What users are saying about
Top Rated
460 Ratings
66 Ratings
Top Rated
460 Ratings
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Score 8.3 out of 100
66 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Listening/monitoring

    7.7

    Sprout Social

    77%

    Cyfe

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 4/4 features

    Boolean keyword searches

    7.6
    76%
    38 Ratings
    N/A
    0 Ratings

    Filtering out noise/spam

    7.5
    75%
    42 Ratings
    N/A
    0 Ratings

    Sentiment analysis

    7.4
    74%
    23 Ratings
    N/A
    0 Ratings

    Broad channel coverage

    8.2
    82%
    33 Ratings
    N/A
    0 Ratings

    Publishing

    8.3

    Sprout Social

    83%

    Cyfe

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 4/4 features

    Content planning and scheduling

    9.0
    90%
    56 Ratings
    N/A
    0 Ratings

    Audience targeting

    7.4
    74%
    48 Ratings
    N/A
    0 Ratings

    Content optimization

    7.9
    79%
    49 Ratings
    N/A
    0 Ratings

    Workflow management

    8.8
    88%
    51 Ratings
    N/A
    0 Ratings

    Engagement

    7.8

    Sprout Social

    78%

    Cyfe

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 3/3 features

    Automated routing and prioritization

    7.2
    72%
    25 Ratings
    N/A
    0 Ratings

    Customer interaction histories

    8.5
    85%
    50 Ratings
    N/A
    0 Ratings

    Bulk actions

    7.8
    78%
    45 Ratings
    N/A
    0 Ratings

    Marketing

    6.8

    Sprout Social

    68%

    Cyfe

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 4/4 features

    Lead generation

    6.1
    61%
    31 Ratings
    N/A
    0 Ratings

    Content marketing

    7.9
    79%
    35 Ratings
    N/A
    0 Ratings

    Paid media management

    6.2
    62%
    3 Ratings
    N/A
    0 Ratings

    Campaigns and promotions

    7.2
    72%
    4 Ratings
    N/A
    0 Ratings

    Channel coverage/integration

    8.4

    Sprout Social

    84%

    Cyfe

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 7/7 features

    Twitter

    9.0
    90%
    56 Ratings
    N/A
    0 Ratings

    Facebook

    8.9
    89%
    58 Ratings
    N/A
    0 Ratings

    LinkedIn

    8.1
    81%
    51 Ratings
    N/A
    0 Ratings

    Google+

    8.8
    88%
    21 Ratings
    N/A
    0 Ratings

    Instagram

    7.7
    77%
    48 Ratings
    N/A
    0 Ratings

    Pinterest

    8.3
    83%
    14 Ratings
    N/A
    0 Ratings

    YouTube

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Reporting/analytics

    8.1

    Sprout Social

    81%

    Cyfe

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 3/3 features

    Campaign success analytics

    8.1
    81%
    54 Ratings
    N/A
    0 Ratings

    Real-time tracking

    8.3
    83%
    54 Ratings
    N/A
    0 Ratings

    Competitor analysis

    7.9
    79%
    46 Ratings
    N/A
    0 Ratings

    Account management

    8.3

    Sprout Social

    83%

    Cyfe

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 2/2 features

    Role-based user permissions & privileges

    8.8
    88%
    54 Ratings
    N/A
    0 Ratings

    Mobile access

    7.9
    79%
    50 Ratings
    N/A
    0 Ratings

    BI Standard Reporting

    Sprout Social

    Feature Set Not Supported
    N/A
    7.0

    Cyfe

    70%
    Cyfe, by Traject ranks higher in 3/3 features

    Pixel Perfect reports

    N/A
    0 Ratings
    6.8
    68%
    17 Ratings

    Customizable dashboards

    N/A
    0 Ratings
    5.1
    51%
    27 Ratings

    Report Formatting Templates

    N/A
    0 Ratings
    9.1
    91%
    20 Ratings

    Ad-hoc Reporting

    Sprout Social

    Feature Set Not Supported
    N/A
    8.5

    Cyfe

    85%
    Cyfe, by Traject ranks higher in 4/4 features

    Drill-down analysis

    N/A
    0 Ratings
    8.7
    87%
    15 Ratings

    Formatting capabilities

    N/A
    0 Ratings
    8.1
    81%
    20 Ratings

    Integration with R or other statistical packages

    N/A
    0 Ratings
    10.0
    100%
    9 Ratings

    Report sharing and collaboration

    N/A
    0 Ratings
    7.0
    70%
    25 Ratings

    Report Output and Scheduling

    Sprout Social

    Feature Set Not Supported
