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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Vimeo

    Score8.9 out of 10
    N/AVimeo is a video experience platform. They enable anyone to create high-quality video experiences to connect and bring ideas to life. They proudly serve their growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world's largest companies.

    $9

    per month

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    VimeoZoho Assist
    Editions & Modules
    Starter
    $9
    per month
    Standard
    $25
    per month
    Advanced
    $65
    per month
    Enterprise
    Contact sales
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    VimeoZoho Assist
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    VimeoZoho Assist
    Video Marketing
    Comparison of Video Marketing features of Vimeo and Zoho Assist
    Feature
    Vimeo
    5.3
    39 Ratings
    36% below category average
    Zoho Assist
    -
    Ratings
    Lead generation6.022 Ratings00 Ratings
    Video personalization6.635 Ratings00 Ratings
    eCommerce3.013 Ratings00 Ratings
    Support for advertisements2.914 Ratings00 Ratings
    Video SEO6.629 Ratings00 Ratings
    Integration to Marketing Automation7.022 Ratings00 Ratings
    Video Platform Integrations
    Comparison of Video Platform Integrations features of Vimeo and Zoho Assist
    Feature
    Vimeo
    2.8
    11 Ratings
    75% below category average
    Zoho Assist
    -
    Ratings
    Integration to Salesforce.com1.06 Ratings00 Ratings
    Integration to Marketo1.06 Ratings00 Ratings
    Integration to HubSpot1.06 Ratings00 Ratings
    Integration to Eloqua1.04 Ratings00 Ratings
    Integration to LMS10.08 Ratings00 Ratings
    Video Security
    Comparison of Video Security features of Vimeo and Zoho Assist
    Feature
    Vimeo
    9.0
    40 Ratings
    5% above category average
    Zoho Assist
    -
    Ratings
    Video access controls8.640 Ratings00 Ratings
    User management8.937 Ratings00 Ratings
    Video link sharing10.038 Ratings00 Ratings
    Internal video8.636 Ratings00 Ratings
    External video8.637 Ratings00 Ratings
    Video Player
    Comparison of Video Player features of Vimeo and Zoho Assist
    Feature
    Vimeo
    8.3
    41 Ratings
    1% above category average
    Zoho Assist
    -
    Ratings
    Player customization7.433 Ratings00 Ratings
    Embedded videos8.440 Ratings00 Ratings
    Video quality / Bandwidth controls8.639 Ratings00 Ratings
    Mobile compatibility8.940 Ratings00 Ratings
    Video Analytics
    Comparison of Video Analytics features of Vimeo and Zoho Assist
    Feature
    Vimeo
    9.0
    36 Ratings
    13% above category average
    Zoho Assist
    -
    Ratings
    A/B testing7.914 Ratings00 Ratings
    Streaming quality reports9.018 Ratings00 Ratings
    Per viewer tracking9.525 Ratings00 Ratings
    Per video tracking9.531 Ratings00 Ratings
    Video analytics dashboard9.029 Ratings00 Ratings
    Video Hosting, Management & Storage
    Comparison of Video Hosting, Management & Storage features of Vimeo and Zoho Assist
    Feature
    Vimeo
    9.2
    40 Ratings
    7% above category average
    Zoho Assist
    -
    Ratings
    On-Demand video10.024 Ratings00 Ratings
    Live streaming10.015 Ratings00 Ratings
    Impact of streaming on network10.020 Ratings00 Ratings
    Video upload & format support9.537 Ratings00 Ratings
    Video library / File management7.136 Ratings00 Ratings
    Video portal9.026 Ratings00 Ratings
    Video Engagement
    Comparison of Video Engagement features of Vimeo and Zoho Assist
    Feature
    Vimeo
    4.9
    27 Ratings
    47% below category average
    Zoho Assist
    -
    Ratings
    Audience polling1.16 Ratings00 Ratings
    Audience Q&A / Live chat6.88 Ratings00 Ratings
    Video comments6.827 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of Vimeo and Zoho Assist
    Feature
    Vimeo
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
    Best Alternatives
    VimeoZoho Assist
    Small Businesses
    Vidyard
    Score8.3 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    Vidyard
    Score8.3 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    Panopto
    Score7.5 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    VimeoZoho Assist
    Likelihood to Recommend
    9.1
    (44 ratings)
    8.7
    (24 ratings)
    Likelihood to Renew
    8.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.4
    (4 ratings)
    8.7
    (14 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (10 ratings)
    9.0
    (6 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    9.0
    (1 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    5.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    5.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    VimeoZoho Assist
    Likelihood to Recommend
    Vimeo
    For an overall professional appearance of Vimeo, I think it looks fabulous for the clients we work with. I think it works extremely well to host videos for courses and training that can be paid training. The privacy feature is great for that. I've never used it for going LIVE and wonder if that might be a good option for businesses but since I haven't tried it, I'm not of the capabilities. And I'm not sure how the clients are able to get on the LIVES. It does have so many new features since I started 4 years ago, and that means that there is a higher learning curve if you want to make full use of this platform.
    Incentivized
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    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
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    Pros
    Vimeo
    • User-friendly interface for administrators of the account and external viewers. Being able to easily navigate a new platform or software is ideal for anyone.
    • Seamless sharing and embedding across many platforms. Vimeo is well-recognized so it makes it easy for other platforms to recognize Vimeo. The compatibility is outstanding.
    • As an administrator of the account, being able to select viewing privileges may seem like a basic function, but it's so necessary right now with how heavy our organization is utilizing the platform. We can mass upload content early and only release it for the public over time by simply changing it to a public video.
    Incentivized
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    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
