What users are saying about
9 Ratings
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Top Rated
242 Ratings
9 Ratings
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Score 7.7 out of 100

Playvox

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Top Rated
242 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Attribute Ratings

  • Maestro is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Playvox is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

9.0

Maestro

90%
2 Ratings
8.9

Playvox

89%
189 Ratings

Likelihood to Renew

7.0

Maestro

70%
1 Rating
8.6

Playvox

86%
6 Ratings

Usability

Maestro

N/A
0 Ratings
8.5

Playvox

85%
4 Ratings

Availability

Maestro

N/A
0 Ratings
9.1

Playvox

91%
1 Rating

Support Rating

10.0

Maestro

100%
2 Ratings
5.9

Playvox

59%
5 Ratings

Implementation Rating

Maestro

N/A
0 Ratings
7.7

Playvox

77%
2 Ratings

Product Scalability

Maestro

N/A
0 Ratings
6.4

Playvox

64%
1 Rating

Likelihood to Recommend

Maestro

Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.
Joanna McKenzie | TrustRadius Reviewer

Playvox

Monitor and follow up on other employees' work as by using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality monitor and follow up on other employees' work as by using Playvox.
ahmed saleh | TrustRadius Reviewer

Pros

Maestro

  • Easy progress reports using a type of "mail merge" built in template
  • Reports tab is a nice feature
  • Seems fairly stable and reliable
Anonymous | TrustRadius Reviewer

Playvox

  • monitoring the chats and calls to know your mistakes and get it solve.
  • analyst your skills, and it makes you to know are you doing well or not.
  • coaching and learning from your mistakes, and seeing the errors to improve your skills in handling.
abdelfatah Ahmed | TrustRadius Reviewer

Cons

Maestro

  • Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand.
  • Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal.
  • Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue...
Joanna McKenzie | TrustRadius Reviewer

Playvox

  • The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load.
  • Keep a lot of information
  • It should have more languages for ease of control
Anonymous | TrustRadius Reviewer

Pricing Details

Maestro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Playvox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Maestro

Maestro 7.0
Based on 1 answer
Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities
Anonymous | TrustRadius Reviewer

Playvox

Playvox 8.6
Based on 6 answers
I do not think my organization has and 2nd thought of changing the Playvox because I am sure they cannot find another option that is as easy and smooth. There is no other option at all. Playvox is being used here in every department and the company cannot run without this. Now it is a basic need of this business
PERVEAZ AMJAD | TrustRadius Reviewer

Usability

Maestro

No score
No answers yet
No answers on this topic

Playvox

Playvox 8.5
Based on 4 answers
Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Maestro

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
I don't think I've encountered software problems before
mohammed abbas | TrustRadius Reviewer

Performance

Maestro

No answers on this topic

Playvox

do pages load quickly? yes / Do reports complete in a reasonable time frame, given their complexity? yes i think / If Playvox integrates with any other software or systems, does it tend to slow them down? i don't know
mohammed abbas | TrustRadius Reviewer

Support Rating

Maestro

Maestro 10.0
Based on 2 answers
I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.
Joanna McKenzie | TrustRadius Reviewer

Playvox

Playvox 5.9
Based on 5 answers
We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.
Chrissie Nelms | TrustRadius Reviewer

Implementation Rating

Maestro

No score
No answers yet
No answers on this topic

Playvox

Playvox 7.7
Based on 2 answers
From the day first, we were active on Playvox and happy with the features. It does not take much time to understand its features and its performance. A few training sessions with 'How to use' and we are experts using Playvox.
PERVEAZ AMJAD | TrustRadius Reviewer

Alternatives Considered

Maestro

Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!
Joanna McKenzie | TrustRadius Reviewer

Playvox

As I mentioned above, Playvox provides us with so much insight into how we are doing with our training program. It has also increased our ability to maintain a level of quality to ensure our customers are well taken care of. Playvox is a great tool for calibration and coaching agents. its detailed report breaks down all areas and we can easily identify areas of opportunity for agents.
Ali Nabil | TrustRadius Reviewer

Scalability

Maestro

No score
No answers yet
No answers on this topic

Playvox

Playvox 6.4
Based on 1 answer
I think it is the best rating based on my experience
mohammed abbas | TrustRadius Reviewer

Return on Investment

Maestro

  • Maestro allows me to log all communication with families, eliminating any question as to when I reached out
  • Maestro is a huge time saver with sending progress reports
  • Maestro lacks customization that would make teachers more efficient
Anonymous | TrustRadius Reviewer

Playvox

  • Positive return motivation and learning[.]
  • Negative return not continuous update[.]
  • Positive return Guidance and assistance in my work[.]
  • Negative return There are no pages to explain and facilitate access[.]
  • Positive return Training to get back to better performance and learn from mistakes[.]
  • Negative return no abbreviation[.]
muhammed taha | TrustRadius Reviewer

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