SurveyMonkey vs. SurveySparrow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SurveyMonkey
Score 8.2 out of 10
N/A
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
$27
Per User Per Month (billed annually)
SurveySparrow
Score 9.8 out of 10
N/A
SurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.
$19
per month 5000 Responses
Pricing
SurveyMonkeySurveySparrow
Editions & Modules
Business Plan - Team Advantage
$27
Per User Per Month (billed annually)
Personal Plan - Advantage Annual
$34
Per User Per Month (billed annually)
Business Plan - Team Premier
$89
Per User Per Month (billed annually)
Personal Plan - Standard Monthly
$99
Per User Per Month (billed monthly)
Personal Plan - Premier Annual
$119
Per User Per Month (billed annually)
Enterprise
Contact Sales
Basic
$19
per month 5000 Responses
Essentials
$49
per month 15000 responses
360 Assessments Basic
$59
Per Subject Billed Yearly For upto 100 Subjects
Business
$99
per month 100000 responses
CX Basic
$199
per month 100000 responses
Offerings
Pricing Offerings
SurveyMonkeySurveySparrow
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SurveyMonkeySurveySparrow
Considered Both Products
SurveyMonkey
Chose SurveyMonkey
In my opinion, SurveyMonkey is the gold standard. Google Forms and Google Surveys, while being able to connect easily to other Google tools, are not as adept or intuitive as SurveyMonkey is. Google is trying to be all things for all people, and while it does a lot of those …
SurveySparrow
Chose SurveySparrow
SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Chose SurveySparrow
We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey …
Top Pros
Top Cons
Features
SurveyMonkeySurveySparrow
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
SurveyMonkey
7.6
72 Ratings
1% below category average
SurveySparrow
-
Ratings
Survey templates8.771 Ratings00 Ratings
Themes5.664 Ratings00 Ratings
Custom logo/branding8.763 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
SurveyMonkey
8.5
74 Ratings
1% below category average
SurveySparrow
-
Ratings
Changes to live survey8.058 Ratings00 Ratings
Question design help8.868 Ratings00 Ratings
Multiple question types8.874 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
SurveyMonkey
6.8
68 Ratings
19% below category average
SurveySparrow
-
Ratings
Survey logic flexibility6.868 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
SurveyMonkey
8.9
74 Ratings
8% above category average
SurveySparrow
-
Ratings
Response tracking9.173 Ratings00 Ratings
Data export9.170 Ratings00 Ratings
Standard reports8.973 Ratings00 Ratings
Custom reports9.160 Ratings00 Ratings
Analytics8.261 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
SurveyMonkey
9.0
63 Ratings
7% above category average
SurveySparrow
-
Ratings
Access controls8.963 Ratings00 Ratings
Compliance9.154 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
SurveyMonkey
9.0
44 Ratings
11% above category average
SurveySparrow
-
Ratings
Vendor-offered crowdsourcing8.829 Ratings00 Ratings
Respondent restrictions9.142 Ratings00 Ratings
Best Alternatives
SurveyMonkeySurveySparrow
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Jotform
Jotform
Score 8.9 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 7.1 out of 10
Jotform
Jotform
Score 8.9 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SurveyMonkeySurveySparrow
Likelihood to Recommend
7.8
(103 ratings)
10.0
(3 ratings)
Likelihood to Renew
9.0
(26 ratings)
-
(0 ratings)
Usability
8.3
(38 ratings)
9.0
(1 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
6.0
(1 ratings)
-
(0 ratings)
Support Rating
7.1
(35 ratings)
9.0
(1 ratings)
Implementation Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
SurveyMonkeySurveySparrow
Likelihood to Recommend
Momentive (SurveyMonkey, Inc)
SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.
Read full review
SurveySparrow
Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.
Read full review
Pros
Momentive (SurveyMonkey, Inc)
  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
Read full review
SurveySparrow
  • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
  • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
  • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
  • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
  • Customer support is very responsive.
Read full review
Cons
Momentive (SurveyMonkey, Inc)
  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Read full review
SurveySparrow
  • Add custom CSS for Premium plan.
Read full review
Likelihood to Renew
Momentive (SurveyMonkey, Inc)
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
Read full review
SurveySparrow
No answers on this topic
Usability
Momentive (SurveyMonkey, Inc)
It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do.
Read full review
SurveySparrow
User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
Read full review
Performance
Momentive (SurveyMonkey, Inc)
still to many limitations for more complex surveys --skips, filtered questions, etc.
Read full review
SurveySparrow
No answers on this topic
Support Rating
Momentive (SurveyMonkey, Inc)
I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.
Read full review
SurveySparrow
The support team is just a call away and also provides email support.
Read full review
Implementation Rating
Momentive (SurveyMonkey, Inc)
Implementation not required.
Read full review
SurveySparrow
No answers on this topic
Alternatives Considered
Momentive (SurveyMonkey, Inc)
SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
Read full review
SurveySparrow
We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.
Read full review
Return on Investment
Momentive (SurveyMonkey, Inc)
  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
Read full review
SurveySparrow
  • Very simple and intuitive interface.
  • Easy to set-up and use - pays off quickly.
Read full review
ScreenShots