TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Scratchpad

    Score9.7 out of 10
    N/AScratchpad is a productivity tool for account executives, built for sales to update Salesforce, take sales notes, and daily todos. The software can be installed as a Google Chrome plugin or as a web application. It connects to Salesforce and provides an interface where sales professionals can keep all their notes, process workflows, spreadsheets, and tasks. Co-founders Pouyan Salehi and Cyrus Karbassiyoon started the company in San Francisco, California in 2019.

    $0

    per month

    Webex App

    Score8.6 out of 10
    N/AThe Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

    $0

    user/month

    Pricing
    ScratchpadWebex App
    Editions & Modules
    Free
    $0
    user / month *up to five users per company
    Premium
    $19
    per user / month (billed annually)
    Team
    $39
    user / month (billed annually)
    Business
    Custom pricing
    Basic Plan
    $0.00
    user/month
    Meet Plan
    $13.50
    user/month
    Meet + Call Plan
    $25.00
    user/month
    Enterprise Plan
    Contact Sales
    Offerings
    Pricing Offerings
    ScratchpadWebex App
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    ScratchpadWebex App
    Considered Both Products
    Scratchpad, Inc.
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    30 Answers
    93%
    Would buy again
    600 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    26 Answers
    98%
    Delivers good value for the price
    523 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    31 Answers
    94%
    Happy with the feature set
    606 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    24 Answers
    96%
    Lived up to sales and marketing promises
    380 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    19 Answers
    95%
    Implementation went as expected
    440 Answers
    Features
    ScratchpadWebex App
    Project Management
    Comparison of Project Management features of Scratchpad and Webex App
    Feature
    Scratchpad
    -
    Ratings
    Webex App
    8.3
    638 Ratings
    7% above category average
    Task Management00 Ratings8.0362 Ratings
    Gantt Charts00 Ratings7.5173 Ratings
    Scheduling00 Ratings8.7501 Ratings
    Workflow Automation00 Ratings8.4244 Ratings
    Mobile Access00 Ratings8.8600 Ratings
    Search00 Ratings8.3512 Ratings
    Visual planning tools00 Ratings8.5278 Ratings
    Communication
    Comparison of Communication features of Scratchpad and Webex App
    Feature
    Scratchpad
    -
    Ratings
    Webex App
    7.8
    680 Ratings
    2% below category average
    Chat00 Ratings9.1670 Ratings
    Notifications00 Ratings8.6661 Ratings
    Discussions00 Ratings8.6612 Ratings
    Surveys00 Ratings8.2349 Ratings
    Internal knowledgebase00 Ratings8.3307 Ratings
    Integrates with GoToMeeting00 Ratings8.4152 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings2.1175 Ratings
    Integrates with Outlook00 Ratings8.8381 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Scratchpad and Webex App
    Feature
    Scratchpad
    -
    Ratings
    Webex App
    8.0
    590 Ratings
    1% below category average
    Versioning00 Ratings8.1361 Ratings
    Video files00 Ratings8.5512 Ratings
    Audio files00 Ratings8.6511 Ratings
    Document collaboration00 Ratings8.4474 Ratings
    Access control00 Ratings8.3376 Ratings
    Advanced security features00 Ratings8.7390 Ratings
    Integrates with Google Drive00 Ratings5.1171 Ratings
    Device sync00 Ratings8.5365 Ratings
    Best Alternatives
    ScratchpadWebex App
    Small Businesses
    No answers on this topic
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Paperflite
    Score8 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Paperflite
    Score8 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ScratchpadWebex App
    Likelihood to Recommend
    9.5
    (31 ratings)
    8.6
    (747 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.4
    (34 ratings)
    Usability
    9.5
    (2 ratings)
    8.9
    (393 ratings)
    Availability
    -
    (0 ratings)
    9.3
    (13 ratings)
    Performance
    -
    (0 ratings)
    7.7
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    8.6
    (396 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (4 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.1
    (16 ratings)
    Configurability
    -
    (0 ratings)
    7.3
    (15 ratings)
    Ease of integration
    -
    (0 ratings)
    8.7
    (12 ratings)
    Product Scalability
    -
    (0 ratings)
    8.3
    (12 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.4
    (11 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.7
    (13 ratings)
    User Testimonials
    ScratchpadWebex App
    Likelihood to Recommend
    Scratchpad, Inc.
    Frankly, if I can do something in Scratchpad instead of Salesforce, I prefer Scratchpad because it's faster, easier, simpler, with a much more readable and useable interface. Salesforce has been getting requests to allow font size modification for over a decade and hasn't even done that. That's what sent me looking for something like Scratchpad. I sort of view it as a much more user-friendly UI to layover SF. It's faster and less frustrating than SF for frequent daily activities. It's great for creating notes and tracking tasks at a basic level in a much more user friendly environment than Salesforce. But it interacts w/ SF, which is great!
    Incentivized
    Read full review
    Cisco
    It's perfect for project rooms for collaborative work, file sharing, quick reporting and incident handling, and initiating conversations via chat, voice, and video. Some more formal matters are better handled by email. There's a greater chance they won't get lost, and if we want to revisit them months or even years later, we'll be able to find them more easily.
    Read full review
    Pros
    Scratchpad, Inc.
    • Scratchpad notes are super easy to use and link to Salesforce Opportunities.
