Name: Elaine Byrne Solicitors - Testimonial - NUACOM Review
Uploaded: 2024-02-22T16:52:31.000Z
Duration: 1 min 1 s
Description: Nuacom Review

Digital Adoption

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Collaboration

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Hadoop-Related

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Integration Platform as a Service (iPaaS)

MLOps

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### Sales Optimization
Users have expressed mixed opinions about NUACOM's sales optimization capabilities. While some users have highlighted the ease of setup, strong onboarding, and integration with various tools for sales and support functions, others have faced challenges with technical issues, slow response times from customer support, and difficulties in resolving issues promptly. The varying experiences indicate that NUACOM's sales optimization features may offer benefits to some users while presenting challenges to others, emphasizing the importance of thorough evaluation and consideration of individual business needs before implementation.

### Customer Service Enhancements
Users consistently highlight NUACOM's customer service as a standout feature, commending the team's responsiveness and knowledge. While some users experienced initial setup challenges and delays in issue resolution, the majority express satisfaction with the level of support provided. The ability to quickly address technical issues and offer practical solutions has been a key factor in users' positive experiences with NUACOM's customer service enhancements.

### VoIP Features
While some users praise NUACOM's voip features for their ease of use and control, others express frustration with technical issues and slow response times from the support team. The ability to integrate with various tools and the continuous addition of new features are highlighted as positive aspects. However, challenges with setup, connectivity issues, and delays in resolving technical issues have led to a mixed perception of NUACOM's voip capabilities among users.

### Business Communication Tools
The reviews of NUACOM's business communication tools showcase a mix of positive and negative feedback. Users appreciate the convenience of having a business phone number accessible while traveling without incurring roaming charges. The ease of setup and the ability to gather more customer information than traditional telephones are highlighted as significant advantages. However, some users have encountered issues such as occasional need for desk phone restarts and technical difficulties with call quality and software functionality. Despite these challenges, NUACOM's business communication tools seem to offer a range of features that cater to different business needs.

### Mobile Solutions
The reviews highlight NUACOM's mobile solutions as a key asset for users, offering the flexibility to conduct business on the go without incurring expensive roaming charges. Users appreciate the convenience of having a business phone number accessible at all times, even while traveling. Despite occasional challenges related to internet connectivity affecting call reception, NUACOM's mobile app proved reliable for maintaining communication with prospects and customers. The system's adaptability to different mobile networks and the prompt support provided by the team in resolving issues contribute to a positive overall user experience with NUACOM's mobile solutions.

### Cost Management
Users consistently praise NUACOM for its exceptional cost-saving features and customer support. The reviews highlight NUACOM's ability to provide significant cost savings through lower capital costs and cheaper calls compared to traditional ISDN systems. Additionally, users appreciate the ease of controlling international and premium numbers, although some express a desire for additional functionalities like a "click and dial" feature from their PCs. In summary, NUACOM's cost management capabilities are widely regarded as a key strength by its users, contributing to overall satisfaction with the service.

### Integration Capabilities
User sentiment is divided on NUACOM's integration capabilities with HubSpot CRM. While some users praise the system for its ease of setup and practicality in connecting to CRM systems, others express frustration over unresolved technical issues that hinder the productivity of their sales teams. The ability to integrate with CRM systems like HubSpot is highlighted as a key factor in the decision-making process for adopting NUACOM, but ongoing technical challenges have led to dissatisfaction among some users.

Nuacom has successfully addressed the issue of people ringing personal phones by providing a voicemail service for all users, according to user experiences. This feature has resulted in cost savings and a more efficient telecoms system. Users have also found the software to be more user-friendly and have praised its multiple tools that facilitate effective communication between advisors and clients, resulting in good service. Additionally, Nuacom simplifies essential tasks such as dialing, voicemail, redialing, and closing deals. Its capabilities extend beyond basic communication to address marketing attribution and integration problems, as well as customer service and IVR features. Moreover, users have appreciated the ease of transferring calls between team members and customers within the system.

The setup process of Nuacom has been quick and efficient, with excellent support and onboarding assistance. Users have had a positive overall experience with the software, citing excellent customer support and quick response times. They have found the service to be reliable, with technical problems promptly addressed. Despite some negative experiences with technical issues and installation, overall feedback has been positive for most users who praise the software's efficiency, responsiveness, and professional features.

