What users are saying about
4 Ratings
126 Ratings
4 Ratings
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Score 8.3 out of 100
126 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

SurveySparrow

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.
Gary Shouldis | TrustRadius Reviewer

Typeform

I believe that Typeform is the best solution on the market for custom web forms, surveys, and more. The opportunities are really endless when you think about how forms can be used in a company - lead generation, user engagement surveys, training quiz, idea generation, etc. The information you collect can then be manipulated or sent to another service to automate processes within the organization
Jamie Drahos | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveySparrow
8.1
Typeform
7.5
Survey templates
SurveySparrow
8.5
Typeform
7.7
Themes
SurveySparrow
8.5
Typeform
7.6
Custom logo/branding
SurveySparrow
7.5
Typeform
7.3

Survey Content

SurveySparrow
9.9
Typeform
8.1
Changes to live survey
SurveySparrow
10.0
Typeform
8.4
Question design help
SurveySparrow
10.0
Typeform
7.4
Multiple question types
SurveySparrow
9.7
Typeform
8.4

Survey Logic

SurveySparrow
10.0
Typeform
7.7
Survey logic flexibility
SurveySparrow
10.0
Typeform
7.7

Survey Reporting & Analytics

SurveySparrow
9.4
Typeform
8.0
Response tracking
SurveySparrow
10.0
Typeform
7.9
Data export
SurveySparrow
9.2
Typeform
8.1
Standard reports
SurveySparrow
9.7
Typeform
8.6
Custom reports
SurveySparrow
8.7
Typeform
7.7
Analytics
SurveySparrow
9.2
Typeform
7.8

Survey Administration & Security

SurveySparrow
10.0
Typeform
7.7
Access controls
SurveySparrow
10.0
Typeform
7.8
Compliance
SurveySparrow
10.0
Typeform
7.7

Survey Distribution

SurveySparrow
10.0
Typeform
8.6
Vendor-offered crowdsourcing
SurveySparrow
10.0
Typeform
8.6
Respondent restrictions
SurveySparrow
10.0
Typeform
8.7

Pros

SurveySparrow

  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.
Vitali Kosyrau | TrustRadius Reviewer

Typeform

  • Creating a form is really easy, no knowledge of coding is needed.
  • I like how you can navigate almost their entire website using only your keyboard. I think it shows new users that the forms you create can be navigated just as easily.
  • The ability to create a custom Thank You screen is great too. It allows your users to feel like this form was created specifically for them by you, not just generated online.
Dave Becker | TrustRadius Reviewer

Cons

SurveySparrow

  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.
Gary Shouldis | TrustRadius Reviewer

Typeform

  • I would love to see improved integrations of Typeform with the other tools that we use. While Typeform's in-app chat integration with Intercom is great, it doesn't cover ALL of our use cases with issuing surveys, and we'd really like to see support for email surveys that are easy and quick for recipients to submit without additional hassle.
  • We will always welcome additional insights/analytics provided with the feedback results that come in for our Typeforms. The more presentable they are, the more we can use them for internal and external use. Typeform just recently added a 'Stories' beta that caters to this so we're excited to see what more they'll be doing with it.
  • While most of our team is pretty tech savvy and very independently figures out new technology, starting out with creating a first Typeform survey may be more challenging with other less technological teams, as their creator is very conservative with real estate and uses icons instead of titles for links (though you can mouse over the menu to see the title of an item).
Bethany Chan | TrustRadius Reviewer

Likelihood to Renew

SurveySparrow

No score
No answers yet
No answers on this topic

Typeform

Typeform 10.0
Based on 1 answer
We have had such success with Typeform, and it has been able to exceed our expectations for the range of products it offers
Anonymous | TrustRadius Reviewer

Usability

SurveySparrow

No score
No answers yet
No answers on this topic

Typeform

Typeform 7.5
Based on 7 answers
The overall usability of Typeform is extremely easy and self explanatory. It was quick and simple to learn how to create surveys with the templates and how to add and customize the type of answers or questions you ask. It is very easy to pull the data from the survey results, where the data is broken down and has nice graphs.
Anonymous | TrustRadius Reviewer

Support Rating

SurveySparrow

No score
No answers yet
No answers on this topic

Typeform

Typeform 7.6
Based on 6 answers
Typeform has a great help section that ranges from first steps, making a form, and question types to results and account and profile settings. The tutorials are short and concisely cover what you need to get going within a couple of minutes. I think the community is also a plus, as one can ask questions about more complex outcomes or if one gets stuck with a particularly unique form creation scenario.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SurveySparrow

SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Vitali Kosyrau | TrustRadius Reviewer

Typeform

When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS), AskNicely is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to Wufoo which seems so out of date
Anonymous | TrustRadius Reviewer

Return on Investment

SurveySparrow

  • With a few short surveys, we were able to introduce improvements that greatly increased ROI.
  • With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
  • Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.
Gary Shouldis | TrustRadius Reviewer

Typeform

  • Typeform is relatively cheap. This helps keeps cost down and ensure a positive ROI.
  • The ability to accept online payment and set up an online store is phenomenal. In theory, you don't even need a website any more for an online store. Just a domain forwarded to your Typeform.
Sean Pomory | TrustRadius Reviewer

Pricing Details

SurveySparrow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveySparrow Editions & Modules

Additional Pricing Details

Typeform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Typeform Editions & Modules

Edition
Essentials30.001
Professional35.001
Premium59.001
  1. *Per Month
Additional Pricing Details
*For annual contract.

Rating Summary

Likelihood to Recommend

SurveySparrow
9.7
Typeform
8.1

Likelihood to Renew

SurveySparrow
Typeform
10.0

Usability

SurveySparrow
Typeform
7.5

Support Rating

SurveySparrow
Typeform
7.6

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