9.3
    (2 ratings)
    Performance
    8.0
    (1 ratings)
    9.3
    (2 ratings)
    Support Rating
    9.0
    (11 ratings)
    8.7
    (5 ratings)
    In-Person Training
    7.7
    (2 ratings)
    8.2
    (1 ratings)
    Online Training
    4.5
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    2.8
    (24 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (2 ratings)
    8.7
    (2 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    8.2
    (1 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    8.2
    (1 ratings)
    User Testimonials
    SAP Business OneWebex Calling
    Likelihood to Recommend
    SAP
    SAP Business One would be more useful if it contained tools to acommodate the growing need of online sales. A more complete shipping module which handles tracking numbers with the common couriers would be great. A built in warehouse management system would be great designed to be used with barcode scanners
    Incentivized
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    Cisco
    easy to set up, fewer failure points, and it is all in the same location as the rest of the tenant configurations. Lots of PSTN providers are available and options to choose from. easier to create routing, but at the same time, simplified all the rules needed in CUCM. Great way to see all users, devices, and licenses. Call analytics needs improvement, but otherwise it's a great product.
    Incentivized
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    Pros
    SAP
    • SAP Business One is more suitable for small and medium scale enterprises
    • SAP Business One is : analytics, mobile technologies, cloud technologies
    • SAP Business One has exceptional performance in handling business functions such as purchasing and operations and customer relationship management
    • An important key features of SAP Business One is Reporting and Analytics.
    Incentivized
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    Cisco
    • Has clients for multiple platforms and devices
    • Uses existing network connections instead of hardwired phone lines
    • Client can be consolidated with other communications methods (Slack, Zoom, Chat) in one place
    • Client is simple to use
    • Client integrates with remainder of physical phone system for special cases (university main reception number, for instance)
    • Handles call routing to different locations well
    • Integrates with existing computer audio (for instance, Apple AirPods)
    Incentivized
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    Cons
    SAP
    • Following a bench mark process - this seems contradicting to flexibility however we have wished we could follow more of an industry benchmark. Our challenge as a small company has been knowing how to properly use the system. We have discovered that we have set up the system wrong based and are using it improperly which has cause a lot work to correct.
    • Better live reporting options - current we are on prem SQL. Yes SAP is moving to HANA however smaller companies like ourselves are not ready for that. We need to be able to maintain our existing SQL DB. We also have a demand for live BI Reporting. It has been difficult to do this with our current set up.
    • Error handling - have found it very difficult to troubleshoot. Errors are not always clear and answers are hard to find.
    Incentivized
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    Cisco
    • Webex Calling supports limited codecs that are generally accepted all over the world but it would be good to see if they add transcoding support.
    • The local gateway option is designed more for on premise PBX communication. It would be good to see if it is developed more as a local PSTN breakout where local SIP trunk or local PRI is terminated.
    • We would like to see more of the dial plan features like CLI manipulation, translation, etc.
    Incentivized
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    Likelihood to Renew
    SAP
    As I said before, it is a first level tool, well developed, and with very strong development support, although the learning curve, its implementation, the cost-benefit ratio, the price and the user experience is not the most suitable for small and medium-sized companies. It is a company with extensive experience, market positioning, technical support and expanded use
    Incentivized
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    Cisco
    The service can be intermittent and the call forwarding feature will not always work perfectly. There will be periods of time where the calling feature will not work at all and people on the other end can hear me but I am unable to hear them. It also requires a fairly strong signal which can be an issue if you work somewhere remote or a building without much service.
    Incentivized
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    Usability
    SAP
    I would like to give 8 out of 10 rating for SAP Business One because SAP Business One is a good choice for the mostly used business management solutions for the small and medium-sized companies. SAP Business One can help in optimizing the existing business process and enables streamline business processes for the daily activities for all users across the entire organization. The importance realization of SAP Business One implementation is based on the selection of the good reputation partner and its approach for the entire implementation. SAP Business One is a user-friendly and easy to use Enterprise system that the organization can benefit its features and functionalities by utilizing it.
    Incentivized
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    Cisco
    Cisco Webex Calling is an outstanding cloud collaboration that includes enterprise-grade cloud phone system designed for the modern hybrid workplace. Webex Calling integrates calling, messaging, and meetings into a single, intuitive platform, empowering your teams with unparalleled flexibility and productivity. Benefit from advanced features like HD audio and video, voicemail to email, call forwarding, and intelligent call routing, ensuring crystal-clear communication and efficient workflows from any device, anywhere. Webex Calling prioritizes security and reliability, offering redundant data centers and end-to-end encryption to safeguard your conversations. Its scalable architecture effortlessly adapts to your envolving business needs, providing a future-proof communication foundation. Enhance collaboration and streamline operations with a solution that's not just a phone system, but a comprehensive communication hub.
    Incentivized
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    Reliability and Availability
    SAP
    The SAP Business One software is up and running every time
    you need it as it was planned. In more than 6 years that we have been
    using the product, it has never been unavailable and if it ever was, it was because of a planned maintenance window scheduled in the company.
