BIME Reviews

5 Ratings
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Score 7.0 out of 100

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January 22, 2019
Nick Bare | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We used it in our marketing department to create reports for our clients. We’d connect any sort of marketing sources to it to create a comprehensive reporting solution that was easy to create and edit.
  • Easy to create reports
  • Easy to edit
  • Easy to customize
  • It was SLOW!
  • Some of the graphs can be confusing
  • Not really set up for a single vertical company.
Well suited if you need to create multiple reports and send them out easily to multiple clients. It is not well suited if you need a lot of data sources. It slows the product way down and makes reports take forever to load.
Read Nick Bare's full review

Feature Scorecard Summary

Customizable dashboards (1)
Report Formatting Templates (1)
Drill-down analysis (1)
Formatting capabilities (1)
Report sharing and collaboration (1)
Publish to Web (1)
Publish to PDF (1)
Report Delivery Scheduling (1)
Pre-built visualization formats (heatmaps, scatter plots etc.) (1)
Location Analytics / Geographic Visualization (1)
Multi-User Support (named login) (1)
Role-Based Security Model (1)
Responsive Design for Web Access (1)
Dashboard / Report / Visualization Interactivity on Mobile (1)

What is BIME?

BIME by Zendesk is a customer analytics platform that is designed to help businesses measure and understand the entire customer experience. It brings together all of their siloed customer data, so they can perform more meaningful analyses and build dashboards to showcase the results.

The vendor says, BIME is for businesses that want to know how to improve the customer experience on the inside and out. Instead of trying to pipe customer data from one system to the next, analysts and non-analysts alike can now bring all the data they want to work with into one place and perform meaningful analyses without SQL skills. Additionally, the vendor says BIME helps turn anyone who cares about data into a savvy analyst.

BIME Features

BI Platform Features

Has featureAdministration via Web Interface
Has featureLive Connection to External Data
Has featureSnapshot of External Data
Has featureIn-memory data model
Has featureOLAP (Pre-processed cube representation)
Has featureMulti-Data Source Reporting (Blending)
Has featureETL Capability
Has featureETL Scheduler

Supported Data Sources Features

Has featureMS Excel Workbooks
Has featureText Files (CSV, etc)
Has featureOracle
Has featureMS SQL Server
Has featurePostgres
Has featureMySQL
Has featureHP Vertica
Has featureSAP Hana
Has featureSalesforce
Has featureSAP
Has featureGoogle Analytics

BI Standard Reporting Features

Has featurePixel Perfect reports
Has featureCustomizable dashboards
Has featureReport Formatting Templates

Ad-hoc Reporting Features

Has featureDrill-down analysis
Has featureFormatting capabilities
Has featureReport sharing and collaboration

Report Output and Scheduling Features

Has featurePublish to Web
Has featurePublish to PDF
Has featureOutput Raw Supporting Data
Has featureReport Delivery Scheduling

Data Discovery and Visualization Features

Has featurePre-built visualization formats (heatmaps, scatter plots etc.)
Has featureLocation Analytics / Geographic Visualization
Has featurePattern Recognition and Data Mining

Access Control and Security Features

Has featureMulti-User Support (named login)
Has featureRole-Based Security Model
Has featureMultiple Access Permission Levels (Create, Read, Delete)
Has featureReport-Level Access Control
Has featureTable-Level Access Control (BI-layer)
Has featureField-Level Access Control (BI-layer)

Mobile Capabilities Features

Has featureResponsive Design for Web Access
Has featureDashboard / Report / Visualization Interactivity on Mobile
Additional Features
Has feature65+ pre-built data connectors
Has featureConnectors to the most important Big Data sources (Amazon Redshift, Google BigQuery, SAP HANA, etc.)
Has featureOn-the-fly mixing of data sources through the Query Blender
Has featureWeb and social media analytics through Google Analytics, Facebook, Twitter, Youtube
Has featureDrap-and-drop data joins - no SQL required
Has featureAutomated delivery of email alerts and dashboards
Has featureCustom metrics and calculations
Has featureInteractive and shareable dashboards
Has feature25+ visualization styles
Has featureGranular use permissions to hide/show dashboards

BIME Screenshots

BIME Video

Discover the extraordinary new version of our cloud platform. Explore, understand and communicate data. With style! Sign up here:

BIME Downloadables

BIME Integrations

Google Analytics, Zendesk Support Suite, Amazon Redshift, SAP HANA,, Apache Hadoop, Campaign Monitor, Google Marketing Platform (formerly DoubleClick), DB2, Mailchimp, Intercom, MongoDB, QuickBooks Desktop Enterprise, Presto, Google Search Console, Big Data - Google BigQuery, Facebook Insights, Twitter Analytics, Youtube Analytics, SQL Databases, Excel & CSV Files, Spreadsheet, google adwords

BIME Competitors

BIME Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Base Plan$490Per Month (Billed Annually)
Big Data$690Per Month (Billed Annually)

BIME Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

BIME Support Options

 Free VersionPaid Version
Live Chat
Video Tutorials / Webinar

BIME Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:Worldwide
Supported Languages: English, Spanish, French