What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
400 Ratings
63 Ratings

Sprout Social

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
400 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100
63 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Sprout Social

Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users
Anonymous | TrustRadius Reviewer

Cyfe

Cyfe is good for businesses that manage multiple websites, email campaigns and social media accounts for multiple clients, as it allows you to easily pull stats and visualize them all in one place. Make one account for each client and ask Cyfe to grab the metrics that are most meaningful to your campaigns, then you can share your dashboards with your clients, or like us, use Cyfe's visualizations to create aesthetically pleasing reports for clients to read.
Mitchell Terpstra | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Sprout Social
8.9
Cyfe
Boolean keyword searches
Sprout Social
8.9
Cyfe
Filtering out noise/spam
Sprout Social
8.7
Cyfe
Sentiment analysis
Sprout Social
8.9
Cyfe
Broad channel coverage
Sprout Social
9.1
Cyfe

Publishing

Sprout Social
9.0
Cyfe
Content planning and scheduling
Sprout Social
9.3
Cyfe
Audience targeting
Sprout Social
8.6
Cyfe
Content optimization
Sprout Social
8.5
Cyfe
Workflow management
Sprout Social
9.6
Cyfe

Engagement

Sprout Social
8.8
Cyfe
Automated routing and prioritization
Sprout Social
8.7
Cyfe
Customer interaction histories
Sprout Social
9.3
Cyfe
Bulk actions
Sprout Social
8.4
Cyfe

Marketing

Sprout Social
7.7
Cyfe
Lead generation
Sprout Social
8.4
Cyfe
Content marketing
Sprout Social
9.2
Cyfe
Paid media management
Sprout Social
6.2
Cyfe
Campaigns and promotions
Sprout Social
7.2
Cyfe

Channel coverage/integration

Sprout Social
9.0
Cyfe
Twitter
Sprout Social
9.5
Cyfe
Facebook
Sprout Social
9.4
Cyfe
LinkedIn
Sprout Social
8.3
Cyfe
Google+
Sprout Social
9.8
Cyfe
Instagram
Sprout Social
8.3
Cyfe
Pinterest
Sprout Social
9.6
Cyfe
YouTube
Sprout Social
8.0
Cyfe

Reporting/analytics

Sprout Social
9.0
Cyfe
Campaign success analytics
Sprout Social
8.9
Cyfe
Real-time tracking
Sprout Social
9.4
Cyfe
Competitor analysis
Sprout Social
8.6
Cyfe

Account management

Sprout Social
8.9
Cyfe
Role-based user permissions & privileges
Sprout Social
9.3
Cyfe
Mobile access
Sprout Social
8.5
Cyfe

BI Standard Reporting

Sprout Social
Cyfe
8.2
Pixel Perfect reports
Sprout Social
Cyfe
6.7
Customizable dashboards
Sprout Social
Cyfe
9.0
Report Formatting Templates
Sprout Social
Cyfe
9.0

Ad-hoc Reporting

Sprout Social
Cyfe
8.9
Drill-down analysis
Sprout Social
Cyfe
8.7
Formatting capabilities
Sprout Social
Cyfe
8.1
Integration with R or other statistical packages
Sprout Social
Cyfe
10.0
Report sharing and collaboration
Sprout Social
Cyfe
8.8

Report Output and Scheduling

Sprout Social
Cyfe
8.2
Publish to Web
Sprout Social
Cyfe
9.0
Publish to PDF
Sprout Social
Cyfe
7.0
Report Versioning
Sprout Social
Cyfe
6.7
Report Delivery Scheduling
Sprout Social
Cyfe
9.1
Delivery to Remote Servers
Sprout Social
Cyfe
9.0

Data Discovery and Visualization

Sprout Social
Cyfe
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
Sprout Social
Cyfe
10.0
Location Analytics / Geographic Visualization
Sprout Social
Cyfe
8.6
Predictive Analytics
Sprout Social
Cyfe
10.0

Access Control and Security

Sprout Social
Cyfe
8.6
Multi-User Support (named login)
Sprout Social
Cyfe
10.0
Role-Based Security Model
Sprout Social
Cyfe
6.2
Multiple Access Permission Levels (Create, Read, Delete)
Sprout Social
Cyfe
8.4
Single Sign-On (SSO)
Sprout Social
Cyfe
9.7

Mobile Capabilities

Sprout Social
Cyfe
9.2
Responsive Design for Web Access
Sprout Social
Cyfe
9.4
Dedicated iOS Application
Sprout Social
Cyfe
10.0
Dedicated Android Application
Sprout Social
Cyfe
10.0
Dashboard / Report / Visualization Interactivity on Mobile
Sprout Social
Cyfe
7.6

Application Program Interfaces (APIs) / Embedding

Sprout Social
Cyfe
8.3
REST API
Sprout Social
Cyfe
8.6
Javascript API
Sprout Social
Cyfe
10.0
iFrames
Sprout Social
Cyfe
10.0
Java API
Sprout Social
Cyfe
10.0
Themeable User Interface (UI)
Sprout Social
Cyfe
5.7
Customizable Platform (Open Source)
Sprout Social
Cyfe
5.7

Pros

Sprout Social

  • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
  • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
  • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
Sasha Brito | TrustRadius Reviewer

