TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Business Technology Platform

    Score8.6 out of 10
    N/ASAP Business Technology Platform (SAP BTP) is the company's Platform-as-a-Service (PaaS) offering, that brings together intelligent enterprise applications with database and data management, analytics, integration and extension capabilities into one platform for both cloud and hybrid environments, including hundreds of pre-built integrations for SAP and third-party applications.N/A

    Twilio Segment

    Score8.4 out of 10
    N/ASegment is a customer data platform that helps engineering teams at companies like Tradesy, TIME, Inc., Gap, Lending Tree, PayPal, and Fender, etc., achieve time and cost savings on their data infrastructure, which was acquired by Twilio November 2020. The vendor says they also enable Product, BI, and Marketing teams to access 200+ tools (Mixpanel, Salesforce, Marketo, Redshift, etc.) to better understand and optimize customer preferences for growth— all integrations are pre-built and…

    $120

    per month

    Pricing
    SAP Business Technology PlatformTwilio Segment
    Editions & Modules
    No answers on this topic
    Free
    $0.00
    Includes 1,000 visitors/mo
    Team
    $120.00
    Includes 10,000 visitors/mo
    Business
    Contact Sales
    Custom Volume
    Offerings
    Pricing Offerings
    SAP Business Technology PlatformTwilio Segment
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    SAP Business Technology PlatformTwilio Segment
    Considered Both Products
    SAP
    No answer on this topic
    Twilio
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    808 Answers
    100%
    Would buy again
    14 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    586 Answers
    100%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    804 Answers
    100%
    Happy with the feature set
    14 Answers
    Lived up to sales and marketing promises
    87%
    Lived up to sales and marketing promises
    417 Answers
    100%
    Lived up to sales and marketing promises
    12 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    609 Answers
    86%
    Implementation went as expected
    12 Answers
    Features
    SAP Business Technology PlatformTwilio Segment
    Platform-as-a-Service
    Comparison of Platform-as-a-Service features of SAP Business Technology Platform and Twilio Segment
    Feature
    SAP Business Technology Platform
    7.6
    818 Ratings
    2% below category average
    Twilio Segment
    -
    Ratings
    Ease of building user interfaces8.0782 Ratings00 Ratings
    Scalability8.1780 Ratings00 Ratings
    Platform management overhead7.4739 Ratings00 Ratings
    Workflow engine capability7.7655 Ratings00 Ratings
    Platform access control7.6748 Ratings00 Ratings
    Services-enabled integration8.0735 Ratings00 Ratings
    Development environment creation7.9723 Ratings00 Ratings
    Development environment replication7.7631 Ratings00 Ratings
    Issue monitoring and notification7.0714 Ratings00 Ratings
    Issue recovery6.7633 Ratings00 Ratings
    Upgrades and platform fixes7.4677 Ratings00 Ratings
    Tag Management
    Comparison of Tag Management features of SAP Business Technology Platform and Twilio Segment
    Feature
    SAP Business Technology Platform
    -
    Ratings
    Twilio Segment
    7.6
    2 Ratings
    8% below category average
    Tag library00 Ratings8.01 Ratings
    Tag variable mapping00 Ratings8.01 Ratings
    Ease of writing custom tags00 Ratings8.01 Ratings
    Rules-driven tag execution00 Ratings7.01 Ratings
    Tag performance monitoring00 Ratings7.01 Ratings
    Page load times00 Ratings8.01 Ratings
    Mobile app tagging00 Ratings7.01 Ratings
    Library of JavaScript extensions00 Ratings7.52 Ratings
    Audience Segmentation & Targeting
    Comparison of Audience Segmentation & Targeting features of SAP Business Technology Platform and Twilio Segment
    Feature
    SAP Business Technology Platform
    -
    Ratings
    Twilio Segment
    7.6
    2 Ratings
    7% below category average
    Standard visitor segmentation00 Ratings8.02 Ratings
    Behavioral visitor segmentation00 Ratings7.52 Ratings
    Traffic allocation control00 Ratings7.02 Ratings
    Website personalization00 Ratings8.01 Ratings
    Customer Data Management
    Comparison of Customer Data Management features of SAP Business Technology Platform and Twilio Segment
    Feature
    SAP Business Technology Platform
    -
    Ratings
    Twilio Segment
    8.3
    3 Ratings
    2% above category average
    Account Scoring00 Ratings8.52 Ratings
    Customer Data Governance00 Ratings9.02 Ratings
    Data Connectors00 Ratings8.73 Ratings
    Data Enhancement00 Ratings8.02 Ratings
    Data Ingestion00 Ratings8.73 Ratings
    Data Storage00 Ratings8.52 Ratings
    Data Visibility00 Ratings8.02 Ratings
    Event Data00 Ratings8.02 Ratings
