What users are saying about
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Top Rated
1879 Ratings
67 Ratings

TeamViewer

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Top Rated
1879 Ratings
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Score 8.4 out of 100
67 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

TeamViewer

Well suited for a company with a large geographic footprint. It allows users to get remote support without the cost of travel time. Has some trust that we cannot just take over their computer at any time without their permission.Great as a majority of the users are contractors, and provide their own tech, they can install it on their machine from the public site and it will work with our business accounts.
Ryan Scherding | TrustRadius Reviewer

VMware Fusion

VMWare Fusion is perfectly suited for an application developer because it allows the dev to create cross-platform applications across the entire spectrum of operating systems without changing devices. An example of where it is less appropriate would be an environment where users are not required or have no need, to use multiple operating systems.
Michael Timms | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

TeamViewer
8.3
VMware Fusion
7.8
Screen sharing
TeamViewer
9.1
VMware Fusion
9.1
File transfer
TeamViewer
8.4
VMware Fusion
8.7
Instant message
TeamViewer
7.9
VMware Fusion
Secure remote access with Smart Card authentication
TeamViewer
8.3
VMware Fusion
5.9
Access to sleeping/powered-off computers
TeamViewer
7.5
VMware Fusion
9.1
Over-the-Internet remote session
TeamViewer
8.9
VMware Fusion
5.0
Initiate remote control from mobile
TeamViewer
8.3
VMware Fusion
3.1
Remote management of servers & workstations
TeamViewer
8.6
VMware Fusion
9.0
Remote Active Directory® management
TeamViewer
8.4
VMware Fusion
7.1
Centralized management dashboard
TeamViewer
8.1
VMware Fusion
9.5
Session record
TeamViewer
8.3
VMware Fusion
5.0
Annotations
TeamViewer
8.3
VMware Fusion
9.5
Monitoring and Alerts
TeamViewer
8.0
VMware Fusion
9.9
Multi-platform remote control
TeamViewer
8.6
VMware Fusion
10.0

Pros

TeamViewer

  • Whiteboard feature is super effective when we have to explain a problem or illustrate something to the user (both internal and external).
  • Ability to safely and securely connect with the customer system is a big plus. Since the product has been in existence for a really long time, this makes it easier for us to have customers use them without us having to convince them much
  • One great feature is the ability to drag and drop the files from one computer to another while helping someone solve a problem where we need one particular file, you don’t need to waste the time downloading it to his machine or emailing it over. If you have the file, you can copy it over with few clicks.
Ramprasad Rangachary, PMP® | TrustRadius Reviewer

VMware Fusion

  • Getting around the settings of VMware Fusion is very intuitive, I've never had trouble finding or tweaking a setting (hard disk increase for example).
  • Creating and restoring Snapshots is very easy and useful.
  • Installing and pulling in a previously created VM is very simple.
Fatima T | TrustRadius Reviewer

Cons

TeamViewer

  • The software lacks many tools to control the versions of documents you work with during each session, either to review them in case you have lost some information in a past version and need to recover it, or to review changes to create comparisons between one version and another one.
  • The service does not handle contacts either, so you generally have to communicate with them from another platform even though it is in TeamViewer where the maintenance will take place and you have to waste more time even if you are urgent to start the work session.
  • TeamViewer does not have a calendar tool that allows you to make notes about the dates on which maintenance will be performed, or at least to record the dates so as not to cause confusion or organizational errors once the dates are approaching and you have forgotten these dates.
Richard Delgado | TrustRadius Reviewer

VMware Fusion

  • With OSX - 10.14.1 and the latest version of Fusion - 11.0.2 the user interface has taken a step back IMHO.
  • I would like to see price decrease.
  • Better remote host connection capabilities - remote server connections are available but connections are spotty.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Likelihood to Renew

TeamViewer

TeamViewer 9.5
Based on 52 answers
The CEO loves teamviewer and prefers it to logmein so I am sure he will request to renew it when it comes up for renewal. It has proven its worth to the CEO so he will be a lifetime fan of Teamviewer and will always want to keep his subscription active
Andrew Shannon | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 2 answers
For Apple workstations VMware Fusion is the virtualization software to use. No other application (free or paid) can do what Fusion can. The features and constant updates make Fusion an application that cant be beat.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Usability