Nuacom has proven to be beneficial for businesses dealing with telecommunications needs. Some users have mentioned consolidating multiple phone numbers into one system as a key use case of the software. Furthermore, it offers cost-effective solutions for controlling international and premium numbers. Many users recommend Nuacom due to its ease of use and ability to meet complex requirements.

However, there have been reports of issues with making calls, dropped calls, and poor sound quality from some users. These experiences have led them to describe their overall journey with Nuacom as frustrating or even a nightmare. Nonetheless, despite these difficulties encountered by few users, the majority have found Nuacom to be reliable and reasonably priced.

Overall, Nuacom's success lies in solving the problem of personal phone ringing by providing a voicemail service for all users. It offers a user-friendly interface, efficient communication tools, and cost savings while delivering excellent customer support and addressing specific business needs such as marketing attribution and integration problems.

Confusing User Interface: Many users have found the software's user interface to be confusing and unintuitive, which has made it challenging for them to navigate and perform tasks effectively. This lack of clarity in the UI has resulted in a steep learning curve and wasted time trying to figure out how to use the software efficiently.

Technical Issues during Setup: Numerous users have reported experiencing various technical issues during the setup process. These problems range from failed connections to frequent system crashes, causing frustration and hindering their ability to fully utilize the software. The inability to set up the software smoothly has resulted in delays and disrupted workflows for these users.

Dissatisfactory Customer Service: Several users have expressed dissatisfaction with the customer service provided by the company. They have mentioned slow response times when seeking assistance or reporting issues, leading to prolonged downtimes and unresolved problems. The lack of effective issue resolution from customer support has left these users feeling frustrated and unsupported in their usage of the software.

Easy to Use and Navigate: Many users have found the system very easy to use and navigate, making it highly user-friendly. They appreciate the straightforward setup process, which makes it easy for them to get started with the system. Additionally, they find the backend of the system extremely user-friendly, allowing for full control without needing to contact support.

Seamless Porting Process: Several reviewers have mentioned that the porting process from their previous provider to Nuacom was seamless and hassle-free. The support team's involvement in the initial configuration and learning process has been highly praised by users, ensuring they understood how to use every tool effectively.

Flexibility and Convenience: Users appreciated being able to use the system on both desktop and while on-the-go, providing flexibility and convenience. They also valued the option of having more than one admin, allowing for efficient management of the system across different teams within an organization.

Essentials

Unlimited

Premium

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

CX Cloud Essentials

CX Cloud Digital Essentials

CX Cloud Elevate

CX Cloud Elite

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

NUACOM

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Microsoft Teams & NUACOM Integration Demo

Zoho CRM & NUACOM Integration Demo

Introducing the new NUACOM Desktop App

Turbo-boost your team's productivity with a VoIP phone system that you can use directly on your PC! The latest version of our Desktop App includes Call Notes & Tags to track the outcome of your calls, Call Recordings, a combined phonebook, user status and much more.

Learn more about NUACOM's integrations:
→ https://nuacom.ie/integrations/see-all/

See NUACOM's range of VoIP phones, handsets and headsets:
→ https://nuacom.ie/product/phones/

Subscribe to NUACOM's YouTube channel:
→ https://www.youtube.com/channel/UC3kKcCkOlv40h4kHosrbbLQ?sub_confirmation=1

Get up to date articles, news and guides on our blog: 
→ https://nuacom.ie/blog-news/

Improve Your Business Productivity with NUACOM
Get started at: https://nuacom.ie/

#NUACOM #voip #productivity #voice_over_ip #business

Elaine Byrne Solicitors - Testimonial - NUACOM Review

All-in-One Cloud Phone System with 50+ business-class features that will boost your sales and improve customer services. Plus, you connect efficiently departments and centralize your telephony for all your locations. We are here to show you the advantages of unified communications and new technology. We have been providing flexible IP phone systems since 2009 for businesses of all sizes.

Learn more about NUACOM's integrations:
→ https://nuacom.ie/integrations/see-all/

See NUACOM's range of VoIP phones, handsets and headsets:
→ https://nuacom.ie/product/phones/

Subscribe to NUACOM's YouTube channel:
→ https://www.youtube.com/channel/UC3kKcCkOlv40h4kHosrbbLQ?sub_confirmation=1

Get up to date articles and guides on our blog: 
→ https://nuacom.ie/blog-news/

Improve Your Business Productivity with NUACOM
Get started at: https://nuacom.ie/

#NUACOM #voip #productivity #voice_over_ip #business

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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What is NUACOM?