    N/A
    9.1

    Cyfe

    91%
    Cyfe, by Traject ranks higher in 5/5 features

    Publish to Web

    N/A
    0 Ratings
    10.0
    100%
    14 Ratings

    Publish to PDF

    N/A
    0 Ratings
    9.9
    99%
    20 Ratings

    Report Versioning

    N/A
    0 Ratings
    6.8
    68%
    9 Ratings

    Report Delivery Scheduling

    N/A
    0 Ratings
    10.0
    100%
    16 Ratings

    Delivery to Remote Servers

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Data Discovery and Visualization

    Sprout Social

    Feature Set Not Supported
    N/A
    8.9

    Cyfe

    89%
    Cyfe, by Traject ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    N/A
    0 Ratings
    8.0
    80%
    17 Ratings

    Location Analytics / Geographic Visualization

    N/A
    0 Ratings
    8.6
    86%
    14 Ratings

    Predictive Analytics

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Access Control and Security

    Sprout Social

    Feature Set Not Supported
    N/A
    8.6

    Cyfe

    86%
    Cyfe, by Traject ranks higher in 4/4 features

    Multi-User Support (named login)

    N/A
    0 Ratings
    10.0
    100%
    20 Ratings

    Role-Based Security Model

    N/A
    0 Ratings
    6.3
    63%
    14 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    N/A
    0 Ratings
    8.4
    84%
    16 Ratings

    Single Sign-On (SSO)

    N/A
    0 Ratings
    9.7
    97%
    6 Ratings

    Mobile Capabilities

    Sprout Social

    Feature Set Not Supported
    N/A
    9.3

    Cyfe

    93%
    Cyfe, by Traject ranks higher in 3/3 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    9.4
    94%
    18 Ratings

    Mobile Application

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    7.7
    77%
    13 Ratings

    Application Program Interfaces (APIs) / Embedding

    Sprout Social

    Feature Set Not Supported
    N/A
    8.4

    Cyfe

    84%
    Cyfe, by Traject ranks higher in 6/6 features

    REST API

    N/A
    0 Ratings
    8.6
    86%
    4 Ratings

    Javascript API

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    iFrames

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Java API

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Themeable User Interface (UI)

    N/A
    0 Ratings
    5.9
    59%
    4 Ratings

    Customizable Platform (Open Source)

    N/A
    0 Ratings
    5.8
    58%
    3 Ratings

    Attribute Ratings

    • Sprout Social is rated higher in 2 areas: Likelihood to Recommend, Usability
    • Cyfe, by Traject is rated higher in 2 areas: Likelihood to Renew, Support Rating
    • Sprout Social and Cyfe, by Traject are tied in 1 area: Implementation Rating

    Likelihood to Recommend

    8.8

    Sprout Social

    88%
    113 Ratings
    8.0

    Cyfe

    80%
    29 Ratings

    Likelihood to Renew

    9.0

    Sprout Social

    90%
    62 Ratings
    9.4

    Cyfe

    94%
    9 Ratings

    Usability

    8.8

    Sprout Social

    88%
    41 Ratings
    7.0

    Cyfe

    70%
    3 Ratings

    Availability

    7.7

    Sprout Social

    77%
    16 Ratings

    Cyfe

    N/A
    0 Ratings

    Performance

    8.0

    Sprout Social

    80%
    14 Ratings

    Cyfe

    N/A
    0 Ratings

    Support Rating

    8.2

    Sprout Social

    82%
    49 Ratings
    10.0

    Cyfe

    100%
    3 Ratings

    Online Training

    7.3

    Sprout Social

    73%
    3 Ratings

    Cyfe

    N/A
    0 Ratings

    Implementation Rating

    10.0

    Sprout Social

    100%
    21 Ratings
    10.0

    Cyfe

    100%
    3 Ratings

    Vendor post-sale

    9.1

    Sprout Social

    91%
    1 Rating

    Cyfe

    N/A
    0 Ratings

    Vendor pre-sale

    9.1

    Sprout Social

    91%
    1 Rating

    Cyfe

    N/A
    0 Ratings

    Likelihood to Recommend

    Sprout Social

    Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users
    Read full review

    Traject

    Cyfe might be for you if you are looking for a cost-effective way to display all of your marketing metrics in one place. If you are looking for a detailed, fine-tuned, niche, or extremely specific metrics, this might not be the best solution. Cyfe is good for a general health check-up of marketing, but not a finely tuned examination.
    Read full review