TeamViewer

TeamViewer 8.9
Based on 31 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 2 answers
As I have said 3-4 times in this review, VMware fusion is the best application for system vitalization on Apple Workstations. I have tried all the others and you get what you pay for in the cases of free applications. Even when tested against paid options, Fusion is the best for me and my team.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Reliability and Availability

TeamViewer

TeamViewer 9.0
Based on 5 answers
Always available if setup correctly.
Jackie Ramos | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Performance

TeamViewer

TeamViewer 9.0
Based on 5 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Support Rating

TeamViewer

TeamViewer 7.6
Based on 66 answers
The support from the Teamviewer team has always been top notch. Any support ticket that we have submitted has been handled very quickly and with the best possible resolution. We find in most cases, contacting for a support ticket is not even necessary, as the knowledge base is more than adequate.
Clint Freeman | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 7 answers
I have never contacted VMware, but there is a lot of support online on message boards, forums, StackOverflow, YouTube tutorial videos, and the like. VMware has been around nine years longer than its leading competitor, VirtualBox, although both seem to have a good presence of online user communities who can help solve issues that come up.
Jonah Dempcy | TrustRadius Reviewer

Online Training

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Implementation Rating

TeamViewer

TeamViewer 10.0
Based on 13 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 1 answer
This is a workstation application and no install insights are needed.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Alternatives Considered

TeamViewer

We directly choose TeamViewer after looking at the pros and cons of other similar software and TeamViewer won hands down. Primarily because it is an out-of-the-box solution that does not require complicated or confusing configuration - as we do not have a company IT team. It is also easy to understand and use, even for novice users, which many of us are. Finally, its great advantage is that it is free for non-commercial use.
Julie Hart-Thompson | TrustRadius Reviewer

VMware Fusion

I've heard of other/competitive software but frankly once I tried VMware, I never looked back. There is absolutely nothing that I need that this product does not deliver. It's fast, effective and seems to be extremely durable and reliable. My only concern (and minor) might have to do with memory resources, but frankly it has not been an issue yet.
Anonymous | TrustRadius Reviewer

Scalability

TeamViewer

TeamViewer 9.0
Based on 3 answers
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Jackie Ramos | TrustRadius Reviewer

VMware Fusion

No score
No answers yet
No answers on this topic

Return on Investment

TeamViewer

  • Given that I use TeamViewer all day, every day, the ROI is hard to calculate--but the price is incredibly reasonable for what it does. In my opinion, it paid for itself in a week.
  • The business objective behind my use of TeamViewer is simple: the ability to handle all of my day-to-day tasks as if I were sitting at my desk when I am not.
Anonymous | TrustRadius Reviewer

VMware Fusion

  • Being less expensive than the competition, it has enabled us to deploy more computers for our students
  • It has reduced the effort to manage and update that our IT staff have to exert to keep the systems up-to-date
  • It has provided our students with a great learning environment that is flexible and allows for fine control of resource utilization
Stefan Semo | TrustRadius Reviewer

Pricing Details

TeamViewer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

TeamViewer Editions & Modules

Edition
Business$50.901
Premium$102.902
Corporate$206.903
Remote Access$24.904
  1. 1 user, up to 200 managed devices
  2. 50 users, up to 300 managed devices
  3. 200 users, up to 500 managed devices
  4. 1 user, 3 computers
Additional Pricing Details

VMware Fusion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

VMware Fusion Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

TeamViewer
8.3
VMware Fusion
9.9

Likelihood to Renew

TeamViewer
9.5
VMware Fusion
10.0

Usability

TeamViewer
8.9
VMware Fusion
10.0

Reliability and Availability

TeamViewer
9.0
VMware Fusion

Performance

TeamViewer
9.0
VMware Fusion

Support Rating

TeamViewer
7.6
VMware Fusion
10.0

In-Person Training

TeamViewer
5.0
VMware Fusion

Online Training

TeamViewer
8.9
VMware Fusion

Implementation Rating

TeamViewer
10.0
VMware Fusion
10.0

Scalability

TeamViewer
9.0
VMware Fusion

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