Twilio vs. Zoom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant | |
Zoom | N/A | Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard. | $5 per month per license |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | — | ||||||||||||||
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Highlights |
Research Team Insight Published Twilio WebRTC is a cloud-based communications-as-a-service solution that allows users to embed real-time communications via voice, video, or other data into web applications using a JavaScript library. Zoom is a unified communications platform best known for its video conferencing solution. However, it also offers business phone, webinar, and conference room solutions. A key difference between these two products is that Twilio WebRTC is an API that can be used to build communication capabilities into other web applications, while Zoom is a software subscription that has built-in communication capabilities. In this sense, Zoom is ready to use out-of-the-box whereas Twilio WebRTC is ideal for end-users like developers that want to embed voice or video communication capabilities into other applications. FeaturesEven though both products allow organizations to utilize online voice and video communications, they have different use cases and sets of features. Twilio WebRTC enables businesses to add online communication capabilities to other web-based applications. Users can set up communication functionality that allows them to make voice and video calls to other web-based applications, mobile client endpoints, SIP endpoints, or a PSTN phone. Call recording, video conferencing, and other specific call control features can also be set up. Zoom is a cloud-based video communication platform that allows users to make audio and video calls directly from the Zoom interface. Zoom also includes a webinar solution, conference room software, meeting recordings and transcripts, and mobile applications. Users have access to collaboration features like screen sharing, team chat, calendar integrations, and breakout rooms while using Zoom. LimitationsBoth products have a few limitations to be aware of. For example, Twilio WebRTC is well suited for developers looking for a tool that can help them build online communication functionality into other browser-based applications. However, if you are looking for a platform that allows you to start making video and audio calls right away, Twilio WebRTC is not the right product to purchase. On the other hand, Zoom is a great option for individual users or organizations looking for an easy to use video conferencing platform they can start using right away. But Zoom doesn’t allow users to embed real-time communication capabilities into other applications, like a cloud-based CRM. PricingThese products have slightly different pricing structures. Because Twilio WebRTC is an API that allows users to build their own business phone or video conferencing solution, there’s no cost directly attached to the API. However, calls made from one web-application to another cost $0.004 per minute. This is important to keep in mind if your business will need to make a large number of audio or video calls per day. Zoom, on the other hand, has a forever free version that provides users with basic audio and video conferencing capabilities. For example, Zoom’s free plan limits meetings of three or more participants to 40 minutes. For access to more advanced features, Zoom has three different plan options that allow an increasing number of meeting participants. The Pro plan costs $14.99 per meeting host per month and the Enterprise plan costs $19.99 per meeting host per month. |
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Performance & Compatibility of Online Events Software |
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Online Events Collaboration |
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Cloud PBX |
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Call Management |
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Mobile apps |
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Unified Communications Platform and Collaboration |
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Twilio | Zoom | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Nextiva Business Phone Service Score 9.1 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Nextiva Business Phone Service Score 9.1 out of 10 |
Enterprises | Conversica Score 9.4 out of 10 | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Twilio | Zoom | |
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Likelihood to Recommend | 6.4 (68 ratings) | 7.0 (727 ratings) |
Likelihood to Renew | 8.1 (5 ratings) | 4.3 (16 ratings) |
Usability | 9.5 (10 ratings) | 7.0 (39 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | 6.5 (14 ratings) | 10.0 (1 ratings) |
Support Rating | 5.7 (16 ratings) | 4.7 (39 ratings) |
Implementation Rating | 9.5 (2 ratings) | 9.6 (7 ratings) |
Configurability | - (0 ratings) | 7.0 (1 ratings) |
Contract Terms and Pricing Model | 10.0 (1 ratings) | 7.9 (13 ratings) |
Ease of integration | - (0 ratings) | 10.0 (1 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | 10.0 (1 ratings) | 9.2 (8 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
Twilio | Zoom | |
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Likelihood to Recommend | Twilio | Zoom |
Pros | Twilio | Zoom |
Cons | Twilio | Zoom |
Likelihood to Renew | Twilio | Zoom |
Usability | Twilio | Zoom |
Reliability and Availability | Twilio No answers on this topic | Zoom |
Performance | Twilio | Zoom |
Support Rating | Twilio | Zoom |
Implementation Rating | Twilio | Zoom |
Alternatives Considered | Twilio | Zoom |
Contract Terms and Pricing Model | Twilio | Zoom |
Scalability | Twilio No answers on this topic | Zoom |
Professional Services | Twilio No answers on this topic | Zoom |
Return on Investment | Twilio | Zoom |
ScreenShots | Twilio Screenshots |