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BIME Analytics (discontinued)

BIME Analytics (discontinued)

Overview

What is BIME Analytics (discontinued)?

BIME, which was acquired by Zendesk, was a customer analytics platform that helped businesses measure and understand the customer experience from customer data. The product has been discontinued.

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Recent Reviews
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Pricing

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Base Plan

$490

Cloud
Per Month (Billed Annually)

Big Data

$690

Cloud
Per Month (Billed Annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.bimeanalytics.com/pricing.ht…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is BIME Analytics (discontinued)?

BIME was a customer analytics platform that helped businesses measure and understand the entire customer experience from customer data, so they can perform more meaningful analyses and build dashboards to showcase the results.

Zendesk acquired BIME in 2015. The product is discontinued and former users are urged to migrate to Zendesk Explore.

BIME Analytics (discontinued) Features

BI Platform Features

  • Supported: Administration via Web Interface
  • Supported: Live Connection to External Data
  • Supported: Snapshot of External Data
  • Supported: In-memory data model
  • Supported: OLAP (Pre-processed cube representation)
  • Supported: Multi-Data Source Reporting (Blending)
  • Supported: ETL Capability
  • Supported: ETL Scheduler

Supported Data Sources Features

  • Supported: MS Excel Workbooks
  • Supported: Text Files (CSV, etc)
  • Supported: Oracle
  • Supported: MS SQL Server
  • Supported: Postgres
  • Supported: MySQL
  • Supported: HP Vertica
  • Supported: SAP Hana
  • Supported: Salesforce
  • Supported: SAP
  • Supported: Google Analytics

BI Standard Reporting Features

  • Supported: Pixel Perfect reports
  • Supported: Customizable dashboards
  • Supported: Report Formatting Templates

Ad-hoc Reporting Features

  • Supported: Drill-down analysis
  • Supported: Formatting capabilities
  • Supported: Report sharing and collaboration

Report Output and Scheduling Features

  • Supported: Publish to Web
  • Supported: Publish to PDF
  • Supported: Output Raw Supporting Data
  • Supported: Report Delivery Scheduling

Data Discovery and Visualization Features

  • Supported: Pre-built visualization formats (heatmaps, scatter plots etc.)
  • Supported: Location Analytics / Geographic Visualization
  • Supported: Pattern Recognition and Data Mining

Access Control and Security Features

  • Supported: Multi-User Support (named login)
  • Supported: Role-Based Security Model
  • Supported: Multiple Access Permission Levels (Create, Read, Delete)
  • Supported: Report-Level Access Control
  • Supported: Table-Level Access Control (BI-layer)
  • Supported: Field-Level Access Control (BI-layer)

Mobile Capabilities Features

  • Supported: Responsive Design for Web Access
  • Supported: Dashboard / Report / Visualization Interactivity on Mobile

Additional Features

  • Supported: 65+ pre-built data connectors
  • Supported: Connectors to the most important Big Data sources (Amazon Redshift, Google BigQuery, SAP HANA, etc.)
  • Supported: On-the-fly mixing of data sources through the Query Blender
  • Supported: Web and social media analytics through Google Analytics, Facebook, Twitter, Youtube
  • Supported: Drap-and-drop data joins - no SQL required
  • Supported: Automated delivery of email alerts and dashboards
  • Supported: Custom metrics and calculations
  • Supported: Interactive and shareable dashboards
  • Supported: 25+ visualization styles
  • Supported: Granular use permissions to hide/show dashboards

BIME Analytics (discontinued) Screenshots

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BIME Analytics (discontinued) Video

BIME (2014)

BIME Analytics (discontinued) Integrations

BIME Analytics (discontinued) Competitors

BIME Analytics (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesEnglish, Spanish, French

BIME Analytics (discontinued) Downloadables

BIME Analytics (discontinued) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)65%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(5)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Nick Bare | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We used it in our marketing department to create reports for our clients. We’d connect any sort of marketing sources to it to create a comprehensive reporting solution that was easy to create and edit.
  • Easy to create reports
  • Easy to edit
  • Easy to customize
  • It was SLOW!
  • Some of the graphs can be confusing
  • Not really set up for a single vertical company.
Well suited if you need to create multiple reports and send them out easily to multiple clients. It is not well suited if you need a lot of data sources. It slows the product way down and makes reports take forever to load.
BIME was more accurate with sending out reports than RavenTools, and had a lot more customizable options. GDS has suited us well though, because it integrates with a lot of different platforms and allows us to deliver our reporting for no additional cost.
BI Platform
N/A
N/A
Supported Data Sources
N/A
N/A
BI Standard Reporting (3)
66.66666666666667%
6.7
Pixel Perfect reports
N/A
N/A
Customizable dashboards
100%
10.0
Report Formatting Templates
100%
10.0
Ad-hoc Reporting (3)
93.33333333333334%
9.3
Drill-down analysis
80%
8.0
Formatting capabilities
100%
10.0
Report sharing and collaboration
100%
10.0
Report Output and Scheduling (3)
100%
10.0
Publish to Web
100%
10.0
Publish to PDF
100%
10.0
Report Delivery Scheduling
100%
10.0
Data Discovery and Visualization (2)
100%
10.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
100%
10.0
Location Analytics / Geographic Visualization
100%
10.0
Access Control and Security (3)
66.66666666666667%
6.7
Multi-User Support (named login)
100%
10.0
Role-Based Security Model
100%
10.0
Multiple Access Permission Levels (Create, Read, Delete)
N/A
N/A
Mobile Capabilities (2)
100%
10.0
Responsive Design for Web Access
100%
10.0
Dashboard / Report / Visualization Interactivity on Mobile
100%
10.0
Application Program Interfaces (APIs) / Embedding
N/A
N/A
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