What users are saying about
442 Ratings
269 Ratings
442 Ratings
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Score 8.6 out of 100
269 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Payroll Management

    8.5

    SAP ERP

    85%

    Zuora

    Feature Set Not Supported
    N/A
    SAP ERP ranks higher in 5/5 features

    Pay calculation

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Benefit plan administration

    9.2
    92%
    21 Ratings
    N/A
    0 Ratings

    Direct deposit files

    9.2
    92%
    19 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    9.4
    94%
    20 Ratings
    N/A
    0 Ratings

    Reimbursement management

    9.6
    96%
    22 Ratings
    N/A
    0 Ratings

    Customization

    6.6

    SAP ERP

    66%

    Zuora

    Feature Set Not Supported
    N/A
    SAP ERP ranks higher in 2/2 features

    API for custom integration

    7.5
    75%
    32 Ratings
    N/A
    0 Ratings

    Plug-ins

    5.7
    57%
    26 Ratings
    N/A
    0 Ratings

    Security

    9.6

    SAP ERP

    96%

    Zuora

    Feature Set Not Supported
    N/A
    SAP ERP ranks higher in 2/2 features

    Single sign-on capability

    9.6
    96%
    34 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    9.6
    96%
    39 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    8.7

    SAP ERP

    87%

    Zuora

    Feature Set Not Supported
    N/A
    SAP ERP ranks higher in 3/3 features

    Dashboards

    8.2
    82%
    31 Ratings
    N/A
    0 Ratings

    Standard reports

    8.9
    89%
    39 Ratings
    N/A
    0 Ratings

    Custom reports

    8.8
    88%
    39 Ratings
    N/A
    0 Ratings

    General Ledger and Configurable Accounting

    8.6

    SAP ERP

    86%

    Zuora

    Feature Set Not Supported
    N/A
    SAP ERP ranks higher in 2/2 features

    Accounts payable

    9.4
    94%
    40 Ratings
    N/A
    0 Ratings

    Accounts receivable

    9.3
    93%
    40 Ratings
    N/A
    0 Ratings

    Inventory Management

    9.2

    SAP ERP

    92%

    Zuora

    Feature Set Not Supported
    N/A
    SAP ERP ranks higher in 4/4 features

    Inventory tracking

    9.3
    93%
    34 Ratings
    N/A
    0 Ratings

    Automatic reordering

    9.6
    96%
    30 Ratings
    N/A
    0 Ratings

    Location management

    8.9
    89%
    32 Ratings
    N/A
    0 Ratings

    Manufacturing module

    9.1
    91%
    29 Ratings
    N/A
    0 Ratings

    Order Management

    8.7

    SAP ERP

    87%

    Zuora

    Feature Set Not Supported
    N/A
    SAP ERP ranks higher in 4/4 features

    Pricing

    8.8
    88%
    33 Ratings
    N/A
    0 Ratings

    Order entry

    8.9
    89%
    35 Ratings
    N/A
    0 Ratings

    Credit card processing

    8.6
    86%
    22 Ratings
    N/A
    0 Ratings

    Cost of goods sold

    8.5
    85%
    32 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SAP ERP is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Support Rating
    • Zuora is rated higher in 1 area: Implementation Rating

    Likelihood to Recommend

    8.7

    SAP ERP

    87%
    47 Ratings
    6.9

    Zuora

    69%
    135 Ratings

    Likelihood to Renew

    9.0

    SAP ERP

    90%
    5 Ratings
    8.6

    Zuora

    86%
    13 Ratings

    Usability

    8.7

    SAP ERP

    87%
    11 Ratings
    7.6

    Zuora

    76%
    17 Ratings

    Availability

    10.0

    SAP ERP

    100%
    2 Ratings
    9.3

    Zuora

    93%
    4 Ratings

    Performance

    SAP ERP

    N/A
    0 Ratings
    9.7

    Zuora

    97%
    6 Ratings

    Support Rating

    7.9

    SAP ERP

    79%
    12 Ratings
    7.2

    Zuora

    72%
    24 Ratings

    In-Person Training

    SAP ERP

    N/A
    0 Ratings
    9.3

    Zuora

    93%
    2 Ratings

    Online Training

    SAP ERP

    N/A
    0 Ratings
    7.0

    Zuora

    70%
    2 Ratings

    Implementation Rating

    3.0

    SAP ERP

    30%
    2 Ratings
    7.4

    Zuora

    74%
    18 Ratings

    Configurability

    SAP ERP

    N/A
    0 Ratings
    6.6

    Zuora

    66%
    3 Ratings

    Ease of integration

    SAP ERP

    N/A
    0 Ratings
    6.0

    Zuora

    60%
    3 Ratings

    Product Scalability

    SAP ERP

    N/A
    0 Ratings
    10.0

    Zuora

    100%
    2 Ratings

    Vendor post-sale

    SAP ERP

    N/A
    0 Ratings
    10.0

    Zuora

    100%
    2 Ratings

    Vendor pre-sale

    SAP ERP

    N/A
    0 Ratings
    10.0

    Zuora

    100%
    2 Ratings

    Likelihood to Recommend

    SAP

    The availability of the leading and non-leading ledgers meets our financial reporting requirements and helps us fulfill both the stock exchange requirements at the parent company level and country-specific requirements at the operating entity level. In addition, the Open Item Managed Account feature ensures that reporting teams optimize their efforts on subsystem-driven accounts to achieve accounting concurrency.
    Read full review

