Name: Microsoft System Center Service Manager
Rating: 8.3 (47 reviews)
Author: Microsoft

Overview

What is Microsoft System Center Service Manager?

Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.

Recent Reviews

Microsoft System Center Service Manager Review

9 out of 10

August 28, 2020

Incentivized

We have more than 400 computers in our company, almost all of them running Windows OS. With Microsoft System Center Service Manager, we …

Service Manager, Solid overall!

7 out of 10

February 18, 2020

Incentivized

We use this tool for tracking IT service requests in our organization. We use this specifically as an internal IT tool that we use between …

Great all inclusive tool, but needs to be babied.

7 out of 10

February 13, 2019

Incentivized

We use Microsoft System Center Service Manager for patching physical machines, as a tool for remoting into end-user machines, getting …

MSCSM is a solid tool

8 out of 10

January 25, 2019

Incentivized

Microsoft System Center is used to push software and security updates throughout the organization. The tool is used for a number of …

Good ITSM

6 out of 10

December 10, 2018

Incentivized

Used as the main ticketing system on one of the customers. SCSM helps to drive IT processes like incident and change management according …

SCCM for the win!

8 out of 10

February 19, 2018

Incentivized

We use System Center to image and manage machines. We use it to manage several different images for all the machines in the company. It is …

SCSM is the right choice for an IT environment

8 out of 10

February 17, 2018

Incentivized

SCSM is used mainly for asset management and knowledge management, This allows us to know where and who owns what devices within our …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features

Configuration mangement (6)
9.8
98%
ITSM collaboration and documentation (6)
9.7
97%
Asset management dashboard (7)
8.7
87%
ITSM reports and dashboards (6)
7.1
71%

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Pricing

View all pricing

Microsoft System Center Service Manager

N/A

Unavailable

What is Microsoft System Center Service Manager?

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…

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What is Atera?

Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of…

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

7.8

Avg 8.2

8
Organize and prioritize service tickets
(4) Ratings
Prioritize tickets to ensure most urgent are tackled first
7
Expert directory
(3) Ratings
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
7
Service restoration
(4) Ratings
Impact assessment and automated fixes for common problems
8.7
Self-service tools
(5) Ratings
Repository of information documenting common issues and known resolutions which can be accessed directly by users
7
Subscription-based notifications
(4) Ratings
Users subscribe to notifications for ticket updates
9.7
ITSM collaboration and documentation
(6) Ratings
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
7.1
ITSM reports and dashboards
(6) Ratings
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

8.2

Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

6.7

Avg 8.4

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Product Details

About
Tech Details

What is Microsoft System Center Service Manager?

Microsoft System Center Service Manager Technical Details

Operating Systems	Unspecified
Mobile Application	No

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Comparisons

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Reviews and Ratings

(47)

Attribute Ratings

8.9
Support Rating2 ratings

Reviews

(1-7 of 7)

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August 28, 2020

Microsoft System Center Service Manager Review

Mostafa Dakam

IT Administrator

Libyan Norwegian Fertilizer Company (Oil & Energy, 1001-5000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Microsoft System Center Service Manager Feature Ratings

Incident and problem management (7)

37.142857142857146%

3.7

Organize and prioritize service tickets: N/A
N/A
Expert directory: N/A
N/A
Service restoration: N/A
N/A
Self-service tools: 90%
9.0
Subscription-based notifications: N/A
N/A
ITSM collaboration and documentation: 100%
10.0
ITSM reports and dashboards: 70%
7.0

ITSM asset management (3)

63.33333333333333%

6.3

Configuration mangement: 100%
10.0
Asset management dashboard: 90%
9.0
Policy and contract enforcement: N/A
N/A

Change management (3)

N/A

Change requests repository: N/A
N/A
Change calendar: N/A
N/A
Service-level management: N/A
N/A

February 18, 2020

Service Manager, Solid overall!

