call productivity
July 06, 2022
call productivity
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Acarda Outbound
I've been working in a company called POS or partners outsourcing at the beginning of my career life. They were working with a dialer called call blade then after a few months, they migrated the system to Acarda. We disagreed at the begging as we got used to the old dialer and we thought it was not bad just doing the job after we got our training on Acarda outbound and after a few days of using we figured out the difference. Acarda is designed for fast, useful productive use. We used the advanced version so we had more features and we could be able to write notes on each call and record calls so the quality coach can listen to it and work on improving agent quality attributes. After a few months more we had a meeting with the CEO called Tarek el o-as he informed us that we increased our productivity by 17% and one of the main reasons for that outcome is changing the tools that we had.
- Call clearance and tools
- Typing notes on the call
- Recording all calls
- Advanced reporting
- Have unsuccessful calls re-scheduled
- Moore features pleasee
- Adding more tools and more development
- If they can reduce monthly subscriptions would be better to be suitable for all businesses.
- Increasing productivity and closed sales
- Making the customer feels trust by providing info about his previous call.
- Ease of use and quick
Do you think Acarda Outbound delivers good value for the price?
Yes
Are you happy with Acarda Outbound's feature set?
Yes
Did Acarda Outbound live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Acarda Outbound go as expected?
I wasn't involved with the implementation phase
Would you buy Acarda Outbound again?
Yes