Reputation management rocks
Rating: 10 out of 10
July 18, 2018
MS
Vetted Review
Verified User
1 year of experience
LawGro has helped us manage our reputation in a much professional and analytical way. This has also helped us capture client happiness and take steps to continuously improve on it. Most of our client undergo a higher level of stress, emotion, and expectations and are generally more sensitive. We are now able to make more data-driven decisions and also deploy technology to improve sentiments in our regular communications through their Sentiment Analyzer feature.
The case management features are simple and easy to use. We especially like the Reminders feature. It allows us to create reminders for just anything and has helped improve our deliverables.
- LawGro allows us to send surveys and questions with different interaction points with our client. Based on the client's response it also intelligently offers more options to them and help capture their feedback holistically. All the responses are then presented in an analytical fashion to gives us something called Client Happiness Index, which helps us gauge the happiness levels and take steps in addressing the gaps.
- We are able to add reminders to almost anything, e.g. sending a birthday greeting, call up someone or just even remind us for some internal task. We now create reminders for small to big, any kind of tasks and never miss them.
- The automatic reminders feature with invoices has helped to improve our collections.
Cons
- It takes more time to create new document templates. Once done, we save lot of time in generating new documents. LawGro allows to import the word document but there are formatting gaps which have to be fixed manually.
- Helped us to manage our reputation and client happiness much more professionally and analytically.