TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/hN/VT/WBCAMC2CT3QC.PNGZendesk
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BIME Scorecard Summary
About BIME
BIME by Zendesk is a customer analytics platform that is designed to help businesses measure and understand the entire customer experience. It brings together all of their siloed customer data, so they can perform more meaningful analyses and build dashboards to showcase the results.
The vendor says, BIME is for businesses that want to know how to improve the customer experience on the inside and out. Instead of trying to pipe customer data from one system to the next, analysts and non-analysts alike can now bring all the data they want to work with into one place and perform meaningful analyses without SQL skills. Additionally, the vendor says BIME helps turn anyone who cares about data into a savvy analyst.
Categories: Business Intelligence
BIME Features
BI Platform Features
Does not have featureAdministration via Windows App
Does not have featureAdministration via MacOS App
Has featureAdministration via Web Interface
Has featureLive Connection to External Data
Has featureSnapshot of External Data
Has featureIn-memory data model
Has featureOLAP (Pre-processed cube representation)
Does not have featureROLAP (SQL-layer querying)
Has featureMulti-Data Source Reporting (Blending)
Does not have featureData warehouse / dictionary layer
Has featureETL Capability
Has featureETL Scheduler
Supported Data Sources Features
Has featureMS Excel Workbooks
Has featureText Files (CSV, etc)
Has featureOracle
Has featureMS SQL Server
Does not have featureIBM DB2
Has featurePostgres
Has featureMySQL
Does not have featureODBC
Does not have featureCloudera Hadoop
Does not have featureHortonworks Hadoop
Does not have featureEMC Greenplum
Does not have featureIBM Netezza
Has featureHP Vertica
Does not have featureParAccel
Has featureSAP Hana
Does not have featureTeradata
Does not have featureSage 500
Has featureSalesforce
Has featureSAP
Has featureGoogle Analytics
BI Standard Reporting Features
Has featurePixel Perfect reports
Has featureCustomizable dashboards
Has featureReport Formatting Templates
Ad-hoc Reporting Features
Has featureDrill-down analysis
Has featureFormatting capabilities
Does not have featurePredictive modeling
Does not have featureIntegration with R or other statistical packages
Has featureReport sharing and collaboration
Report Output and Scheduling Features
Has featurePublish to Web
Has featurePublish to PDF
Has featureOutput Raw Supporting Data
Does not have featureReport Versioning
Has featureReport Delivery Scheduling
Does not have featureDelivery to Remote Servers
Data Discovery and Visualization Features
Has featurePre-built visualization formats (heatmaps, scatter plots etc.)
Has featureLocation Analytics / Geographic Visualization
Does not have featurePredictive Analytics
Does not have featureSupport for Machine Learning models
Has featurePattern Recognition and Data Mining
Does not have featureIntegration with R or other statistical packages
Access Control and Security Features
Has featureMulti-User Support (named login)
Has featureRole-Based Security Model
Has featureMultiple Access Permission Levels (Create, Read, Delete)
Has featureReport-Level Access Control
Has featureTable-Level Access Control (BI-layer)
Has featureField-Level Access Control (BI-layer)
Does not have featureSingle Sign-On (SSO)
Mobile Capabilities Features
Has featureResponsive Design for Web Access
Does not have featureDedicated iOS Application
Does not have featureDedicated Android Application
Has featureDashboard / Report / Visualization Interactivity on Mobile
Application Program Interfaces (APIs) / Embedding Features
Does not have featureREST API
Does not have featureJavascript API
Does not have featureiFrames
Does not have featureJava API
Does not have featureThemeable User Interface (UI)
Does not have featureCustomizable Platform (Open Source)
Additional Features
Has feature65+ pre-built data connectors
Has featureConnectors to the most important Big Data sources (Amazon Redshift, Google BigQuery, SAP HANA, etc.)
Has featureOn-the-fly mixing of data sources through the Query Blender
Has featureWeb and social media analytics through Google Analytics, Facebook, Twitter, Youtube
Has featureDrap-and-drop data joins - no SQL required
Has featureAutomated delivery of email alerts and dashboards
Has featureCustom metrics and calculations
Has featureInteractive and shareable dashboards
Has feature25+ visualization styles
Has featureGranular use permissions to hide/show dashboards
Show unsupported features
BIME Screenshots
BIME Integrations
Google Analytics, Zendesk, Amazon Redshift, SAP HANA, Salesforce.com, Hadoop, Campaign Monitor, Google Marketing Platform (formerly DoubleClick), DB2, MailChimp, Intercom, MongoDB, QuickBooks Enterprise Solutions, Presto, Google Search Console, Big Data - Google BigQuery, Facebook Insights, Twitter Analytics, Youtube Analytics, SQL Databases, Excel & CSV Files, Spreadsheet, google adwords
BIME Competitors
Pricing
Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
| Edition | Pricing Details | Terms |
|---|---|---|
| Base Plan | $490 | Per Month (Billed Annually) |
| Big Data | $690 | Per Month (Billed Annually) |
BIME Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 25% | |
| Mid-Size Companies (51-500 employees) | 65% | |
| Enterprises (> 500 employees) | 10% |
BIME Support Options
| Free Version | Paid Version | |
|---|---|---|
| Live Chat | ||
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Video Tutorials / Webinar | ||
| Phone |
BIME Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |
| Supported Countries: | Worldwide |
| Supported Languages: | English, Spanish, French |