What users are saying about
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Top Rated
121 Ratings
Top Rated
234 Ratings

SAP Commerce Cloud

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Top Rated
121 Ratings
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Score 8.1 out of 100
Top Rated
234 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • SAP Commerce Cloud ranks higher in 3 feature sets: Online Shopping Cart, Online Payment System, eCommerce Business Management
  • WooCommerce ranks higher in 2 feature sets: Online Storefront, eCommerce Marketing

Online Storefront

7.9

SAP Commerce Cloud

79%
8.1

WooCommerce

81%
SAP Commerce Cloud ranks higher in 5/9 features

Product catalog & listings

8.4
84%
41 Ratings
8.2
82%
82 Ratings

Product management

8.4
84%
42 Ratings
8.3
83%
83 Ratings

Bulk product upload

8.1
81%
42 Ratings
8.1
81%
67 Ratings

Branding

7.5
75%
41 Ratings
8.1
81%
72 Ratings

Mobile storefront

6.7
67%
40 Ratings
7.9
79%
76 Ratings

Product variations

8.9
89%
41 Ratings
7.9
79%
76 Ratings

Website integration

8.9
89%
42 Ratings
9.1
91%
83 Ratings

Visual customization

7.6
76%
40 Ratings
7.5
75%
80 Ratings

CMS

7.1
71%
39 Ratings
7.9
79%
62 Ratings

Online Shopping Cart

9.0

SAP Commerce Cloud

90%
7.3

WooCommerce

73%
SAP Commerce Cloud ranks higher in 2/2 features

Abandoned cart recovery

9.5
95%
15 Ratings
6.8
68%
51 Ratings

Checkout user experience

8.5
85%
40 Ratings
7.8
78%
79 Ratings

Online Payment System

9.1

SAP Commerce Cloud

91%
8.1

WooCommerce

81%
SAP Commerce Cloud ranks higher in 1/1 features

eCommerce security

9.1
91%
35 Ratings
8.1
81%
74 Ratings

eCommerce Marketing

7.4

SAP Commerce Cloud

74%
7.8

WooCommerce

78%
WooCommerce ranks higher in 2/3 features

Promotions & discounts

8.9
89%
40 Ratings
7.9
79%
79 Ratings

Personalized recommendations

6.5
65%
38 Ratings
7.6
76%
65 Ratings

SEO

7.0
70%
35 Ratings
8.0
80%
71 Ratings

eCommerce Business Management

8.3

SAP Commerce Cloud

83%
8.1

WooCommerce

81%
WooCommerce ranks higher in 3/5 features

Multi-site management

9.4
94%
40 Ratings
7.9
79%
40 Ratings

Order processing

9.1
91%
40 Ratings
8.4
84%
78 Ratings

Inventory management

7.9
79%
36 Ratings
8.1
81%
77 Ratings

Shipping

7.6
76%
38 Ratings
7.9
79%
73 Ratings

Custom functionality

7.4
74%
41 Ratings
8.4
84%
74 Ratings

Attribute Ratings

  • SAP Commerce Cloud is rated higher in 2 areas: Usability, Support Rating
  • WooCommerce is rated higher in 1 area: Likelihood to Recommend
  • SAP Commerce Cloud and WooCommerce are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

8.4

SAP Commerce Cloud

84%
47 Ratings
8.7

WooCommerce

87%
83 Ratings

Likelihood to Renew

10.0

SAP Commerce Cloud

100%
1 Rating
10.0

WooCommerce

100%
3 Ratings

Usability

9.0

SAP Commerce Cloud

90%
2 Ratings
7.3

WooCommerce

73%
3 Ratings

Support Rating

9.9

SAP Commerce Cloud

99%
6 Ratings
5.0

WooCommerce

50%
1 Rating

Implementation Rating

8.0

SAP Commerce Cloud

80%
2 Ratings

WooCommerce

N/A
0 Ratings

Ease of integration

7.1

SAP Commerce Cloud

71%
25 Ratings

WooCommerce

N/A
0 Ratings

Product Scalability

7.5

SAP Commerce Cloud

75%
25 Ratings

WooCommerce

N/A
0 Ratings

Likelihood to Recommend

SAP

As part of the SAP ecosystem, this application layer allows for many different use cases from B2B and DTC. Utilizing a centralized master data approach has been key and has significantly reduced the maintenance cost and frustration with accuracy and integrity. The ASM module was another key feature to allow ordering on behalf of partners. We quickly added new features to allow for multiple ship-to addresses at the order line item level.
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Automattic

