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Acarda Outbound

Acarda Outbound

Overview

What is Acarda Outbound?

Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.

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Recent Reviews
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Pricing

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Acarda Outbound

Acarda Outbound

N/A
Unavailable

What is Acarda Outbound?

Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Acarda Outbound?

Acarda Outbound Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(3)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
July 06, 2022

call productivity

AH
Abdallah Hindy
Workforce Specialist
Majorel (Consumer Services, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I've been working in a company called POS or partners outsourcing at the beginning of my career life. They were working with a dialer called call blade then after a few months, they migrated the system to Acarda. We disagreed at the begging as we got used to the old dialer and we thought it was not bad just doing the job after we got our training on Acarda outbound and after a few days of using we figured out the difference. Acarda is designed for fast, useful productive use. We used the advanced version so we had more features and we could be able to write notes on each call and record calls so the quality coach can listen to it and work on improving agent quality attributes. After a few months more we had a meeting with the CEO called Tarek el o-as he informed us that we increased our productivity by 17% and one of the main reasons for that outcome is changing the tools that we had.
Pros and Cons
  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
  • Moore features pleasee
  • Adding more tools and more development
  • If they can reduce monthly subscriptions would be better to be suitable for all businesses.
Likelihood to Recommend
The ability of typing notes on every and each call is really important. I called a lead once and before he answered the call I took an overview of the notes and found that a colleague of mine wrote that the customer just wants to postpone the sale till the beginning of the month so I started my call as a follow-up call, not a sales call. In my own way, I succeeded to close the deal with him and the sale was made. All thanks to Acarda Outbound.
Acarda Outbound Feature Ratings
Contact Center Software (8)
31.25%
3.1
Agent dashboard
90%
9.0
Validate callers
N/A
N/A
Outbound response
80%
8.0
Click-to-call (CTC)
80%
8.0
Warm transfer
N/A
N/A
Call tracking
N/A
N/A
Multichannel integration
N/A
N/A
CRM software integration
N/A
N/A
Workforce Optimization (WFO) (8)
21.25%
2.1
Inbound call routing
N/A
N/A
Omnichannel inbound routing
N/A
N/A
Recording
90%
9.0
Quality management
N/A
N/A
Call analytics
N/A
N/A
Historical reporting
80%
8.0
Live reporting
N/A
N/A
Customer surveys
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
Return on Investment
  • Increasing productivity and closed sales
  • Making the customer feels trust by providing info about his previous call.
  • Ease of use and quick
Other Software Used
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