What users are saying about
10 Ratings
151 Ratings
10 Ratings
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Score 9.2 out of 100
151 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Survey Format & Appearance

    SurveySparrow

    Feature Set Not Supported
    N/A
    7.1

    Typeform

    71%
    Typeform ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    6.9
    69%
    43 Ratings

    Themes

    N/A
    0 Ratings
    7.3
    73%
    45 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    7.2
    72%
    43 Ratings

    Survey Content

    SurveySparrow

    Feature Set Not Supported
    N/A
    7.4

    Typeform

    74%
    Typeform ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    7.2
    72%
    40 Ratings

    Question design help

    N/A
    0 Ratings
    6.9
    69%
    39 Ratings

    Multiple question types

    N/A
    0 Ratings
    8.0
    80%
    45 Ratings

    Survey Logic

    SurveySparrow

    Feature Set Not Supported
    N/A
    7.4

    Typeform

    74%
    Typeform ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    7.4
    74%
    39 Ratings

    Survey Reporting & Analytics

    SurveySparrow

    Feature Set Not Supported
    N/A
    8.0

    Typeform

    80%
    Typeform ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    7.5
    75%
    43 Ratings

    Data export

    N/A
    0 Ratings
    7.9
    79%
    41 Ratings

    Standard reports

    N/A
    0 Ratings
    8.9
    89%
    38 Ratings

    Custom reports

    N/A
    0 Ratings
    7.9
    79%
    25 Ratings

    Analytics

    N/A
    0 Ratings
    7.6
    76%
    36 Ratings

    Survey Administration & Security

    SurveySparrow

    Feature Set Not Supported
    N/A
    5.9

    Typeform

    59%
    Typeform ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    4.9
    49%
    26 Ratings

    Compliance

    N/A
    0 Ratings
    6.9
    69%
    24 Ratings

    Survey Distribution

    SurveySparrow

    Feature Set Not Supported
    N/A
    7.3

    Typeform

    73%
    Typeform ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    8.7
    87%
    9 Ratings

    Respondent restrictions

    N/A
    0 Ratings
    5.9
    59%
    21 Ratings

    Attribute Ratings

    • SurveySparrow is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    10.0

    SurveySparrow

    100%
    3 Ratings
    6.8

    Typeform

    68%
    45 Ratings

    Likelihood to Renew

    SurveySparrow

    N/A
    0 Ratings
    10.0

    Typeform

    100%
    1 Rating

    Usability

    9.0

    SurveySparrow

    90%
    1 Rating
    7.1

    Typeform

    71%
    9 Ratings

    Support Rating

    9.0

    SurveySparrow

    90%
    1 Rating
    6.9

    Typeform

    69%
    8 Ratings

    Likelihood to Recommend

    SurveySparrow

    Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.
    Read full review

    Typeform

    Typeform is definitely a leader in the online survey space and that's for a reason. Between logic mapping and the ease of use for the end user, it's a solid app. The unfortunate thing, however, is the price tag--particularly considering the protection you receive from bots. Typeform only allows a certain number of responses at certain package levels, ie: the lowest level, you get a very limited number of responses but in order to receive more responses before your survey is locked, you must upgrade. This is what ultimately lead us to cancel with them. When you post a survey on Typeform, that survey is automatically posted publicly on their website--making it widely available to bots. Typeform offers no easy form of protection like a standardized captcha that you can add to the survey in order to filter bots out. Instead, there are several "work arounds" that they advise users to do that have very limited degrees of success. A quick online search shows that Typeform knows this is clearly an issue, yet they have yet to build in a bot-prevention feature. Since their plan prices vary by number of responses, it seems that they have no incentive to limit the amount of bots filling out surveys I believe. Ultimately, we canceled because, although the app is powerful, it just seemed like their business practices were unethical in my opinion.
    Read full review

    Pros

    SurveySparrow

    • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
    • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
    • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
    • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
    • Customer support is very responsive.
    Read full review

    Typeform

    • The calculator tool allows you to use numerical formulas to create logic within your form for specific behavior.
    • Compatible with modern web browsers for both building a form and publishing, allowing it to work and look good on any device.
    • Integration with products like Zapier allow you to use it as part of a larger automation in your company.
    • Visually pleasing designs with use of themes, images and video to match your branding.
    Read full review

    Cons

    SurveySparrow

    • Add custom CSS for Premium plan.
    Read full review

    Typeform

    • The pricing structure is a little steep, especially for the Pro+ plan. It would be nice if they had an a la carte option because there are some features we are paying for that we will never use.
    • When creating forms, sometimes the cursor will inexplicably leave the field you are typing in and leave you with incomplete sentences.
    • Even though we are paying for our use, we still have the Typeform branding on our forms, which I think should be removed once you upgrade from the basic plan.
    Read full review

    Pricing Details

    SurveySparrow

    Starting Price

    $39 quarterly 500 responses per month

    Editions & Modules

    SurveySparrow editions and modules pricing
    EditionModules
    Basic$1171
    Premium$1772
    Business$5973
    Enterprise$2,0974
    CX Premium$1,4975
    CX Basic$5976

    Footnotes

    1. quarterly 500 responses per month
    2. quarterly 2,000 responses per month
    3. quarterly 10,000 responses per month
    4. quarterly 50,000 responses per month
    5. quarterly 10,000 responses per month
    6. quarterly 1,000 responses per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Typeform

    Starting Price

    $3,000 *Per Month

    Editions & Modules

    Typeform editions and modules pricing
    EditionModules
    Essentials30.001
    Professional35.002
    Premium59.003

    Footnotes

    1. *Per Month
    2. *Per Month
    3. *Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    *For annual contract.

    Likelihood to Renew

    SurveySparrow

    No answers on this topic

    Typeform

    We have had such success with Typeform, and it has been able to exceed our expectations for the range of products it offers
    Read full review

    Usability

    SurveySparrow

    User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
    Read full review

    Typeform

    The overall usability of Typeform is extremely easy and self explanatory. It was quick and simple to learn how to create surveys with the templates and how to add and customize the type of answers or questions you ask. It is very easy to pull the data from the survey results, where the data is broken down and has nice graphs.
    Read full review

    Support Rating

    SurveySparrow

    The support team is just a call away and also provides email support.
    Read full review

    Typeform

    Typeform has a great help section that ranges from first steps, making a form, and question types to results and account and profile settings. The tutorials are short and concisely cover what you need to get going within a couple of minutes. I think the community is also a plus, as one can ask questions about more complex outcomes or if one gets stuck with a particularly unique form creation scenario.
    Read full review

    Alternatives Considered

    SurveySparrow

    We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.
    Read full review

    Typeform

    When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS), AskNicely is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to Wufoo which seems so out of date
    Read full review

    Return on Investment

    SurveySparrow

    • Very simple and intuitive interface.
    • Easy to set-up and use - pays off quickly.
    Read full review

    Typeform

    • Typeform has helped guide our Customer Success, Product, and Marketing teams in strategizing how to engage with customers better, and it has also given us a quick and easy way to do so! By collecting feedback and being able to share it across internal teams, we can coordinate our efforts to build our customers a better tool.
    • Typeform has proved to be an elegant solution to one of our earlier vexing problems (previous survey tools that looked annoying, had extremely limited branding options/were not customizable, and didn't integrate well with the rest of our tool set) while not breaking the bank for us - it's a very reasonable price point and does WAY more than the previous tools we were paying just as much for.
    Read full review

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