Name: Rafiki Product Demo
Uploaded: 2021-06-08T00:44:21.000Z
Duration: 2 min 4 s
Description: Rafiki Product Demo

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Continuous Integration

Mind Mapping

Development

Attendance Tracking

Education

Business Intelligence (BI)

Case Management

Collaboration

Diagramming

Enterprise Resource Planning (ERP)

Office Suites

Enterprise

Accounting

Online Trading

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

Credentialing

Diversity, Equity, and Inclusion (DEI)

Freelance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authentication

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Digital Experience Monitoring (DEM)

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

High Availability Cluster

Integration Platform as a Service (iPaaS)

M2M Application Development

Managed Security Service

Message Oriented Middleware

Modular Storage Area Network (SAN)

Network Performance Monitoring

Phishing Detection and Response

Security Validation

Storage Area Network

Virtualization Management

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Reference Management

Email Marketing

Identity Resolution

Marketing Automation

Mobile Marketing

SMS Marketing

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Security Posture Management

Security

Building Information Modeling (BIM)

Catering

Equation Editors

Intelligent Document Processing

Legal Research

Moving Software

OSS/BSS (Operations Support/Business Support)

Online Voting

Real Estate Property Management

Vertical-Specific

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Users have lauded the software for its ability to seamlessly integrate with their CRM systems, streamlining their workflow and improving data accuracy. They have also found great value in the software's transcription feature, which automatically converts calls into text, making it easier to review and analyze conversations.

Reviewers have specifically commended the coaching feature for its effectiveness in helping employees analyze and improve their call quality. By providing insights and suggestions based on call analysis, the coaching feature has proven to be a valuable tool for skill development and performance enhancement.

The quality of the software has impressed customers, particularly the comprehensive analytics page that offers detailed metrics and actionable insights. Users appreciate the inclusion of hyperlinks to recorded calls within the analytics page, allowing them to quickly refer back to specific conversations.

In addition to these features, users have found immense value in the software's ability to provide coaching, quality scorecards, and conversational insights on competition, products, and customers. The software has been highly beneficial for various use cases including training dissemination, deal management, and organizing all calls efficiently.

Users have also appreciated the instant feedback provided by the software's call transcription and topic tracking/tagging features. This relieves pressure on management to individually listen to calls for coaching purposes and allows them to focus on more strategic initiatives. Furthermore, sales teams have benefited from the software's provision of sales call intelligence and analytics, meeting transcripts, CRM notes for opportunities, and training materials for new representatives.

The software has proved invaluable in sharing sales pitches with new team members, especially in remote settings. By recording, transcribing, and evaluating pitches, it facilitates effective knowledge transfer and ensures consistent messaging across the team.

Particularly in industries such as healthcare with complex details and challenging edge cases, users have found the software to be an excellent tool for coaching and developing representatives. It helps them navigate intricate scenarios while providing valuable insights for continuous improvement.

Overall, users have experienced increased efficiency through improved CRM integration, streamlined call analysis, and valuable coaching capabilities. The software's comprehensive analytics and instant feedback features have proven to be game-changers in performance evaluation and skill development. It has introduced a more organized approach to managing calls, sharing knowledge, and training new team members. With its various use cases, the software has successfully reduced sales cycles and improved overall sales effectiveness.

Responsive and Receptive Company: Several users have mentioned that the company behind Rafiki.ai is highly responsive and receptive to their needs. They appreciated the promptness with which the company addressed their suggestions for updates or new features. Some reviewers specifically highlighted a representative named Aruna, who was praised for her helpfulness in incorporating user suggestions into the tool.

Flexibility and Integration Capabilities: Many users have commended the company's flexibility in delivering solutions for various edge cases. They also appreciated the willingness of the company to create integrations with their CRM and phone systems, even during the trial period. This flexibility was seen as a valuable aspect of using Rafiki.ai, especially for growing SDR and AE teams.

Valuable Analytics and Reporting: The provided analytics and scorecards were found to be helpful by several users in reviewing calls. They emphasized that these features added value to their sales efforts by enabling them to evaluate conversations effectively and deliver appropriate values to potential customers. Additionally, users praised the reporting capabilities of Rafiki.ai, finding them reliable and useful in analyzing call data.

Starter

Premium

Growth

Accelerator

Mediafly Intelligence360, based on InsightSquared's solution acquired by Mediafly in 2021, is a sales analytics and development platform that also supports demand generation analytics and SaaS reporting. It is designed for providing insights into sales processes, closing rates, pipeline and revenue forecasts, calculating KPIs, and market hiring processes.

Mediafly

Rafiki.ai

Conversation Intelligence

Be alerted for ghosted accounts, missed follow-ups, lack of activity, single threaded calls and more and tackle them in time to grow revenue

Capture calls, scan transcripts, search and track key topics of interest. Listen, comment, snippet, create playlists to help with onboard & ramp, share, score and coach to empower a sales team

Know what conversational factors make winning reps close more

Reps become top performers by learning  winning patterns from customer interactions

Rafiki helps to spot deal risks early, mitigate them and ensure winnable deals are not lost

How Rafiki helps users go from demo to deal close

Rafiki Product Demo

Understand how customers are really engaging with your reps in sales conversations, get actionable insights from Rafiki and turn them into Revenue.

Conversation Intelligence Software Features

Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.

Speech-to-Text Transcription

Automatically transcribes audio recordings of conversations into text for easy review and analysis.

Keyword Detection

Identifies and highlights key words or phrases within the transcribed conversations to help users pinpoint important topics.

Sentiment Analysis

Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.

Speaker Diarization

Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.

Call Recording Playback

Enables users to listen to recorded conversations for additional context and verification of the transcribed content.

Call Summarization

Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.

Conversion Metrics

Tracks and measures conversation metrics such as talk time, silence duration, and engagement levels to evaluate communication effectiveness.

Keyword Search & Retrieval

Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.

Call Tagging

Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.

Integration with CRM Systems

Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Conversation Intelligence Software

Rafiki.ai

Overview

What is Rafiki.ai?