ShowMyPC vs. TeamViewer

If you need unattended remote access, you will need one of the paid plans, so for a quick always on remote support option, [ShowMyPC] may not be the best suited. If security is an issue and your client's compliance rules won't allow always on remote access, then ShowMyPC is probably the best on-[the]-fly remote access on the market. On demand access is always free and can be done via browser or via a very small client download.

Incentivized

TeamViewer is really useful when someone in our team is having a technical issue and needs quick help and for penetration tester like us we can connect TeamViewer anytime to fix their vulnerabilities that we got from their system while connected through TeamViewer.

Incentivized

• Easy access to help with software issues.
• Technical support
• Access to Remote desktop control
• Recording sessions for paper trails

Incentivized

• With data-driven insights from TeamViewer, you are guaranteed of enhanced service quality due to the summarized and detailed action logs. Additionally, teams can are able to troubleshoot swiftly, while handover or review of cases becomes fast which results in faster issue resolution.
• It ensures that as a service designer, you give proactive information technology support by use of key features such as DEX that help us in identification and resolving of IT related issues before they cause any disruption to user experience.
• it helps with connecting remotely to experts, colleagues, or our stakeholders

Incentivized

• Free level should have automatic reconnect on reboot
• Being a remote access only software pricing plans could be better
• Branding should be allowed on lower plans

Incentivized

• With an iPad, you can't take control of the device, so you have to tell someone what to do. Which can be a challenge because the end user doesn't know what to do
• With the free version of TeamViewer you cant enter Admin credentials because TeamViewer blocks the windows to fill in the credentials
• The free version can be really limited which can be putting off people because they don't see the full potential of TeamViewer

Incentivized

We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.

Incentivized

TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.

Incentivized

Always available if setup correctly.

Incentivized

The application is built on VNC which is a very stable technology.

the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.

Incentivized

As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.

Incentivized

I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

TeamViewer is a one of kind solution that had a smooth and effective implementation process. We did not experience any challenges when implementing TeamViewer. Since the day of implementation, this remote access solution has been so effective and productive to our team members

Incentivized

ShowMyPC lags behind its competition when it comes to usability and smoothness in operations, its UI on the web is complicated and seems out of place. The high point of this product is its customer service provided through chat support for any issues which is instant. The product also lacks integration with rd party CSPs for file sharing and it does not have a MAC client which works against it.

Incentivized

We selected TeamViewer due to its unique suite of features. Comparing connection latency with other platforms, TeamViewer outperformed them while being more performant, using fewer system resources. Unlike other platforms, which keep alerts about usage plans and advertise the installation of other software (like Chrome, which is advertised by AnyDesk), TeamViewer provides a sleek and modern interface with no disruptions.

Incentivized

Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop

Incentivized

• The on-demand access is free - can't get a better ROI than that
• Plans are relatively inexpensive - as long as you are not managing large amounts of devices
• Having a go to remote access solution that enables clients to control access is priceless

Incentivized

We started seeing benefits from TeamViewer within the first 3 months. Initially we saw immediate savings reducing travel time and costs for support visits. Within the first quarter, we’d already cut travel-related expenses by around 15-20%, which quickly added up. As the team became more familiar with the software and we streamlined our processes, the time savings from faster issue resolution grew, further improving our ROI.

• It has really reduces travel cost. Saved us approximately 30% on travel expense by handling most tasks remotely instead of sending technicians on site.
• We are able to resolve issues way faster within minutes.
• Faster service delivery has contributed to better client retention and stronger relationships.

Incentivized