    • Allows you to update all the necessary Salesforce opportunity fields without going into Salesforce.
    • Easy to use Task manager that helps you stay on track through the day.
    • Extremely easy to use and their CS team is always willing to provide training and help.
    Incentivized
    Read full review
    Cisco
    • The online meeting within the internal team using Webex App is always a good experience as it helps well in sharing screen, and any content for that matter.
    • It helps in arranging online interviews and it is also very good experience using the web version of Webex App.
    • It also helps in arranging online training sessions and webinars which generally involve huge number of participants generally over 200+ participants and Webex App handles it very well.
    Incentivized
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    Cons
    Scratchpad, Inc.
    • When pulling in Salesforce reports, it doesn't have full ability to do grouping/sorting.
    • When looking at pipeline view there's not an ability to expand the default view to see more than 5 people per group.
    • It'd be nice if comments would go as a task rather than a buzz.
    Incentivized
    Read full review
    Cisco
    • Compared to zoom, I think the user experience is not as good.
    • I am not familiar with more detailed options; maybe they are too hidden: how do I integrate Slido better?
    • Not a fan of a mobile app. Maybe needs some improvement.
    Incentivized
    Read full review
    Likelihood to Renew
    Scratchpad, Inc.
    No answers on this topic
    Cisco
    While Webex has strong adoption on the administrative side, the LTI tool for Webex is lacking some important support for teaching and learning. Therefore, faculty do not see much value in Webex and prefer to use other tools that are easier to access and more likely to benefit their students within the LMS. Webex has not been the easiest to work with for identifying pedagogical roadmap improvements, especially compared to competitors who work closely in the education space
    Incentivized
    Read full review
    Usability
    Scratchpad, Inc.
    So intuitive and user friendly
    Incentivized
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    Cisco
    Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
    Incentivized
    Read full review
    Reliability and Availability
    Scratchpad, Inc.
    No answers on this topic
    Cisco
    I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
    Incentivized
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    Performance
    Scratchpad, Inc.
    No answers on this topic
    Cisco
    On standalone it works fine, it used to consume a considerable amount of system resources in the past, but with updates and upgrades, this has improved quite a lot. As far as integrations with other systems, we have not come across any critical issues with the app.
    Incentivized
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    Support Rating
    Scratchpad, Inc.
    No answers on this topic
    Cisco
    Talking about Webex App technical support is talking about the quality because they are always attentive and willing to attend to our needs, and the response is immediate; every time we have needed help to solve a problem or find out a function, they have not responded quickly, Cisco has always been characterized by being efficient and deserving 10 points.
    Incentivized
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    In-Person Training
    Scratchpad, Inc.
    No answers on this topic
    Cisco
    I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
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    Online Training
    Scratchpad, Inc.
    No answers on this topic
    Cisco
    I would rate the online training 8/10. It provided clear and well-structured content, making it easy to understand the core features of Webex. However, I believe it could have been more interactive, with practical exercises or real-life scenarios to enhance user engagement. More advanced topics or troubleshooting guides could also be helpful for deeper learning.
    Incentivized
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    Implementation Rating
    Scratchpad, Inc.
    No answers on this topic
    Cisco
    There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
    Incentivized
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    Alternatives Considered
    Scratchpad, Inc.
    It doesn't. Scratchpad is more agile and much easier to use as a seller managing a large patch with lots of opportunities. SAP is robust but is far more complicated and involves a lot more inputs to get the same outputs that you can get with Scratchpad in half the time and effort.
    Incentivized
    Read full review
    Cisco
    Microsoft Teams is the main competitor of the Webex App. But it provides services for less cost than Webex App. And also teams are used by majority of companies in software industries due to its support for other Microsoft services.
    Incentivized
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    Scalability
    Scratchpad, Inc.
    No answers on this topic
    Cisco
    Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
    Incentivized
    Read full review
    Return on Investment
    Scratchpad, Inc.
    • I save many hours a week using Scratchpad to simply manage my tasks.
    • I no longer waste time waiting for SFDC to load.
    • I can easily create opps, adjust the pipeline, and check to see if someone is already prospecting into an account.
    Incentivized
    Read full review
    Cisco
    • Comfort in switching multiple OS platforms, when there is similar UI design.
    • HD video quality and HD screen share, make up presentations look more professional and standardized.
    • Less call/meeting drops as seen in other platforms applications.
    • Builds a level of trust, when we connect on Cisco's application platform with customers who are having their whole communication infrastructure shifted to Cisco Webex App.
    Incentivized
    Read full review
    ScreenShots