[WooCommerce] does really well for simple stores that don't have a lot of products. It's really easy to set up and get products added so people can purchase them online. It's not the best for really complicated stores with products that need a lot of customization; you have to find 3rd-party plugins to add additional functionality to your store and sometimes those can create conflicts between one another.
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Pros

SAP

  • Business-friendly UI as well as configuration by which Business can customize search experience for specific page-level along with customization of specific value.
  • Flexibility over integrations, at the same time, can provide API as well can be consumers. Also, have OOTB integrations using SCPI which really helps in onboarding Catalogs details to SAP Commerce Cloud.
  • SAP Commerce Cloud Integration with context-driven services to achieve customer behavior as well as apply segmentation and product recommendations, is very easy and it is out of the box with the minimum effort it is working perfectly.
  • SAP Commerce Cloud on CCV2 makes life easier as there is no need of having big experience in the dev-ops side as build and deployment pipelines are already available. Also, there is zero downtime which is saving business as the site is always available.
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Automattic

  • Keeps track of product inventory, including details of product variations such as colors and sizes if required.
  • Keeps track of orders so that the shopkeeper has one place to log in and see the status and history of orders to her shop.
  • Creates shop-related pages automatically. Once you add one or more products, they will automatically appear on your shop home page. Additionally, pages for viewing shopping carts and for checking out are automatically created.
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Cons

SAP

  • After the acquisition by SAP, It's becoming more challenging to get personalized support.
  • While the market has been getting better, it's still difficult to find qualified resources.
  • Dropping of support for Endeca and replacement with support for Solr hurt search features.
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Automattic

  • Because of how the Wordpress database is structured, WooCommerce isn't great for large or complex e-commerce sites.
  • More out-of-the-box options would be nice within the base software.
  • Because add-on plugins are developed by 3rd parties, sometimes you get conflicts that break things.
Read full review

Pricing Details

SAP Commerce Cloud

Starting Price

Editions & Modules

SAP Commerce Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    WooCommerce

    Starting Price

    Editions & Modules

    WooCommerce editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Contact sales team for pricing

      Likelihood to Renew

      SAP

      I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
      Read full review

      Automattic

      Despite very rare glitches, more connected to an excessive number of plugins, that affect the speed of the site, we are extremely satisfied with the platform, the ability to import and export products, even though we just export them, as we have our proprietary system for updating inventories. We love the ease of upgrading, enhancing, innovating, and the freedom we have to do whatever we want, which is a plus, when you consider Shopify can take down your whole store as they please, if they think you aren't abiding to their TOS or their ever changing set of rules.
      Read full review

      Usability

      SAP

      The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
      Read full review

      Automattic

      I gave it lots of points for being a simple product that instantly gives you a store. Very intuitive and simple for the client to update or implement. Loses LOTS of points when you want to do anything besides just sell stuff (coupons, etc) then it makes you pay big money for the add-ons and makes it difficult and time-intensive to develop your own.
      Read full review

      Support Rating

      SAP

      We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
      Read full review

      Automattic

      not muh support
      Read full review

      Implementation Rating

      SAP

      I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
      Read full review

      Automattic

      No answers on this topic

      Alternatives Considered

      SAP

      This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.
      Read full review

      Automattic

      We were pretty sure we wanted a WordPress site so that we had more control over the site itself, having been burned by third-party vendor sites before. The fact that WooCommerce integrates so well with WordPress was a big selling point for us. Magento would have been too heavy of a lift for our small dev team and we didn't want to rely on Shopify or BigCommerce (though all of those products could have their merits for other projects or clients).
      Read full review

      Scalability

      SAP

      Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
      Read full review

      Automattic

      No answers on this topic

      Return on Investment

      SAP

      • Customer service management was actually a strong force in the platform. There was out of the box functionality to manage customer's orders as a customer service representative and it was easily customizable to add shipment tracking information updating.
      • Product management was an easy task for business owners, being able to manage and view details for a multitude of product variations was a strong point of hybris in my opinion.
      • Shopping cart functionality was easy to customize to business owners needs, customizations put in place to save a user's payment data and shipping preference allowed for faster lead conversions.
      Read full review

      Automattic

      • Positive: low cost to start up, and allowed us to start selling right away.
      • Negative: better plug-ins have a high cost of entry. For example if you want to do subscriptions you need a paid plugin for it.
      • Positive: easily integrates with PayPal and Stripe.
      Read full review

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