    Pros

    Sprout Social

    • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
    • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
    • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
    Read full review

    Traject

    • Has preset metric groups that pull similar stats together in one "bucket" saving you the time of setting up each stat-line one by one
    • Allows you to easily adjust the timeframe for what stats you want to see, so you can find YOY stats or just last month's stats rather quickly
    • Colored visualizations of stats make it easy to notice when campaigns are taking off
    Read full review

    Cons

    Sprout Social

    • I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
    • I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
    • I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
    Read full review

    Traject

    • I'd love to see additional functionality to customize colors. The light/dark option is very nice, but a little more flexibility in the colors would go a long way, especially if it was possible at the dashboard level rather than just the account level. Along the same lines, being able to customize the charts a little more, for example being able to show an x-axis on single data type graphs, could make them easier to read in some cases.
    • Being able to choose to report on converted clicks or conversions in AdWords would be helpful.
    • Needs the ability to show the date range on the shared URL dashboards. Would be even better if the date range was adjustable on that view, too.
    Read full review

    Pricing Details

    Sprout Social

    Starting Price

    $0 for 30 days

    Editions & Modules

    Sprout Social editions and modules pricing
    EditionModules
    Free TrialFree1
    Standard992
    Professional1493
    Advanced2494

    Footnotes

    1. for 30 days
    2. per user/per month
    3. per user/per month
    4. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Cyfe

    Starting Price

    $29 Monthly or Annually

    Editions & Modules

    Cyfe editions and modules pricing
    EditionModules
    Solo$291
    Pro$492
    Premier$89+3
    Agency$1504

    Footnotes

    1. Monthly or Annually
    2. Monthly or Annually
    3. Monthly or Annually
    4. Monthly or Annually

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Sprout Social

    While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
    Read full review

    Traject

    It has become a part of our internal tools so unless a competitor comes out with similar functionality as a similar price point it is unlikely that we would not renew. One area that would cause us not to renew would be if a competing service came out with more third-party integrations that match our needs. Price at this point is no longer an issue as it would allow us to automate a somewhat manual process that we have now connecting Cyfe widgets to Google Sheets.
    Read full review

    Usability

    Sprout Social

    Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
    Read full review

    Traject

    I gave it a rating of 7 because it does a good job at what it does, but there are missing that are missing which I would have benefited from. For instance, if I was able to drill down more on the specific metrics I was able to see, that would have been helpful.
    Read full review

    Reliability and Availability

    Sprout Social

    Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
    Read full review

    Traject

    No answers on this topic

    Performance

    Sprout Social

    It is quick to post, however you have to refresh the page every time you add a new scheduled item.
    Read full review

    Traject

    No answers on this topic

    Support Rating

    Sprout Social

    Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
    Read full review

    Traject

    Because I had a very minor question and I was able to speak directly to the founder through LinkedIn and through email. I know that as they grow this may not always be an option but the fact that he made himself available to answer my questions said a lot about his passion for the product.
    Read full review

    Online Training

    Sprout Social

    Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
    Read full review

    Traject

    No answers on this topic

    Implementation Rating

    Sprout Social

    Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
    Read full review

    Traject

    Cyfe is a 15 minutes implementation, then some time to get your data sources created. This is an easy one person job that will not result in down time or unnecessary wasted man hours.
    Read full review

    Alternatives Considered

    Sprout Social

    I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
    Read full review

    Traject

    The Salesforce dashboard is comparably flexible and intuitive, but designed more to its internal CRM focus. SumAll shares the social media dashboard capabilities, but lacks all others. Its interesting feature is side-by-side graph analysis for cross-channel performance. Cyfe might borrow from SumAll's default weekly email summary of performance from the dashboard, but implementation could be too complex. Nuvi dashboard is exclusively for social media marketing, but lacks Cyfe's flexibility for third party integration and window customization settings.
    Read full review

    Return on Investment

    Sprout Social

    • Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
    • Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
    • Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.
    Read full review

    Traject

    • Cyfe allows us to provide real time data to our clients
    • Cyfe allows us to provide detailed analytics to our clients showing actual results
    • Cyfe reduced our need to provide monthly "reports" to our marketing clients
    • Cyfe allows us to have better situational awareness and know what is going on throughout our multiple organizations
    Read full review

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