Cyfe

  • Cyfe makes it easy to create a professional looking dashboards in a short amount of time. With so many built-in data sources and the intuitive nature of the interface, you can have beautiful looking charts and graphs in no time!
  • One of the best features of Cyfe is the many data sources built-in and that each dashboard is not constrained to one source. One of the drawbacks I've seen in other tools is the limited ability to pull from multiple Google Analytics profiles, multiple AdWords accounts or from both AdWords and Bing in one dashboard. Cyfe has no such limitation.
  • Google Spreadsheets - if the data you need to show is not available via an API, being able to pull from Google spreadsheets is a great solution. Once set up, you can add data whenever you need to the spreadsheet and your widgets in the Cyfe dashboard are automatically updated. Huge time saver!
Kim Towne | TrustRadius Reviewer

Cons

Sprout Social

  • I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
  • I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
  • I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
Talissa (Beall) Navarro | TrustRadius Reviewer

Cyfe

  • Documentation is sparse and confusing
  • Functionality is fairly basic and at times buggy
  • Third party integrations are limited and stagnant, very few have been added since we began using it
  • Widgets lack individual settings such as support for different date ranges
  • Widgets have limited customization options
Tony Huidor | TrustRadius Reviewer

Likelihood to Renew

Sprout Social

Sprout Social 9.0
Based on 62 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner | TrustRadius Reviewer

Cyfe

Cyfe 9.4
Based on 9 answers
Since initial trial, not only am I sold, but the rest of the company is sold on Cyfe as well. We look forward to expanded partners and capabilities. Our smaller firm does not have the need for multiple users as of yet, but growth is coming and the ability to scale with Cyfe is exciting.
Anonymous | TrustRadius Reviewer

Usability

Sprout Social

Sprout Social 9.4
Based on 33 answers
Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
Anonymous | TrustRadius Reviewer

Cyfe

Cyfe 8.0
Based on 2 answers
It is very easy to use when creating dashboards that use widgets from existing integration partners. You can easily create attractive and functional dashboards in less than 5 minutes so the learning curve is minimal at most. Out-of-the-box capabilities are quite high for such a low priced service, so it's surprising how easy it is to use.
Tony Huidor | TrustRadius Reviewer

Reliability and Availability

Sprout Social

Sprout Social 7.7
Based on 16 answers
Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
Anonymous | TrustRadius Reviewer

Cyfe

No score
No answers yet
No answers on this topic

Performance

Sprout Social

Sprout Social 8.0
Based on 14 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad | TrustRadius Reviewer

Cyfe

No score
No answers yet
No answers on this topic

Support Rating

Sprout Social

Sprout Social 9.2
Based on 41 answers
Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
Diana R. Krueger | TrustRadius Reviewer

Cyfe

Cyfe 10.0
Based on 2 answers
Because I had a very minor question and I was able to speak directly to the founder through LinkedIn and through email. I know that as they grow this may not always be an option but the fact that he made himself available to answer my questions said a lot about his passion for the product.
Shane Hayes | TrustRadius Reviewer

Online Training

Sprout Social

Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Ryan Montano | TrustRadius Reviewer

Cyfe

No score
No answers yet
No answers on this topic

Implementation Rating

Sprout Social

Sprout Social 10.0
Based on 21 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa | TrustRadius Reviewer

Cyfe

Cyfe 10.0
Based on 3 answers
Cyfe is a 15 minutes implementation, then some time to get your data sources created. This is an easy one person job that will not result in down time or unnecessary wasted man hours.
Shane Hayes | TrustRadius Reviewer

Alternatives Considered

Sprout Social

I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
Peter Slayton | TrustRadius Reviewer

Cyfe

Klipfolio probably had a lot of cool features, but it was SO user-UNfriendly that we never got to use them. We had high enough turnover in our company that people always needed Klipfolio training, and it was rarely completed to the satisfaction of trainees or trainers. It was simply too complicated for a fast-paced work environment. Even one of my regular duties (posting a screenshot of a completed task list) had to be accomplished in a roundabout, unwieldy way.
Anonymous | TrustRadius Reviewer

Return on Investment

Sprout Social

  • Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
  • Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
  • Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.
Anonymous | TrustRadius Reviewer

Cyfe

  • Cyfe allows us to provide real time data to our clients
  • Cyfe allows us to provide detailed analytics to our clients showing actual results
  • Cyfe reduced our need to provide monthly "reports" to our marketing clients
  • Cyfe allows us to have better situational awareness and know what is going on throughout our multiple organizations
Shane Hayes | TrustRadius Reviewer

Screenshots

Pricing Details

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprout Social Editions & Modules

Edition
Free TrialFree1
Standard$992
Professional$1492
Advanced$2492
  1. for 30 days
  2. per user/per month
Additional Pricing Details

Cyfe

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cyfe Editions & Modules

Edition
Solo$291
Pro$491
Premier$89+1
Agency$1501
  1. Monthly or Annually
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sprout Social
9.3
Cyfe
9.4

Likelihood to Renew

Sprout Social
9.0
Cyfe
9.4

Usability

Sprout Social
9.4
Cyfe
8.0

Reliability and Availability

Sprout Social
7.7
Cyfe

Performance

Sprout Social
8.0
Cyfe

Support Rating

Sprout Social
9.2
Cyfe
10.0

Online Training

Sprout Social
7.3
Cyfe

Implementation Rating

Sprout Social
10.0
Cyfe
10.0

Add comparison