Shift4Shop (formerly 3dcart) vs Shopify Plus

• Membership rewards (a points awarding system) is really easy to set up and manage
• Gift certificate issuance and redemption is simple to use and manage
• Site design and redesign is straightforward and they are very helpful with design packages to customize.
• They offer comprehensive SEO services and are very knowledgeable about how to engage customers and create traffic.

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• Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
• Great new features consistently being added, ahead of the curve on almost everything
• Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
• Most Merchant Success Managers are good and genuinely want to be helpful
• A fantastic user interface, very logical and easy to use
• Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.

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• 3dcart doesn't provide enough customization options. Making it very limited for customers.
• The layout and file structure takes some getting used to. This should be improved upon.

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• The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus.
• Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void.
• The 24/7 support doesn't seem as dedicated as they once were.

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• For the subscription license of the base product, the cost isn't bad.
• The development time is heavy, which outweighs the cost of the license
• Small, everyday changes and updates are a lengthy affair, which means more labor hours.
• Additional software is needed (labor + licensing) to compete with modern site platforms (CRM, Accounting, Shipping, Taxes, marketing, Abandoned cart, etc.)

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• Plus has enabled us to open a new direct to consumer business line and revenue stream.
• It has been a learning experience to optimize the ecomm store.
• Finding the right 3rd party partners to work with on Shopify integrations has also been hit or miss.

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