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Score 9.2 out of 100
Code42 CrashPlan


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Entry-level set up fee?

  • No setup fee
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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is CrashPlan?

Data protection in a cloud backup solution for businesses with up to 200 employees, providing:
  • External drive backup
  • Customer File Retention
  • Control how long we keep deleted files are kept

File Retention

With Crashplan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.

Restore Files from Any Computer

Restoration via desktop app or browser and no charge to restore files.

Data Security

256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.

The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.

CrashPlan Features

  • Supported: Automatic, continuous data protection
  • Supported: Full visibility of all protected devices and data in a single dashboard
  • Supported: Self-service restore

CrashPlan Competitors

CrashPlan Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone


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Frequently Asked Questions

What is CrashPlan?

CrashPlan is a cloud backup solution from Code42 in Minneapolis, MN.

What is CrashPlan's best feature?

Reviewers rate Usability highest, with a score of 9.8.

Who uses CrashPlan?

The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings




(1-7 of 7)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Friendly and knowledgeable support team available to assist with this product. Code 42 (formerly CrashPlan) offers unlimited storage options for reasonable costs, so you really can't go wrong with this product. They have been a reliable resource for our company, and I would recommend to others looking for an easy setup with unlimited storage.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have not accessed Code42 support recently. In years past, the how-to materials seemed to focus more on-premises Crash Plan solutions. At that time (again when it was Crash Plan) phone or chat support was not particularly helpful, often pointing to documents found online. I am sure this is part and parcel of how they keep prices very reasonable but it can be frustrating if you are unable to find the how-to document that addresses your issue (such as history logs).
Nathan Venno | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I've only had to call them a few times, but I've never had an issue. Like all support, you may have to wait a few (nothing monstrous, but there can be a little wait) but once you have a person they see it through to the end. They walk you through your issue and point you to articles that will help (now and in the future). I'm never felt rushed or ignored and my problems have always been resolved.
January 20, 2017

Go champions!

Cedric BARNET | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Their support is how any customer support should be: friendly, knowledgeable, responsive and efficient. They make it happen like no one else. Every time I called, the first person I talked to in minutes eventually solved the problem.