    Identity Resolution00 Ratings7.52 Ratings
    Best Alternatives
    SAP Business Technology PlatformTwilio Segment
    Small Businesses
    IBM Cloud Foundry
    Score8.5 out of 10
    No answers on this topic
    Medium-sized Companies
    IBM Cloud Private
    Score9.6 out of 10
    Treasure AI
    Score9 out of 10
    Enterprises
    AWS Elastic Beanstalk
    Score8.6 out of 10
    Treasure AI
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP Business Technology PlatformTwilio Segment
    Likelihood to Recommend
    8.4
    (771 ratings)
    8.7
    (21 ratings)
    Likelihood to Renew
    9.0
    (38 ratings)
    -
    (0 ratings)
    Usability
    7.9
    (751 ratings)
    -
    (0 ratings)
    Availability
    8.1
    (4 ratings)
    -
    (0 ratings)
    Performance
    5.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    7.3
    (503 ratings)
    7.7
    (8 ratings)
    In-Person Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.9
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.6
    (15 ratings)
    -
    (0 ratings)
    Configurability
    5.8
    (4 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    4.6
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    7.4
    (4 ratings)
    -
    (0 ratings)
    Product Scalability
    6.6
    (4 ratings)
    -
    (0 ratings)
    Professional Services
    3.2
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    2.3
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    2.4
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    SAP Business Technology PlatformTwilio Segment
    Likelihood to Recommend
    SAP
    If you want to use a well-designed SAP technology to shift into the cloud, you will be more than satisfied with the BTP services overall. There are some improvements for beginners to help them get a better overview of what to do and how to start with their account. My recommendation is to take a foundation training course from the SAP learning hub to prepare for the first steps.
    Incentivized
    Read full review
    Twilio
    Best suited: - Merging emails coming from: Facebook leads forms, Unbounce or landing pages forms, Google forms, any other kind of lead generation tool and bundling all that information together for a single user "profile". - Passing events generated in multiple applications by the same user (product selected in web, product discarded in cart, etc) and delivering those events into other applications (like a CRM) Less appropriate: - Reading/updating data directly from segment from a frontend application
    Incentivized
    Read full review
    Pros
    SAP
    • It is very easy to use.
    • All the documentation around it is geared towards the enterprise use case, unlike some other hyperscalers' platforms.
    • The SAP Business Technology Platform is very good because it's got the SAP customer and their business processes in mind. Probably my favorite thing about it is how easy it is to get up and running with a new use case and how well it natively connects to an SAP solution.
    Incentivized
    Read full review
    Twilio
    • Multi-platform. Segment has easy integrations in many different web, backend, and app platforms/frameworks. We use the Segment SDK in Android and iOS as well as our node.js backend.
    • Segment is fairly affordable for early-stage companies that are trying out different analytics software. The "developer" plan is free and is suitable for most companies with products that have a small user base.
    • The UI is great! It is extremely intuitive and easy-to-learn, and this made it take very little time to integrate this software into our analytics and marketing workflows.
    Incentivized
    Read full review
    Cons
    SAP
    • The Automation Integration service has some outdated workflows
    • New services should be available as entitlements as soon as they are released for a particular region without having to buy them from SAP for zero dollars
    • Any subaccount should be able to change the IAS tenant. Currently, if you set it up for a particular IAS, you cannot change to another tenant and are required to recreate the services in a new subaccount.
    Incentivized
    Read full review
    Twilio
    • More and richer sources. For example, MailChimp is a source but the data you get from MailChimp is quite limited. I ended up writing my own scripts to take better advantage of MailChimp's API because Segment's integration was lacking.
    • Better examples on how to set up event tracking. Pageview tracking is easy enough, but it would be nice if they had a sample app and corresponding code for it and showed you, via Git commits, how to add various kinds of events.
    Incentivized
    Read full review
    Likelihood to Renew
    SAP
