TrustRadius Insights
Lumoa is highly valued by businesses for its ability to help them understand customers' feelings about their products, services, and …
Starting at $499 per month 500 feedback responses per month
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What is Lumoa?
Lumoa is software from the company of the same name in Helsinki, that looks at any customer interaction, automates the analysis, and highlights the items with the biggest impact. Lumoa’s executive dashboard allows the user to overview and manage different…
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Get StartedPricing
Simple
€499
Cloud
per month 500 feedback responses per month
Professional
€999
Cloud
per month 1000 feedback responses per month
Enterprise
Custom
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.lumoa.me/price
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Lumoa - Customer Experience Analytics Software
YouTube
Product Details
- About
- Integrations
- Tech Details
What is Lumoa?
Lumoa is software that looks at any customer interaction, automates the analysis, and highlights the items with the biggest impact. Lumoa’s executive dashboard allows the user to overview and manage different customer journeys, customer touchpoints, and sets of data. And users can create cards in a dashboard that represent a specific touchpoint, location, or channel to compare the performance between cards and access specific insights related to that card.
Lumoa Integrations
Lumoa Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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Lumoa is highly valued by businesses for its ability to help them understand customers' feelings about their products, services, and overall experience. By analyzing customer feedback data using AI and NLP, Lumoa provides valuable insights that enable users to improve their business operations and increase customer satisfaction. Users appreciate the platform's real-time tracking of customer feedback from various channels, allowing them to quickly respond to problems and concerns. Furthermore, the flexibility and ease-of-use of Lumoa make it a responsive and easy-to-work-with tool that provides actionable insights into the customer experience. The platform's analytical elements and soft delete functionality are particularly appreciated by users. Lumoa is also beneficial for corporate structures with multiple teams involved in product delivery as it helps reduce the delivery cycle time. Additionally, customer success teams benefit from Lumoa's analysis of customer issues from different sources such as voice calls, texts, and surveys, making it easier to identify and resolve problems. The platform's ability to handle large amounts of customer feedback and identify the most important tasks and subjects is another key advantage. Users also acknowledge the excellent cooperation and expertise shown by the Lumoa team in solving customer problems. As a survey system for customers to leave reviews on provided customer service, Lumoa enhances customer data and satisfaction analytics. Overall, organizations find Lumoa to be a valuable tool for gaining deeper insights into the overall customer experience and identifying areas for improvement.
Real-time insights into customer sentiment: Many users have praised Lumoa's ability to provide real-time insights into customer sentiment. Several reviewers have mentioned that the AI algorithms used by Lumoa accurately analyze customer feedback, allowing businesses to understand which aspects of their operations are successful and which areas need improvement.
Simplicity and ease of use: The simplicity and ease of use of the Lumoa platform have been appreciated by many users. Several reviewers have mentioned that the platform is easy to navigate and allows businesses to quickly access the information they need to make informed decisions. This user-friendly feature has made it simple for businesses to gather necessary data and take action accordingly.
Helpful customer service: Lumoa's customer service team has received positive feedback from several users who found them helpful and quick to respond. This responsive customer support has been seen as a valuable aspect, providing businesses with timely assistance when needed.
Expensive Pricing: Many users have expressed that Lumoa's platform is considered expensive compared to their competitors, making it challenging for small or medium-sized businesses to justify the cost. The higher pricing may limit access to valuable features and insights for these businesses.
Lack of Flexibility: Users find Lumoa's platform to be less flexible than other options available in the market. This lack of flexibility hinders customization and adaptability according to specific business needs, potentially limiting the effectiveness of the tool.
Limited Instructions for New Users: Some users have mentioned a lack of instructions for new users on Lumoa's platform. This absence of comprehensive guidance during onboarding makes it more difficult for users to navigate and fully utilize the platform's capabilities effectively.