Sendspark helps businesses connect to customers with personalized video messages. Whether the user is an individual, manager, or enterprise, Sendspark can be used to create polished videos for demand generation, sales, or customer success. Videos can be shared in Gmail, LinkedIn, or email marketing platforms — wherever communication with customers is happening — to drive higher engagement.
$0
per month per user
UserTesting
Score 8.0 out of 10
N/A
UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.
In my experience, Sendspark is particularly well-suited for sales and marketing professionals who need to create and send personalized videos at scale. The platform makes it easy to quickly record and share videos, which can be a great way to stand out in a crowded market and provide a more engaging and personal experience for clients. Additionally, the branding and marketing features of Sendspark are handy for maintaining a consistent and professional image. On the other hand, I think Sendspark may be less appropriate for organizations that require more robust collaboration and video editing features. The platform is designed for simplicity and speed, so it may not be the best choice for users who need more advanced editing tools or the ability to work on videos with multiple users simultaneously. Additionally, the limited customization options for video themes may not be suitable for users who need more flexibility in terms of design and layout. Other video recording and sharing platforms may be a better fit in these cases.
UserTesting is at its best when conducting a range of unmoderated user research tasks with UT's own user panel. UserTesting is less useful when conducting research with our own users, as the UT interface isn't readily understood by them for unmoderated tests, and the types of tests available in moderated research are rather limited.
Because with such a contribution it is possible to reach customers much better than with many other expensive tools. It is comparatively cheaper to do marketing with emails. So you should make your email campaigns as effective as possible. What really works with Sendspark. I think Sendspark will implement many more things. Which is why I am currently convinced to continue using Sendspark.
I'm very happy with my experience of the product and the level of service and learning resources they provide. If the service becomes more expensive than it currently is then we might not be able to justify additional cost - but this is theoretical. I would recommend UserTesting and would ideally renew our contract.
It can be difficult to organize our tests and go back and find information. I think the AI tools are helping and will help with this, but for now it is time consuming to sort through all of the tests and information and then synthesize it and share it with others. It just takes a lot of time.
Acutally we didnt have had any problems so far. Everything works since we use it. The Servers are fast, and creating videos is a breeze. The Dashboard works properly and we can work very Smooth with Sendspark so far.
Support is very fast. I actually get Support between 8-24 Hours which is Important for us. The website tend to slow down sometimes, but will not affect the overall usage. I think they have a good Server Plan, which runs smooth. Until now we didnt had any serious problems with saving our Video Files or Uploading.
I have contacted UserTesting's customer service online, by email, or by phone a few times, and each time, I have encountered the same professionalism and expertise. Even in person during a work event, they were there, and it was the same experience.
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
Loom provides all basic features of screen recording software but because they are established now, they sometimes fail to work on customer feedback while Sendspark is always innovative e.g one of the life-saving features is a link to share with customers to record their testimonials which other software are not doing.
The quality of the participants: they usually have good feedback and act like "professional" users. Which is good when we want a few insights in a short amount of time. Also, the interface is good. I miss having more features, like a good transcription tool like we have in Condens
I think there is a lot of space for scaling. But for a Company like us there is plenty enough of capabilites to use Sendspark without any lack of performance issues. Maybe Sendspark could be limited for very Big Companys. But since they are a Startup, maybe they will grow and dive us to a better overall experience.
A member of my sales team went 10 for 10 on receiving replies from outreach prospects when leading with a Sendspark video message.
Received a PO for $109K on the last day of the quarter after messaging a customer with a polite and earnest Sendspark video to get the PO that day.
Supported a team member closing a sale by creating a Sendspark demo/explanation video of "this is how it would work" for the owner of a prospect company.