    Incentivized
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    Cisco
    I've not actually had it ever be unavailable when I needed to use it. As mentioned before, a network outage would take it down, but we have redundant systems for our network connections with automatic failover.
    Incentivized
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    Performance
    SAP
    SAP Business One performance depends mostly on the speed of your internal servers, should you have the solution on premise as we do. Sometimes the system tends to be a little slower for some users when others are executing really big reports of performing some batch loads, but generally, the performance is acceptable to all the users.
    Incentivized
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    Cisco
    I don't really see this impacting any other system performance at all. The client is very light use on resources, even on my iPhone. I don't know what else it connects to behind the scenes other then the campus directory, but I haven't seen or heard of any impacts. It seems fairly self contained except for wherever it interfaces with the general telephone system connectivity outside the campus.
    Incentivized
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    Support Rating
    SAP
    I rate my experience with SAP Business One's support team as excellent (10). They are easy to contact and effortless to work with on any issue or concern. I like the support SAP provides for any of their products. SAP has a great backing and I would recommend them to any of my colleagues.
    Incentivized
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    Cisco
    I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
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    In-Person Training
    SAP
    The training I get was a consultant level training, so it's basically a 6 weeks training covering every aspect and every module of the system. It covered most common use cases and exercise training so you can get along with the software, as well as examples so there culd be a better understanding.
    Incentivized
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    Cisco
    We did it inhouse for our teams
    Incentivized
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    Online Training
    SAP
    Over the past two years SAP has added a great deal of new SAP Business One on-line training for version 9.0 and 9.1. Most of the training is very strong, but some is difficult to understand and follow. Additionally, SAP still has a few holes in their on-line training around Production, Bill-of-Materials, MRP and Service.
    Incentivized
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    Cisco
    No answers on this topic
    Implementation Rating
    SAP
    These implementations are not easy. Even a standard implementation can be difficult. With a never-been-done-before implementation, the implementation team and the user team need to be thorough with planning, make a decision on key points, and stick to them before any design happens. Our biggest challenge was not from StellarOne, rather it was from the mid-implementation decisions from our internal team. StellarOne did a great job warning us, implementing our decision, and then helping us adjust our SAP to handle the new direction we took.
    Incentivized
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    Cisco
    No answers on this topic
    Alternatives Considered
    SAP
    SAP provides the most robust solution, with modules available for all department managers and even options for customization according to the company's special needs. We especially used the Crystal reports options to provide reports for each module. Overall, even if it's not the least expensive option, it has the best value for money.
    Incentivized
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    Cisco
    The company uses Microsoft Teams. They do use Microsoft Teams right now and for a long time a lot of the different practices have been using on-premise, contact Call Manager and Unified Communications Express. But Cisco WebEx, the cloud-based product is one of the new ones. And some of our other site practices are also using RingCentral. So cloud calling is not new to the company. For those of us who are familiar with Cisco products, the transition to WebEx calling is not as difficult as it might be for some other products. Going from on-prem to RingCentral, there is more of a learning curve with.
    Incentivized
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    Scalability
    SAP
    For most small businesses, the only way you outgrow SAP Business One is if the nature of your business changes radically. Going from 1 to 50 users is quite easy with SAP B1. Going beyond 50 may require moving to the Hana SAP B1 platform to maintain or improve performance, but the path is there.
    Add-ons to SAP B1 can also be added as specific needs are encountered that are not closely met by the standard product. These may be required early in the product life because of the nature of your business, or as you expand the use of SAP B1.
    Incentivized
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    Cisco
    So far it has been very reliable, with very little down time that was associated with the product itself. We have had network outages due to external factors such as construction cutting a fiber link, but other than that kind of thing not much for failures.
    Incentivized
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    Return on Investment
    SAP
    • Employee efficiency has definitely increased with SAP Business One. This is attributed in a lot of ways to information visibility. Our employees are able to gather the data they need, quickly, and effectively.
    • Identifying inconsistencies in pricing has also been accomplished through use of reporting off individual tables. Previously, we weren't able to access our data in such a way as to enable us to write custom reports in-house.
    • We have also benefited greatly from having a single source of all business information. We utilize SAP Business One exclusively in-house. All documentation is attached to specific orders and Business Partners, as well as serialized equipment that has been sold.
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    Cisco
    • Certainly when it comes to my client base, they certainly understand the benefits of the full end-to-end, Cisco stack. And when I talk about a calling platform in regards to it simply being a call from one end to another or a message from one end to another, Cisco provides so much more because it enables all that AI and I guess analytical data of which the endpoints cover. So when it comes to integrating with a meeting room experience and you're in a meeting room that can cater for up to 20 people, but say for example, only two or three people on average utilize that room, that type of safe spacing information gets transmitted into other business decisions that can benefit the business from an ROI perspective such as rearranging the interior design to create better outcomes for worker experiences. So much more than just a calling platform.
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    ScreenShots

    Webex Calling Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot