BIME Analytics (discontinued)

BIME Analytics (discontinued)

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Score 7.0 out of 100
BIME Analytics (discontinued)


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Per Month (Billed Annually)

Big Data


Per Month (Billed Annually)

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  • No setup fee
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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Product Demos

BIME - The New V6
BIME - The New V6

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Product Details

What is BIME Analytics (discontinued)?

BIME was a customer analytics platform that helped businesses measure and understand the entire customer experience from customer data, so they can perform more meaningful analyses and build dashboards to showcase the results.

Zendesk acquired BIME in 2015. The product is discontinued and former users are urged to migrate to Zendesk Explore.

BIME Analytics (discontinued) Features

BI Platform Features

  • Supported: Administration via Web Interface
  • Supported: Live Connection to External Data
  • Supported: Snapshot of External Data
  • Supported: In-memory data model
  • Supported: OLAP (Pre-processed cube representation)
  • Supported: Multi-Data Source Reporting (Blending)
  • Supported: ETL Capability
  • Supported: ETL Scheduler

Supported Data Sources Features

  • Supported: MS Excel Workbooks
  • Supported: Text Files (CSV, etc)
  • Supported: Oracle
  • Supported: MS SQL Server
  • Supported: Postgres
  • Supported: MySQL
  • Supported: HP Vertica
  • Supported: SAP Hana
  • Supported: Salesforce
  • Supported: SAP
  • Supported: Google Analytics

BI Standard Reporting Features

  • Supported: Pixel Perfect reports
  • Supported: Customizable dashboards
  • Supported: Report Formatting Templates

Ad-hoc Reporting Features

  • Supported: Drill-down analysis
  • Supported: Formatting capabilities
  • Supported: Report sharing and collaboration

Report Output and Scheduling Features

  • Supported: Publish to Web
  • Supported: Publish to PDF
  • Supported: Output Raw Supporting Data
  • Supported: Report Delivery Scheduling

Data Discovery and Visualization Features

  • Supported: Pre-built visualization formats (heatmaps, scatter plots etc.)
  • Supported: Location Analytics / Geographic Visualization
  • Supported: Pattern Recognition and Data Mining

Access Control and Security Features

  • Supported: Multi-User Support (named login)
  • Supported: Role-Based Security Model
  • Supported: Multiple Access Permission Levels (Create, Read, Delete)
  • Supported: Report-Level Access Control
  • Supported: Table-Level Access Control (BI-layer)
  • Supported: Field-Level Access Control (BI-layer)

Mobile Capabilities Features

  • Supported: Responsive Design for Web Access
  • Supported: Dashboard / Report / Visualization Interactivity on Mobile

Additional Features

  • Supported: 65+ pre-built data connectors
  • Supported: Connectors to the most important Big Data sources (Amazon Redshift, Google BigQuery, SAP HANA, etc.)
  • Supported: On-the-fly mixing of data sources through the Query Blender
  • Supported: Web and social media analytics through Google Analytics, Facebook, Twitter, Youtube
  • Supported: Drap-and-drop data joins - no SQL required
  • Supported: Automated delivery of email alerts and dashboards
  • Supported: Custom metrics and calculations
  • Supported: Interactive and shareable dashboards
  • Supported: 25+ visualization styles
  • Supported: Granular use permissions to hide/show dashboards

BIME Analytics (discontinued) Screenshots

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BIME Analytics (discontinued) Video

BIME (2014)

BIME Analytics (discontinued) Downloadables

BIME Analytics (discontinued) Integrations

BIME Analytics (discontinued) Competitors

BIME Analytics (discontinued) Customer Size Distribution

Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)65%
Enterprises (more than 500 employees)10%

BIME Analytics (discontinued) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesEnglish, Spanish, French

Frequently Asked Questions

BIME, which was acquired by Zendesk, was a customer analytics platform that helped businesses measure and understand the customer experience from customer data. The product has been discontinued.

Tableau Server, Domo, and Chartio (discontinued) are common alternatives for BIME Analytics (discontinued).

The most common users of BIME Analytics (discontinued) are from Small Businesses (1-50 employees) and the Internet industry.


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Reviews and Ratings




(1-1 of 1)
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Nick Bare | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We used it in our marketing department to create reports for our clients. We’d connect any sort of marketing sources to it to create a comprehensive reporting solution that was easy to create and edit.
  • Easy to create reports
  • Easy to edit
  • Easy to customize
  • It was SLOW!
  • Some of the graphs can be confusing
  • Not really set up for a single vertical company.
Well suited if you need to create multiple reports and send them out easily to multiple clients. It is not well suited if you need a lot of data sources. It slows the product way down and makes reports take forever to load.