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    Cons
    Vimeo
    • Price - For the full featureset of Vimeo, you will be paying $900 a year as of 2020, and this is expected to only go up over time. Thankfully, Vimeo offers lower tiers with less functionality, and most people will not need the unlimited streaming viewers or whopping 7 TB of storage that you get for the highest level of membership. But it is still a premium price for a premium service.
    • "Suggested" Algorithm - The equivalent of YouTube's suggested videos feature is the Vimeo Staff Picks, which recommends curated content from their team of editors. While this content generally has a high level of production, it is not especially relevant to the video you are watching, or to your watch history as a user. I rarely watch suggested videos in Vimeo.
    • Search - The Vimeo search page is beautiful, having huge thumbnails of videos with a clean, visually-appealing layout. However, the results themselves leave much to be desired. When I search for "jung" to try to find videos on Swiss psychologist C. G. Jung, of the first 18 results, not a single result is actually about C. G. Jung. On Youtube, the first 14 results are all about Jung. When I search for "c. g. jung" on Vimeo I find a number of relevant results, so it's not that the videos are not available in Vimeo. Rather, the search algorithm is not returning relevant results.
    Incentivized
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    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
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    Likelihood to Renew
    Vimeo
    I usually extract the links of all lectures from the embed code, but now Vimeo is not allowing that feature. Instead, I have to copy the whole embed code and then extract the URL from the embed code separately. This process has become cumbersome and a bit of hassle since I don't need the whole embed code.
    Incentivized
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    Zoho
    No answers on this topic
    Usability
    Vimeo
    The design is clean and intuitive for the most part, which allows for ease of use by both novice and experience users. We are grateful for the ways that the front-end video player is easy to navigate and intuitive to use, and the backend is generally designed the same way. Tools and options are where you expect to find them, and it was easy to navigate the storage on the backend through folders and content filters
    Incentivized
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    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
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    Reliability and Availability
    Vimeo
    I use Vimeo all the time, and never had any issues with the system.
    Incentivized
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    Zoho
    No answers on this topic
    Performance
    Vimeo
    Vimeo does well in performance with systems with ease. I have not encountered any issues with loading pages or slowing down in other software or systems.
    Incentivized
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    Zoho
    No answers on this topic
    Support Rating
    Vimeo
    Terrible support. When I subscribed to Premium we were guaranteed support. However, after the first e-mail I received from them, I never heard from them again. I sent several emails over the course of a couple of weeks acknowledging that due to covid, I did not expect a miracle overnight and that I was keen to work on the issue with them. I have not heard from customer service at all. This is very disappointing. We lost customers due to the poor quality of the livestreams and were left to sort the issue out without their help.
    Read full review
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
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    Implementation Rating
    Vimeo
    Vimeo does provide the legwork of content curation and management of sources. The quality of content is not bad from a viewer's point of view. I think the analytics could use a little bit of improvement, only because my department has a lot of users.
    Incentivized
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    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
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    Alternatives Considered
    Vimeo
    YouTube was the platform we primarily used previously, after having restrictions and having locked out of a couple of accounts we needed a better platform. We also lost some of our videos. We also have an internal app to track client videos and Vimeo supported it better. With the increased storage and the number of videos we create, we decided Vimeo would be better.
    Incentivized
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    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
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    Contract Terms and Pricing Model
    Vimeo
    Nothing that I could think of. Maybe changing the way of extracting the URL's from the embed codes.
    Incentivized
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    Zoho
    No answers on this topic
    Scalability
    Vimeo
    Vimeo does well with integrating videos in the Absorb LMS that I currently manage.
    Incentivized
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    Zoho
    No answers on this topic
    Professional Services
    Vimeo
    Everything works fine in Vimeo, and the users like the quality and sound of the lectures when viewed on Absorb LMS. They can view the lectures on the desktop and mobile devices.
    Incentivized
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    Zoho
    No answers on this topic
    Return on Investment
    Vimeo
    • It allows clients to serve a massive amount of video content within an LMS without eating up disk space or sacrificing bandwidth.
    • The overall cost is very low compared to other tools and there is no 'pay per view' style unstable pricing.
    • The tool has allowed students in other countries to access content faster.
    • NEGATIVE - the upload limits per week, especially on the basic/pro accounts are too restrictive.
    Incentivized
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    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
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    ScreenShots

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics