What users are saying about
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100 Ratings
37 Ratings

UserTesting

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100 Ratings
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Score 8.9 out of 100
37 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

UserTesting

UserTesting is well suited for companies who need to get customer verbatims for their company (either through written or verbal responses) who also need assistance in getting a wide panel of users. UserTesting is not only the industry standard for interviewing users but it's panel of users is so great that most likely, any kind of company will be able to screen UserTesting's userbase to find the right customers they need to interview.
Anonymous | TrustRadius Reviewer

UserZoom

UserZoom is well suited for usability testing, I found specifically around test websites and marketing materials. I was able to invite others to participate and watch as well as screen share so that it was an interactive session. Other tools I have used have been a little better with the video output and transcripts of each session so that we could capture notes quickly, but overall it was a good tool to use to test.
Anonymous | TrustRadius Reviewer

Pros

UserTesting

  • Flexibility- you can do so much with the tool - it's really is up to you.
  • Support - between the commUnity, UserTesting University, and their support team, I feel very supported in my testing and never feel "lost."
  • Collaboration - it's easy to help my colleagues build out their tests.
Anonymous | TrustRadius Reviewer

UserZoom

  • Quantitative testing can be done on the cheap compared to other quant tools or vendors... once you buy the license, you only pay for additional recruiting and you are managing the project, so there isn't the high cost of having other vendors doing the project management or running a survey etc.
  • Farily robust means of tracking and recording data. I also relied heavily on the excel spreadsheet of all the raw data, which you can have UZ customize for you to get what you need.
  • Great support system from the UserZoom team - they have researchers who can help with coding and also provide research support for a very good price.
  • Also they have tree testing, card sorting, survey capabilities (in addition to usability testing)... and mobile testing. and they seem to be continously be developing the tool to support additional methods.
Anonymous | TrustRadius Reviewer

Cons

UserTesting

  • Wish there was a way to add different audiences after a test has launched
  • Wished there was a way to add folders or organizations to the tests
  • More controls as to what participants are chosen. For example, I'd like a wide range of participants between ages 18 and 65 and not get 3 18-year-olds in a row.
Anonymous | TrustRadius Reviewer

UserZoom

  • Though detailed, instructions can be a touch confusing.
  • Can be hard to use and not the most intuitive for a complete beginner
  • Interface a bit dated
Craige Hardel | TrustRadius Reviewer

Likelihood to Renew

UserTesting

UserTesting 10.0
Based on 3 answers
UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.
Anonymous | TrustRadius Reviewer

UserZoom

UserZoom 10.0
Based on 1 answer
I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year
Anonymous | TrustRadius Reviewer

Usability

UserTesting

UserTesting 8.9
Based on 42 answers
  1. For a tool that is used for usability, I feel there can be some improvements!
  2. New features are often hard to find and functionalities that I do use everyday seem to have a learning curve, such as finding a video clip. I really want to be able to filter and be able to find these more easily.
  3. Search needs to be improved. I used to be able to search all text entered in the summary field and this is no longer available.
  4. Better reporting! Needs to format the Excel downloads and/or provide summary information in the tool.
  5. Needs to allow me to copy questions between study types--similar to Qualtrics, where I can copy anything from any study or block.
Linda Borghesani | TrustRadius Reviewer

UserZoom

UserZoom 7.5
Based on 2 answers
Overall, it was fairly easy to use. Especially if you are familiar with this type of product. We were able to use it for testing pretty much right after we got it (same day) and didn't have many issues figuring out how to invite, test, and share which was great.
Anonymous | TrustRadius Reviewer

Support Rating

UserTesting

UserTesting 8.4
Based on 52 answers
This is the best tool for doing moderated and unmoderated user tests. It's easy to use. It's intuitive. The support team is incredibly helpful. It's much more affordable than the competitors' platform and they are always adding new features. I can't say enough good things about UserTesting.
Sara Lerner | TrustRadius Reviewer

UserZoom

UserZoom 8.0
Based on 3 answers
From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.
Joshua Melder | TrustRadius Reviewer

Implementation Rating

UserTesting

UserTesting 10.0
Based on 2 answers
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
Anonymous | TrustRadius Reviewer

UserZoom

No score
No answers yet
No answers on this topic

Alternatives Considered

UserTesting

All the tools we had evaluated before purchasing had similar features but the one thing that set UserTesting apart from the rest was the size and reach of their user base. We needed to reach global audiences and at the time of our choice, only UserTesting was able to reach a large size of audiences in non-English speaking countries. That, specifically, was the reasoning behind our choice.
Berk Sarper Senol | TrustRadius Reviewer

UserZoom

Most comparative products that we've used/seen are in-house developed tools, data scientist-based research with a few other tools used in the process such as Validately. UserZoom is a nearly perfect tool as results are real-time, authentic and can capture real-experience results at scale. The increase in pricing came when so few purpose-built alternatives followed suit.
Jackie Bassett | TrustRadius Reviewer

Return on Investment

UserTesting

  • Better user experience. We've used UserTesting to iterate through numerous designs before finding a solution that works well for users. This has saved us from countless failed product launches.
  • Faster time to market. We can build lightweight prototypes using Sketch and InVision, and test them without writing any code. That means we can move much faster overall.
Anonymous | TrustRadius Reviewer

UserZoom

  • Validate suspected usability issues by having users validate our hypotheses
  • Provide a starting point to build a usability testing department, part of the UX department
Andres Podesta | TrustRadius Reviewer

Pricing Details

UserTesting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UserZoom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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