What users are saying about
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Top Rated
1515 Ratings
62 Ratings

TeamViewer

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Top Rated
1515 Ratings
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Score 8.4 out of 100
62 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

TeamViewer

Teamviewer is best suited for any team who can afford their commercial licensing costs and have a good enough bandwidth to support its connection for a seamless work experience. It could be a bit pocket heavy for small team sizes where budget is stringent and if budget is a problem, then one should look at other cheaper options
Rahul Dhangar | TrustRadius Reviewer

VMware Fusion

VMWare Fusion is perfectly suited for an application developer because it allows the dev to create cross-platform applications across the entire spectrum of operating systems without changing devices. An example of where it is less appropriate would be an environment where users are not required or have no need, to use multiple operating systems.
Michael Timms | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

TeamViewer
8.5
VMware Fusion
7.4
Screen sharing
TeamViewer
9.2
VMware Fusion
7.9
File transfer
TeamViewer
8.7
VMware Fusion
8.2
Instant message
TeamViewer
8.4
VMware Fusion
Secure remote access with Smart Card authentication
TeamViewer
8.4
VMware Fusion
5.3
Access to sleeping/powered-off computers
TeamViewer
8.0
VMware Fusion
7.7
Over-the-Internet remote session
TeamViewer
9.1
VMware Fusion
5.2
Initiate remote control from mobile
TeamViewer
8.4
VMware Fusion
4.1
Remote management of servers & workstations
TeamViewer
9.0
VMware Fusion
9.0
Remote Active Directory® management
TeamViewer
8.6
VMware Fusion
7.2
Centralized management dashboard
TeamViewer
8.1
VMware Fusion
8.5
Session record
TeamViewer
8.5
VMware Fusion
5.0
Annotations
TeamViewer
8.3
VMware Fusion
9.5
Monitoring and Alerts
TeamViewer
8.1
VMware Fusion
8.8
Multi-platform remote control
TeamViewer
8.8
VMware Fusion
10.0

Pros

TeamViewer

  • Sharing a screen via TeamViewer is generally very responsive, even if the internet connection (on either the client or host side) isn't great. TeamViewer seems to use an adaptive compression algorithm, that will sacrifice some screen clarity for a more responsive and pleasurable experience.
  • TeamViewer includes a built-in file sharing mechanism that allows for the easy and secure transfer of files from host to client (or vice versa).
  • During the initial install of TeamViewer, you can set it up to "run-only." As in, it will not actually install itself on the computer but will allow for a one-time use remote session. This is ideal for a quick tech support session where the client doesn't want to, or can't, fully install TeamViewer.
  • TeamViewer is a very secure platform, providing multiple layers of security. First, the only way to connect to a client is by knowing the client's machine id - a 9 or 10 digit randomly generated number created on install. In addition, for one-time connection, a randomly generated pin is created on each use. This pin can be set as a simple 4 digit pin, up to a 10 digit strong password including uppercase, lowercase, number and non-alphanumeric characters. In addition, TeamViewer is initially set NOT to open upon login - meaning the computer is not accessible until TeamViewer is manually opened on the client computer.
  • TeamViewer can be used as both an on-demand screen sharing platform - wherein a client only opens TeamViewer when someone needs to get on remotely, and promptly closes it afterward - as well as an always-on screen sharing system. TeamViewer can be set to open automatically at login, and run in the background. A "personal password" can then be created for unattended access - this password can be as strong or as weak as you choose. One the password is set, you can connect to your computer remotely via TeamViewer at any time by knowing the machine ID and the personal password.
  • Initial setup of TeamViewer is a fairly simple procedure, especially useful when talking a client on how to install it over the phone.
  • While screen sharing is TeamViewer's bread and butter, it also includes a plethora of other features including file sharing as well as both video and audio sharing (great for remote tech support).
  • With a TeamViewer account, multiple computers can be logged in via the account and easily accessible within an instance of TeamViewer.
  • TeamViewer is truly cross-platform, with version for Mac, Windows and Linux, as well as for mobile OSs such as iOS and Android.
  • A personal license is free.
Aaron Pinsker | TrustRadius Reviewer

VMware Fusion

  • Getting around the settings of VMware Fusion is very intuitive, I've never had trouble finding or tweaking a setting (hard disk increase for example).
  • Creating and restoring Snapshots is very easy and useful.
  • Installing and pulling in a previously created VM is very simple.
Fatima T | TrustRadius Reviewer

Cons

TeamViewer

  • - A difficulty that we have experienced in the company and that has been detected with each stumble that has been had, is the fact that the different versions are not compatible with each other, so if some user accidentally updates his version (very normal fact ), compatibility problems are generated that have caused our support department to have to communicate with each user who is under that condition to ask him to delete the new version, and then reinstall the correct version.
  • Although it really does not have to be a limitation, the software does not have the functionality to work through proxy servers, which could become a limiting factor of some relevance for those who want to take care of "their presence" when working in an open network.
Rafael Becemberg | TrustRadius Reviewer