    Zuora

    Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
    Read full review

    Pros

    SAP

    • Organizational resource management and integration of different departments with each other as a software automation
    • We have Access to all insights and analytics data from anywhere
    • It doesn't matter how big your organization is, it supports everything from small companies to giant high-tech organizations, and they all have access to data at very high speeds.
    • If you use the web and cloud version, the initial costs will be greatly reduced and even a small start-up small company can enjoy the benefits of SAP ERP.
    Read full review

    Zuora

    • The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
    • Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
    • The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.
    Read full review

    Cons

    SAP

    • SAP sometimes gets slow whenever most of the people in the company simultaneously use it
    • Hopefully they would extend background job processing to all tables in SAP since it sometimes goes time out whenever extracting large historical data (ex. 5 years expense data)
    Read full review

    Zuora

    • User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
    • Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
    • Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
    Read full review

    Pricing Details

    SAP ERP

    Starting Price

    Editions & Modules

    SAP ERP editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Zuora

      Starting Price

      Editions & Modules

      Zuora editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        SAP

        The cost of SAP as an ERP is quite high and the switching costs associated with ERP systems are even higher. That being said moving from one ERP to another only happens once in a great while for large organizations. Those switching costs include retraining, IT hardware requirements, outside consultants and more
        Read full review

        Zuora

        Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
        Read full review

        Usability

        SAP

        It is worth my time as far as my concern I just loved the product and it has saved me from many problems that I used to [deal] with earlier overall it has [enhanced] my work efficiency that is why I am happy to give this rating to this product Also I loved the features and worth my working skills.
        Read full review

        Zuora

        I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
        Read full review

        Reliability and Availability

        SAP

        No answers on this topic

        Zuora

        There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.
        Read full review

        Performance

        SAP

        No answers on this topic

        Zuora

        Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.
        Read full review

        Support Rating

        SAP

        Well, I've had several scenarios where it was evident that they simply buy time. At the same time, their Product Support and Implementation teams are most likely not in sync. What's said by a member of implementation may not hold good when you refer the same thing with a member of the support team.
        Read full review

        Zuora

        A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface
        Read full review

        In-Person Training

        SAP

        No answers on this topic

        Zuora

        The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.
        Read full review

        Online Training

        SAP

        No answers on this topic

        Zuora

        It was reliable.
        Read full review

        Implementation Rating

        SAP

        No answers on this topic

        Zuora

        I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
        Read full review

        Alternatives Considered

        SAP

        SAP is totally integrated as are many of its greatest competitors, but the level of detail in the integration between modules puts SAP heads and shoulders above all others. Granted, the SAP implementation can be much more difficult to perform, but in the long run, the amount of effort you put in will result in excellent usability. After using Oracle's E-Business Suite for over 20 years, we did a due diligence search that lasted over 18 months before making a decision to go with SAP. This was a result of our Oracle system being made "un-upgradeable" due to a custom module that Oracle Consulting actually built for us. We were stuck in an old version of their database that would not work upon patching to the next version.
        Read full review

        Zuora

        In its focused area of subscription management, Zuora does well against competitors. There are some aspects of the tool that appear to attempt to be more "platform" oriented, but fall off quickly. NetSuite and SFDC are not reporting tools, but they look great when compared to Zuora in this regard. Zuora has scripting capabilities thru REST and SOAP (deprecated), but I have found it to be confusing and not particularly useful; much of the documentation and KB seems out-of-date or just plain wrong.
        Read full review

        Scalability

        SAP

        No answers on this topic

        Zuora

        The product is capable of a lot, small companies and large companies can utilize it with ease
        Read full review

        Return on Investment

        SAP

        • SAP has helped in transparency across different business unit and single financial view of the company that previously did not exist.
        • The cost of supporting the solution is slightly higher than the previous ERP and the consulting solutions cost more.
        • Overall SAP has brought in positive ROI and uniform business practices across the organization
        Read full review

        Zuora

        • It is automated to an extent that very less manual intervention is required. Which itself is an FTE saver. If on a traditional tool we were employing 5 members, now 1 for half a day for day to billing and subscriptions task suffices. This is just one team. Imagine what impact on the organization it would have brought.
        • If integrations are part of the project where Zuora is connecting the dots with other systems, I will recommend verifying the available tangibility with integrations. Batch runs could be effective in a slow-paced (<10-50 transactions per day) but in voluminous sides (>200-1000 transactions per day) I would encourage going for real-time solutions.
        • Billing's most integral part today is to be able to make swift updates, be it Contact updates, Date changes, Credit/Debit memo creation, and other accounting task. Zuora handles them very effectively and is really quick which is the edge in the fast-paced nature of business today where everything is required to be completed instantly.
        Read full review

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