5 Ratings
Score 7.0 out of 101
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BIME Reviews

5 Ratings
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    BIME Scorecard Summary

    About BIME

    BIME by Zendesk is a customer analytics platform that is designed to help businesses measure and understand the entire customer experience. It brings together all of their siloed customer data, so they can perform more meaningful analyses and build dashboards to showcase the results.

    The vendor says, BIME is for businesses that want to know how to improve the customer experience on the inside and out. Instead of trying to pipe customer data from one system to the next, analysts and non-analysts alike can now bring all the data they want to work with into one place and perform meaningful analyses without SQL skills. Additionally, the vendor says BIME helps turn anyone who cares about data into a savvy analyst.

    BIME Features

    BI Platform Features
    Does not have featureAdministration via Windows App
    Does not have featureAdministration via MacOS App
    Has featureAdministration via Web Interface
    Has featureLive Connection to External Data
    Has featureSnapshot of External Data
    Has featureIn-memory data model
    Has featureOLAP (Pre-processed cube representation)
    Does not have featureROLAP (SQL-layer querying)
    Has featureMulti-Data Source Reporting (Blending)
    Does not have featureData warehouse / dictionary layer
    Has featureETL Capability
    Has featureETL Scheduler
    Supported Data Sources Features
    Has featureMS Excel Workbooks
    Has featureText Files (CSV, etc)
    Has featureOracle
    Has featureMS SQL Server
    Does not have featureIBM DB2
    Has featurePostgres
    Has featureMySQL
    Does not have featureODBC
    Does not have featureCloudera Hadoop
    Does not have featureHortonworks Hadoop
    Does not have featureEMC Greenplum
    Does not have featureIBM Netezza
    Has featureHP Vertica
    Does not have featureParAccel
    Has featureSAP Hana
    Does not have featureTeradata
    Does not have featureSage 500
    Has featureSalesforce
    Has featureSAP
    Has featureGoogle Analytics
    BI Standard Reporting Features
    Has featurePixel Perfect reports
    Has featureCustomizable dashboards
    Has featureReport Formatting Templates
    Ad-hoc Reporting Features
    Has featureDrill-down analysis
    Has featureFormatting capabilities
    Does not have featurePredictive modeling
    Does not have featureIntegration with R or other statistical packages
    Has featureReport sharing and collaboration
    Report Output and Scheduling Features
    Has featurePublish to Web
    Has featurePublish to PDF
    Has featureOutput Raw Supporting Data
    Does not have featureReport Versioning
    Has featureReport Delivery Scheduling
    Does not have featureDelivery to Remote Servers
    Data Discovery and Visualization Features
    Has featurePre-built visualization formats (heatmaps, scatter plots etc.)
    Has featureLocation Analytics / Geographic Visualization
    Does not have featurePredictive Analytics
    Does not have featureSupport for Machine Learning models
    Has featurePattern Recognition and Data Mining
    Does not have featureIntegration with R or other statistical packages
    Access Control and Security Features
    Has featureMulti-User Support (named login)
    Has featureRole-Based Security Model
    Has featureMultiple Access Permission Levels (Create, Read, Delete)
    Has featureReport-Level Access Control
    Has featureTable-Level Access Control (BI-layer)
    Has featureField-Level Access Control (BI-layer)
    Does not have featureSingle Sign-On (SSO)
    Mobile Capabilities Features
    Has featureResponsive Design for Web Access
    Does not have featureDedicated iOS Application
    Does not have featureDedicated Android Application
    Has featureDashboard / Report / Visualization Interactivity on Mobile
    Application Program Interfaces (APIs) / Embedding Features
    Does not have featureREST API
    Does not have featureJavascript API
    Does not have featureiFrames
    Does not have featureJava API
    Does not have featureThemeable User Interface (UI)
    Does not have featureCustomizable Platform (Open Source)
    Additional Features
    Has feature65+ pre-built data connectors
    Has featureConnectors to the most important Big Data sources (Amazon Redshift, Google BigQuery, SAP HANA, etc.)
    Has featureOn-the-fly mixing of data sources through the Query Blender
    Has featureWeb and social media analytics through Google Analytics, Facebook, Twitter, Youtube
    Has featureDrap-and-drop data joins - no SQL required
    Has featureAutomated delivery of email alerts and dashboards
    Has featureCustom metrics and calculations
    Has featureInteractive and shareable dashboards
    Has feature25+ visualization styles
    Has featureGranular use permissions to hide/show dashboards

    BIME Screenshots

    BIME Integrations

    Google Analytics, Zendesk, Amazon Redshift, SAP HANA,, Hadoop, Campaign Monitor, Google Marketing Platform (formerly DoubleClick), DB2, MailChimp, Intercom, MongoDB, QuickBooks Enterprise Solutions, Presto, Google Search Console, Big Data - Google BigQuery, Facebook Insights, Twitter Analytics, Youtube Analytics, SQL Databases, Excel & CSV Files, Spreadsheet, google adwords

    BIME Competitors


    Has featureFree Trial Available?Yes
    Does not have featureFree or Freemium Version Available?No
    Has featurePremium Consulting/Integration Services Available?Yes
    Entry-level set up fee?No
    EditionPricing DetailsTerms
    Base Plan$490Per Month (Billed Annually)
    Big Data$690Per Month (Billed Annually)

    BIME Customer Size Distribution

    Small Businesses (1-50 employees)
    Mid-Size Companies (51-500 employees)
    Enterprises (> 500 employees)

    BIME Support Options

     Free VersionPaid Version
    Live Chat
    Video Tutorials / Webinar

    BIME Technical Details

    Deployment Types:SaaS
    Operating Systems: Unspecified
    Mobile Application:No
    Supported Countries:Worldwide
    Supported Languages: English, Spanish, French