Verified User

Technician in Information Technology

Higher Education Company, 1001-5000 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Microsoft System Center Service Manager Feature Ratings

Incident and problem management (7)

71.42857142857143%

7.1

Organize and prioritize service tickets: 80%
8.0
Expert directory: 70%
7.0
Service restoration: 70%
7.0
Self-service tools: 60%
6.0
Subscription-based notifications: 70%
7.0
ITSM collaboration and documentation: 70%
7.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management (3)

66.66666666666667%

6.7

Configuration mangement: 80%
8.0
Asset management dashboard: 60%
6.0
Policy and contract enforcement: 60%
6.0

Change management (3)

66.66666666666667%

6.7

Change requests repository: 60%
6.0
Change calendar: 60%
6.0
Service-level management: 80%
8.0

February 13, 2019

Great all inclusive tool, but needs to be babied.

Matthew Smith

System Administrator

Questar Assessment Inc. (Education Management, 1001-5000 employees)

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Microsoft System Center Service Manager Feature Ratings

Incident and problem management (5)

26%

2.6

Service restoration: 60%
6.0
Self-service tools: 70%
7.0
Subscription-based notifications: N/A
N/A
ITSM collaboration and documentation: N/A
N/A
ITSM reports and dashboards: N/A
N/A

ITSM asset management (3)

90%

9.0

Configuration mangement: 100%
10.0
Asset management dashboard: 100%
10.0
Policy and contract enforcement: 70%
7.0

Change management (3)

23.333333333333336%

2.3

Change requests repository: 70%
7.0
Change calendar: N/A
N/A
Service-level management: N/A
N/A

January 25, 2019

MSCSM is a solid tool

Verified User

Manager in Information Technology

Financial Services Company, 5001-10,000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Microsoft System Center Service Manager Feature Ratings

Incident and problem management (7)

72.85714285714286%

7.3

Organize and prioritize service tickets: 70%
7.0
Expert directory: 80%
8.0
Service restoration: 60%
6.0
Self-service tools: 70%
7.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 70%
7.0

ITSM asset management (3)

66.66666666666667%

6.7

Configuration mangement: 60%
6.0
Asset management dashboard: 70%
7.0
Policy and contract enforcement: 70%
7.0

Change management (3)

70%

7.0

Change requests repository: 70%
7.0
Change calendar: 70%
7.0
Service-level management: 70%
7.0

December 10, 2018

Good ITSM

Andrey Perepelitsyn

Senior SQL Server DBA

Atos IT Solutions and Services A/S (Information Technology and Services, 10,001+ employees)

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Microsoft System Center Service Manager Feature Ratings

Incident and problem management (4)

82.5%

8.3

Organize and prioritize service tickets: 90%
9.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: 70%
7.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management (2)

90%

9.0

Configuration mangement: 100%
10.0
Asset management dashboard: 80%
8.0

Change management (3)

86.66666666666666%

8.7

Change requests repository: 90%
9.0
Change calendar: 90%
9.0
Service-level management: 80%
8.0

February 19, 2018

SCCM for the win!

Verified User

Contributor in Information Technology

Plastics Company, 1001-5000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Microsoft System Center Service Manager Feature Ratings

Incident and problem management (7)

52.857142857142854%

5.3

Organize and prioritize service tickets: N/A
N/A
Expert directory: N/A
N/A
Service restoration: N/A
N/A
Self-service tools: 100%
10.0
Subscription-based notifications: 100%
10.0
ITSM collaboration and documentation: 90%
9.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management (3)

100%

10.0

Configuration mangement: 100%
10.0
Asset management dashboard: 100%
10.0
Policy and contract enforcement: 100%
10.0

Change management (3)

83.33333333333334%

8.3

Change requests repository: 70%
7.0
Change calendar: 100%
10.0
Service-level management: 80%
8.0

February 17, 2018

SCSM is the right choice for an IT environment

Verified User

Engineer in Information Technology

Retail Company, 5001-10,000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Microsoft System Center Service Manager Feature Ratings

Incident and problem management (5)

70%

7.0

Organize and prioritize service tickets: 70%
7.0
Expert directory: 70%
7.0
Service restoration: 80%
8.0
ITSM collaboration and documentation: 60%
6.0
ITSM reports and dashboards: 70%
7.0

ITSM asset management (2)

90%

9.0

Asset management dashboard: 90%
9.0
Policy and contract enforcement: 90%
9.0

Change management (3)

80%

8.0

Change requests repository: 70%
7.0
Change calendar: 80%
8.0
Service-level management: 90%
9.0

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