What users are saying about
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 2.5 out of 100
Based on 13 reviews and ratings
127 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 127 reviews and ratings
Feature Set Ratings
- Shopify Plus ranks higher in 5 feature sets: Online Storefront, Online Shopping Cart, Online Payment System, eCommerce Marketing, eCommerce Business Management
Online Storefront
1.5
Shift4Shop
15%
8.9
Shopify Plus
89%
Shopify Plus ranks higher in 9/9 features
Shopify Plus ranks higher in 9/9 features
Product catalog & listings
2.0
20%
6 Ratings
8.8
88%
26 Ratings
Product management
2.4
24%
6 Ratings
9.2
92%
27 Ratings
Bulk product upload
1.4
14%
4 Ratings
9.0
90%
25 Ratings
Branding
1.3
13%
5 Ratings
8.8
88%
26 Ratings
Mobile storefront
1.2
12%
6 Ratings
9.3
93%
27 Ratings
Product variations
2.4
24%
6 Ratings
8.4
84%
26 Ratings
Website integration
1.1
11%
6 Ratings
8.9
89%
24 Ratings
Visual customization
1.1
11%
6 Ratings
8.8
88%
27 Ratings
CMS
1.1
11%
5 Ratings
8.6
86%
26 Ratings
Online Shopping Cart
3.0
Shift4Shop
30%
8.7
Shopify Plus
87%
Shopify Plus ranks higher in 2/2 features
Shopify Plus ranks higher in 2/2 features
Abandoned cart recovery
3.6
36%
4 Ratings
8.7
87%
26 Ratings
Checkout user experience
2.4
24%
6 Ratings
8.8
88%
27 Ratings
Online Payment System
4.1
Shift4Shop
41%
9.4
Shopify Plus
94%
Shopify Plus ranks higher in 1/1 features
Shopify Plus ranks higher in 1/1 features
eCommerce security
4.1
41%
6 Ratings
9.4
94%
27 Ratings
eCommerce Marketing
2.4
Shift4Shop
24%
8.5
Shopify Plus
85%
Shopify Plus ranks higher in 3/3 features
Shopify Plus ranks higher in 3/3 features
Promotions & discounts
3.2
32%
6 Ratings
8.9
89%
27 Ratings
Personalized recommendations
1.1
11%
5 Ratings
8.5
85%
22 Ratings
SEO
2.8
28%
6 Ratings
8.2
82%
27 Ratings
eCommerce Business Management
1.9
Shift4Shop
19%
8.9
Shopify Plus
89%
Shopify Plus ranks higher in 4/5 features
Shopify Plus ranks higher in 4/5 features
Multi-site management
1.2
12%
3 Ratings
N/A
0 Ratings
Order processing
2.8
28%
5 Ratings
9.3
93%
26 Ratings
Inventory management
2.7
27%
4 Ratings
8.9
89%
25 Ratings
Shipping
1.6
16%
5 Ratings
9.0
90%
25 Ratings
Custom functionality
1.1
11%
6 Ratings
8.4
84%
26 Ratings
Attribute Ratings
- Shopify Plus is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
1.4
Shift4Shop
14%
7 Ratings
8.9
Shopify Plus
89%
28 Ratings
Support Rating
Shift4Shop
N/A
0 Ratings
10.0
Shopify Plus
100%
2 Ratings
Likelihood to Recommend
Shift4Shop
3dcart/Shift4 Shop may be useful if you're used to that platform. I don't really see too many advantages of it compared to other platforms, but it may be less expensive than some of the more popular ecommerce platforms. It certainly is cheaper than an enterprise system, but you don't get nearly the capabilities or polish. I would put it on par with ASP.net and other similar programs of that era, with maybe a little more polish and robustness.
Director of Digital Marketing
407 MarketingMarketing and Advertising, 1-10 employees
Shopify Plus
Any business that needs to keep track of orders and payments would benefit from Shopify Plus. Customers information, orders, and payments are all saved and available for reference. You are able to refer to past orders to review trends and offer future purchase suggestions. Shopify Plus is also easy to use so it does not take long to train employees how to use this system.
Independent Contractor
Rothy’s/NexRepApparel & Fashion, 51-200 employees
Pros
Shift4Shop
- Membership rewards (a points awarding system) is really easy to set up and manage
- Gift certificate issuance and redemption is simple to use and manage
- Site design and redesign is straightforward and they are very helpful with design packages to customize.
- They offer comprehensive SEO services and are very knowledgeable about how to engage customers and create traffic.

Verified User
C-Level Executive in Corporate
Wholesale Company, 11-50 employeesShopify Plus
- Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
- Great new features consistently being added, ahead of the curve on almost everything
- Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
- Most Merchant Success Managers are good and genuinely want to be helpful
- A fantastic user interface, very logical and easy to use
- Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.

Verified User
C-Level Executive in Information Technology
Information Technology and Services Company, 11-50 employeesCons
Shift4Shop
- 3dcart doesn't provide enough customization options. Making it very limited for customers.
- The layout and file structure takes some getting used to. This should be improved upon.

Verified User
Employee in Marketing
Printing Company, 51-200 employeesShopify Plus
- The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus.
- Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void.
- The 24/7 support doesn't seem as dedicated as they once were.
Senior Computer Systems Admin
Primitive ApparelApparel & Fashion, 11-50 employees
Pricing Details
Shift4Shop
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Shopify Plus
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Shift4Shop
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Owner
HOCOA North AtlantaConsumer Services, 1-10 employees
Shopify Plus
No answers on this topic
Support Rating
Shift4Shop
No score
No answers yet
No answers on this topic
Shopify Plus
Shopify Plus 10.0
Based on 2 answers
Always are quick to answer our questions and help us find a solution

Verified User
C-Level Executive in Marketing
Food & Beverages Company, 1-10 employeesAlternatives Considered
Shift4Shop
We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!

Verified User
Administrator in Marketing
Health, Wellness and Fitness Company, 1-10 employeesShopify Plus
Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for. BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify gave us the most bang for the buck.

Verified User
Engineer in Engineering
Internet Company, 51-200 employeesReturn on Investment
Shift4Shop
- 3dcart has enabled my clients to quickly and easily get up and running with an online store giving them an almost immediate ROI.
Owner
Snowsports Marketing GroupMarketing and Advertising, 1-10 employees
Shopify Plus
- Shopify Plus has been a very cost effective solution for us.
- As our business grows, it's easy to train new hires on how to use Shopify Plus.
- What we've lost in the missing features of Shopify we've made up for in the other areas.

Verified User
Manager in Other
Retail Company, 501-1000 employees