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BIME by Zendesk is a customer analytics platform that is designed to help businesses measure and understand the entire customer experience. It brings together all of their siloed customer data, so they can perform more meaningful analyses and build dashboards to showcase the results.
The vendor says, BIME is for businesses that want to know how to improve the customer experience on the inside and out. Instead of trying to pipe customer data from one system to the next, analysts and non-analysts alike can now bring all the data they want to work with into one place and perform meaningful analyses without SQL skills. Additionally, the vendor says BIME helps turn anyone who cares about data into a savvy analyst.
|Base Plan||$490||Per Month (Billed Annually)|
|Big Data||$690||Per Month (Billed Annually)|
|Small Businesses (1-50 employees)||25%|
|Mid-Size Companies (51-500 employees)||65%|
|Enterprises (> 500 employees)||10%|
|Free Version||Paid Version|
|Video Tutorials / Webinar|
|Supported Languages:||English, Spanish, French|