VMware Fusion

  • With OSX - 10.14.1 and the latest version of Fusion - 11.0.2 the user interface has taken a step back IMHO.
  • I would like to see price decrease.
  • Better remote host connection capabilities - remote server connections are available but connections are spotty.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Likelihood to Renew

TeamViewer

TeamViewer 9.1
Based on 40 answers
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
Justin Kuhlman | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 2 answers
For Apple workstations VMware Fusion is the virtualization software to use. No other application (free or paid) can do what Fusion can. The features and constant updates make Fusion an application that cant be beat.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Usability

TeamViewer

TeamViewer 9.4
Based on 17 answers
TeamViewer is a system that is very easy to understand and grasp the concept of which is a very nice thing because users that don't have much technology and computer background can use the system easily. While being easy to understand for the average user, it doesn't lose the functionality and features that IT people love to see with software that makes it easier for us to do our jobs.
Jordan Paquette | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 2 answers
As I have said 3-4 times in this review, VMware fusion is the best application for system vitalization on Apple Workstations. I have tried all the others and you get what you pay for in the cases of free applications. Even when tested against paid options, Fusion is the best for me and my team.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Reliability and Availability

TeamViewer

TeamViewer 8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Performance

TeamViewer

TeamViewer 9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Support Rating

TeamViewer

TeamViewer 8.5
Based on 26 answers
As I said earlier, TeamViewer is safe, has a lightweight, beautiful, and easy-to-use graphical user interface for all our employees. Remote access is easy to do and always solves any open problem in so-called technicians. A grade of 10 is for all of that. It is a tool that we recommend for anyone who wants to use something reliable and functional.
João Mauricio | TrustRadius Reviewer

VMware Fusion

VMware Fusion 9.8
Based on 6 answers
I have never contacted VMware, but there is a lot of support online on message boards, forums, StackOverflow, YouTube tutorial videos, and the like. VMware has been around nine years longer than its leading competitor, VirtualBox, although both seem to have a good presence of online user communities who can help solve issues that come up.
Jonah Dempcy | TrustRadius Reviewer

Online Training

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Implementation Rating

TeamViewer

TeamViewer 9.9
Based on 6 answers
Well I don't have any key insights regarding implementation of TeamViewer.
Ratulsnigdha Saha | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 1 answer
This is a workstation application and no install insights are needed.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Alternatives Considered

TeamViewer

TeamViewer was the best option for remote control and with the ability for participants to point on the screen during presentations. It was the fastest/smoothest experience for remote control, and allowed logging into the computer before logging in after a reboot. It was also the only one with a concurrent user licensing model, which was a huge selling point.
Kristopher Kauth | TrustRadius Reviewer

VMware Fusion

I've heard of other/competitive software but frankly once I tried VMware, I never looked back. There is absolutely nothing that I need that this product does not deliver. It's fast, effective and seems to be extremely durable and reliable. My only concern (and minor) might have to do with memory resources, but frankly it has not been an issue yet.
Anonymous | TrustRadius Reviewer

Scalability

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Return on Investment

TeamViewer

  • TeamViewer has saved my company a great deal of time, my team members and I are able to deploy our solutions to our overseas customers without having to travel there.
  • TeamViewer has also saved my company good amount of finances, other PC sharing software are mostly premium and require payment to take advantage of all the features, TeamViewer is free yet has excellent service delivery.
  • TeamViewer has generally improved our organization's relationship with our clients.
Majute shivugu | TrustRadius Reviewer

VMware Fusion

  • Being less expensive than the competition, it has enabled us to deploy more computers for our students
  • It has reduced the effort to manage and update that our IT staff have to exert to keep the systems up-to-date
  • It has provided our students with a great learning environment that is flexible and allows for fine control of resource utilization
Stefan Semo | TrustRadius Reviewer

Pricing Details

TeamViewer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

VMware Fusion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

TeamViewer
8.8
VMware Fusion
8.9

Likelihood to Renew

TeamViewer
9.1
VMware Fusion
10.0

Usability

TeamViewer
9.4
VMware Fusion
10.0

Reliability and Availability

TeamViewer
8.0
VMware Fusion

Performance

TeamViewer
9.0
VMware Fusion

Support Rating

TeamViewer
8.5
VMware Fusion
9.8

In-Person Training

TeamViewer
5.0
VMware Fusion

Online Training

TeamViewer
8.9
VMware Fusion

Implementation Rating

TeamViewer
9.9
VMware Fusion
10.0

Scalability

TeamViewer
10.0
VMware Fusion

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