Reliable all-in-one communication system for daily business use.
December 09, 2025

Reliable all-in-one communication system for daily business use.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

I use GoTo Connect every day in our company; it has become one of our core components of my workflow. This product mainly solves the core challenge of fragmented communication. I mainly use it for team calls, client meetings, internal chat, and managing incoming support inquiries. It helps our team to stay connected, manage calls efficiently, and collaborate.

Pros

  • Call quality is always reliable.
  • The interface is simple and clean, easy to use.
  • Strong integration support.

Cons

  • Video quality during screen sharing can be improved.
  • Voicemail transcription is not that accurate.
  • Improved our response times with faster call routing.
  • Reduces missed calls, leading to better customer satisfaction.
For me, the IT dashboard reflects the "IT-easy" design approach. Setting up users, adjusting calls, routing, and managing extensions takes only a few clicks.
GoTo Connect struck the right balance between functionality, simplicity, and cost.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

Yes

GoTo Connect is well-suited for distribution or hybrid teams that are in need of a unified communication system, as well as for companies that require strong mobile access for on-the-go communication. It is not ideal for teams needing advanced collaboration features like whiteboarding or real-time co-editing.

GoTo Connect Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
9
User templates
Not Rated
Call reports
9
Directory of employee names
Not Rated
Answering rules
9
Call recording
10
Call park
Not Rated
Call screening
9
Message alerts
Not Rated
Video conferencing
10
Audio conferencing
9
Video screen sharing
9
Instant messaging
9
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

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