SurveySparrow vs. Typeform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SurveySparrow
Score 9.9 out of 10
N/A
SurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.
$19
per month 5000 Responses
Typeform
Score 8.4 out of 10
N/A
Typeform is online form and survey software, focused on high-quality visuals and user experience. Users can create surveys, registration forms, tests & quizzes, contests, tutorials, shopping carts, and contact forms, without needing to write code. Typeform offers freemium plan pricing. Their basic plan is free for one user; their Pro plan in $35/month for one user (includes logic jump, respondent notifications, calculator, custom thank you screen, hidden fields, payment fields, and 2GB file…
$30
*Per Month
Pricing
SurveySparrowTypeform
Editions & Modules
Basic
$19
per month 5000 Responses
Essentials
$49
per month 15000 responses
360 Assessments Basic
$59
Per Subject Billed Yearly For upto 100 Subjects
Business
$99
per month 100000 responses
CX Basic
$199
per month 100000 responses
Essentials
$30
*Per Month
Professional
$35
*Per Month
Premium
$59
*Per Month
Offerings
Pricing Offerings
SurveySparrowTypeform
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*For annual contract.
More Pricing Information
Community Pulse
SurveySparrowTypeform
Considered Both Products
SurveySparrow
Chose SurveySparrow
SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Typeform

No answer on this topic

Top Pros
Top Cons
Features
SurveySparrowTypeform
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
SurveySparrow
-
Ratings
Typeform
7.8
44 Ratings
1% above category average
Survey templates00 Ratings7.342 Ratings
Themes00 Ratings8.144 Ratings
Custom logo/branding00 Ratings8.142 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
SurveySparrow
-
Ratings
Typeform
8.4
44 Ratings
2% below category average
Changes to live survey00 Ratings8.039 Ratings
Question design help00 Ratings7.738 Ratings
Multiple question types00 Ratings9.444 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
SurveySparrow
-
Ratings
Typeform
9.2
38 Ratings
11% above category average
Survey logic flexibility00 Ratings9.238 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
SurveySparrow
-
Ratings
Typeform
8.3
43 Ratings
2% above category average
Response tracking00 Ratings8.642 Ratings
Data export00 Ratings8.840 Ratings
Standard reports00 Ratings9.038 Ratings
Custom reports00 Ratings8.025 Ratings
Analytics00 Ratings7.036 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
SurveySparrow
-
Ratings
Typeform
3.1
29 Ratings
92% below category average
Access controls00 Ratings1.226 Ratings
Compliance00 Ratings5.023 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
SurveySparrow
-
Ratings
Typeform
4.9
22 Ratings
49% below category average
Vendor-offered crowdsourcing00 Ratings8.79 Ratings
Respondent restrictions00 Ratings1.221 Ratings
Best Alternatives
SurveySparrowTypeform
Small Businesses
Jotform
Jotform
Score 8.8 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.8 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 7.9 out of 10
DocuWare
DocuWare
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SurveySparrowTypeform
Likelihood to Recommend
10.0
(3 ratings)
4.6
(44 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
9.0
(1 ratings)
6.6
(8 ratings)
Support Rating
9.0
(1 ratings)
5.8
(7 ratings)
User Testimonials
SurveySparrowTypeform
Likelihood to Recommend
SurveySparrow
Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.
Read full review
Typeform
Typeform is definitely a leader in the online survey space and that's for a reason. Between logic mapping and the ease of use for the end user, it's a solid app. The unfortunate thing, however, is the price tag--particularly considering the protection you receive from bots. Typeform only allows a certain number of responses at certain package levels, ie: the lowest level, you get a very limited number of responses but in order to receive more responses before your survey is locked, you must upgrade. This is what ultimately lead us to cancel with them. When you post a survey on Typeform, that survey is automatically posted publicly on their website--making it widely available to bots. Typeform offers no easy form of protection like a standardized captcha that you can add to the survey in order to filter bots out. Instead, there are several "work arounds" that they advise users to do that have very limited degrees of success. A quick online search shows that Typeform knows this is clearly an issue, yet they have yet to build in a bot-prevention feature. Since their plan prices vary by number of responses, it seems that they have no incentive to limit the amount of bots filling out surveys I believe. Ultimately, we canceled because, although the app is powerful, it just seemed like their business practices were unethical in my opinion.
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Pros
SurveySparrow
  • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
  • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
  • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
  • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
  • Customer support is very responsive.
Read full review
Typeform
  • The calculator tool allows you to use numerical formulas to create logic within your form for specific behavior.
  • Compatible with modern web browsers for both building a form and publishing, allowing it to work and look good on any device.
  • Integration with products like Zapier allow you to use it as part of a larger automation in your company.
  • Visually pleasing designs with use of themes, images and video to match your branding.
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Cons
SurveySparrow
  • Add custom CSS for Premium plan.
Read full review
Typeform
  • The pricing structure is a little steep, especially for the Pro+ plan. It would be nice if they had an a la carte option because there are some features we are paying for that we will never use.
  • When creating forms, sometimes the cursor will inexplicably leave the field you are typing in and leave you with incomplete sentences.
  • Even though we are paying for our use, we still have the Typeform branding on our forms, which I think should be removed once you upgrade from the basic plan.
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Likelihood to Renew
SurveySparrow
No answers on this topic
Typeform
We have had such success with Typeform, and it has been able to exceed our expectations for the range of products it offers
Read full review
Usability
SurveySparrow
User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
Read full review
Typeform
The overall usability of Typeform is extremely easy and self explanatory. It was quick and simple to learn how to create surveys with the templates and how to add and customize the type of answers or questions you ask. It is very easy to pull the data from the survey results, where the data is broken down and has nice graphs.
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Support Rating
SurveySparrow
The support team is just a call away and also provides email support.
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Typeform
Typeform has a great help section that ranges from first steps, making a form, and question types to results and account and profile settings. The tutorials are short and concisely cover what you need to get going within a couple of minutes. I think the community is also a plus, as one can ask questions about more complex outcomes or if one gets stuck with a particularly unique form creation scenario.
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Alternatives Considered
SurveySparrow
We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.
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Typeform
When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS), AskNicely is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to Wufoo which seems so out of date
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Return on Investment
SurveySparrow
  • Very simple and intuitive interface.
  • Easy to set-up and use - pays off quickly.
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Typeform
  • Typeform has helped guide our Customer Success, Product, and Marketing teams in strategizing how to engage with customers better, and it has also given us a quick and easy way to do so! By collecting feedback and being able to share it across internal teams, we can coordinate our efforts to build our customers a better tool.
  • Typeform has proved to be an elegant solution to one of our earlier vexing problems (previous survey tools that looked annoying, had extremely limited branding options/were not customizable, and didn't integrate well with the rest of our tool set) while not breaking the bank for us - it's a very reasonable price point and does WAY more than the previous tools we were paying just as much for.
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ScreenShots