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CrashPlan - save your data and your ass
August 11, 2017

CrashPlan - save your data and your ass

Nathan Venno | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Code42 CrashPlan

This is being used to backup our important users (President, CFO, Head Account, Head Sales person, etc), any user that would cause major problems for the company if they were hit with Ransomware or the like are protected. I've used this to restore a user when they receive new computers or a single file needs to be restored (or a few files).
  • Backup - this software does a great job at backup.
  • Runs in the background and doesn't cause any issues.
  • Alerting is excellent and on point.
  • Restore process is a little convoluted - once you understand it, it is pretty easy to use, but it can be hard to figure out the first time. Support is very helpful in this regard.
  • While it does do versioning, it can miss a few hours of time (up to 24 I've discovered), but even then, better a few hours then an entire system.
  • Your ROI on this product is great - $10/mo for unlimited storage, you can't really beat that.
  • Will save your ass and make you look like a hero when the your CFO or President gets hit with Ransomware. Or any of your end users.
For personal, end user backup CrashPlan really is the best option in my opinion. Easy to use, easy to manage, relatively easy to recover.
Backup and recovery of end-user computers - this product is a perfect compliment to your backup solution for your server/network backups. This will protect your users for a reasonable price with very little interference on your part. 'Install it and forget it' - once it in and running there really is nothing you need to do.

Code42 CrashPlan Support

I've only had to call them a few times, but I've never had an issue. Like all support, you may have to wait a few (nothing monstrous, but there can be a little wait) but once you have a person they see it through to the end. They walk you through your issue and point you to articles that will help (now and in the future). I'm never felt rushed or ignored and my problems have always been resolved.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Not Sure
My user was getting a new computer. In an effort to get the most up to date data, I decided to use CrashPlan to restore the files. As I had never done this, it was a bit confusing the first time. I called CP and they walked me through the process, provided me with wiki articles WITH pictures so I could see what they were describing and got me up and running pretty quickly.