    Seamless integration with external system and dashboard to monitor the data flow and analysis are very essential for the business. The way the product is designed and modelled lead to minimum business disruptions. Adopting to the new and modern technology was easy. Keeping the central system as clean and adopting project bases development are advantages.
    Incentivized
    Read full review
    Twilio
    No answers on this topic
    Usability
    SAP
    Okay, so the content that we have built on the platform is limited to specific testing on the iFlows within integration suite. The visualization layer is nice to use and helps with the design elements, however with developers that are more used to markup languages, it doesn't have the same CLI type feel when you want it. Perhaps the majority of users are that deep, but other platforms have a better CLI type developer experience.
    Incentivized
    Read full review
    Twilio
    No answers on this topic
    Reliability and Availability
    SAP
    Services are generally available
    Incentivized
    Read full review
    Twilio
    No answers on this topic
    Support Rating
    SAP
    The biggest problem we ran into was communication between SAP Business Technology Platform and onsite resources. Unfortunately our SAP Business Technology Platform and Cloud systems are under different customer numbers. I constantly had to open tickets under each customer number because I was unsure of where the issue lied. And having to create a dummy ticket for our ECC systems to open the ECC connections for another ticket under the Cloud customer is a pain.
    Incentivized
    Read full review
    Twilio
    Over the period it took us to set up, we kept going back to their enablement team to help us with the setup, and they were always ready and were very helpful in the entire process. Even with their documentation, they took the time out to help us work through the process. We've never had a message/email unanswered for more than an hour on working days.
    Incentivized
    Read full review
    Online Training
    SAP
    Training material in Developers Community or from Learning hub are really good... also most of the time we route through Discovery center... so materials provided by SAP is really good.
    Incentivized
    Read full review
    Twilio
    No answers on this topic
    Implementation Rating
    SAP
    Having a full cloud native environment for devlopment of microservices and digitals solutions while having standardized access to our core data on SAP via cloud connector is one of the main benefits of using BTP over others hypervisors. BTP is the standard hyperscaler as soon as something relies on data from SAP systems in our company now
    Incentivized
    Read full review
    Twilio
    No answers on this topic
    Alternatives Considered
    SAP
    SAP Concur allows our staff to book, reimburse and remain spend audit compliant. Our Concur system takes feed from Workday and interacts with Credit card vendor. It also makes posting to Accounting and does clearing. SAP Business Technology Platform helped in establishing connection with all these different tools in real time. It helps in getting paid to the card service provider through our Bank through interface, which is built on SAP Business Technology Platform.
    Incentivized
    Read full review
    Twilio
    We chose Twilio Segment for the good API integration and node resources, I would use Ontraport again, particularly if I didn't have the requirements for API and development/platform integration. Certainly the set up and management is easy and seamless with both the API and the user interface to use depending on circumstances and requirements.
    Incentivized
    Read full review
    Scalability
    SAP
    It's scalable
    Incentivized
    Read full review
    Twilio
    No answers on this topic
    Return on Investment
    SAP
    • As we are on public cloud, we haven't had many break issues due to being standardized.
    • Project management and expectations working with developers has been overwhelmingly positive and improved.
    • Improved connectivity with us migrating to other SAP products and easier/more mainstream integration methods.
    Incentivized
    Read full review
    Twilio
    • Segment has enabled us to get a full view of our front end activity, join it to our back-end activity, and get full visibility into our funnels and user activity.
    • Segment lets us send events to ad tools with a full audit trail so all the numbers line up.
    • Segment also brings data from other sources into our data warehouse, saving our data engineering time from building commodity connectors.
    Read full review
    ScreenShots

    SAP Business Technology Platform Screenshots

    Screenshot of SAP Build Process Automation, an SAP BTP service

    Twilio Segment Screenshots

    Screenshot of Destinations CatalogScreenshot of Destinations Main OverviewScreenshot of Sources Main OverviewScreenshot of DebuggerScreenshot of DocsScreenshot of Destination Settings