CrashPlan

Friendly and knowledgeable support team available to assist with this product. Code 42 (formerly CrashPlan) offers unlimited storage options for reasonable costs, so you really can't go wrong with this product. They have been a reliable resource for our company, and I would recommend to others looking for an easy setup with unlimited storage.

I have not accessed Code42 support recently. In years past, the how-to materials seemed to focus more on-premises Crash Plan solutions. At that time (again when it was Crash Plan) phone or chat support was not particularly helpful, often pointing to documents found online. I am sure this is part and parcel of how they keep prices very reasonable but it can be frustrating if you are unable to find the how-to document that addresses your issue (such as history logs).

They have been willing to find time and troubleshoot errors and problems, however, Windows 2012 is not supported. The newer version of Windows server is suported.

I've only had to call them a few times, but I've never had an issue. Like all support, you may have to wait a few (nothing monstrous, but there can be a little wait) but once you have a person they see it through to the end. They walk you through your issue and point you to articles that will help (now and in the future). I'm never felt rushed or ignored and my problems have always been resolved.

Their support is how any customer support should be: friendly, knowledgeable, responsive and efficient. They make it happen like no one else. Every time I called, the first person I talked to in minutes eventually solved the problem.

I've only had to wait once for an answer. That happened when the chat person had to escalate. Still got my problem fixed within an hour.

The support team is knowledgable and responsive.