Item: Lola.com
Rating: 10
Author: Sura Hart

Overall Satisfaction with Lola.com

Use Cases and Deployment Scope

We implemented Lola.com for business travel across the whole company. As we grew, managing travel for 150+ employees was too time consuming on our support staff and we found Lola.com to do the job for us!

Pros and Cons

Pros

Easily book flights and hotels
See all flights and hotels booked across the organization
Easily change or update reservations

Cons

It would be nice if you could use miles/points to book flights and hotels
It would be nice if employees could "request travel" but have a manager approve it before it's booked

Return on Investment

Positive ROI - it was taking us too much time to book flights and hotels for staff

Alternatives Considered

We didn't look into other services as Lola met our needs and our price point so we signed up without comparing it.

Support Rating

Lola.com has amazing customer support. They reach out proactively when they see potential flight delays and can help you resolve issues via chat.

Key Insights

Do you think Lola.com delivers good value for the price?

Yes

Are you happy with Lola.com's feature set?

Yes

Did Lola.com live up to sales and marketing promises?

Yes

Did implementation of Lola.com go as expected?

Yes

Would you buy Lola.com again?

Yes

Likelihood to Recommend

Lola.com is great for a growing business and/or a busy professional. I was traveling to Boston and a snowstorm was coming in and Lola.com reached out and changed my flight all while I was in a meeting. It's so easy to use so when we onboard new staff it's just a simple account set-up for them and they are ready to go.

Comments

Please log in to join the conversation

Lola.com is a must for growing businesses!