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SanCCS

Contact center software (often CCaaS) enables organizations to manage customer interactions across voice, email, chat, SMS, and social media. Key features include IVR, ACD, omnichannel routing, call recording, analytics, and CRM integration. Designed for support and sales teams, these platforms improve responsiveness and CX. Compare cloud-based solutions by features, scalability, and verified user reviews.

Contact Center

SanCCS Admin Panel - Call Center Software Demo | SAN Softwares

SAN Softwares is a global SaaS-based product company founded in 2000, specializing in telecommunications and business management solutions. With over 25+ years of industry expertise and ISO certification, the company serves more than 2,000+ clients across 12 countries, delivering innovative software that enhances customer engagement, operational efficiency, and business productivity.Core Product PortfolioTelecommunications &amp; Contact Center Solutions<ul><li><a href="https://sansoftwares.com/products/sanccs-hosted-call-center-software/" target="_blank" rel="nofollownoopener">SanCCS</a> (Call Center Solution) – Omnichannel contact center platform with intelligent call routing, IVR, predictive dialing, call recording, real-time analytics, and CRM integration</li><li><a href="https://sansoftwares.com/products/sanippbx-ippbx-software-solutions/" target="_blank" rel="nofollownoopener">SanIPPBX</a> (Office Telephony) – Cloud-based and on-premise IP PBX systems for unified business communications</li><li><a href="https://sansoftwares.com/products/sanobd-ivr-blasting-software/" target="_blank" rel="nofollownoopener">SanOBD</a> (IVR Blasting) – Automated outbound voice broadcasting for campaigns, reminders, and notifications</li><li><a href="https://sansoftwares.com/products/sanivrbot-smart-voice-bot-solutions/" target="_blank" rel="nofollownoopener">AI Agent</a> – Smart conversational AI for automated customer interactions</li><li>WhatsApp Business API – Integrated messaging solution with green tick verification and campaign management</li><li><a href="https://sansoftwares.com/products/whatsapp-monitoring-software/" target="_blank" rel="nofollownoopener">TeamInspector</a> – WhatsApp audit and monitoring tool for compliance, analytics, and team performance tracking</li></ul>Business Management Software<ul><li><a href="https://sansoftwares.com/products/vedaerp-billing-accounting-software/" target="_blank" rel="nofollownoopener">VedaERP</a> – All-in-one accounting, billing, inventory management, and lead management system with GST compliance, e-invoice generation, multi-branch support, project management tools, and contract tracking</li><li><a href="https://sansoftwares.com/products/santms-ticket-management-software/" target="_blank" rel="nofollownoopener">SanTMS</a> (Ticket Management System) – Comprehensive helpdesk and support ticketing platform</li><li>Immigration CRM – Specialized customer relationship management for immigration consultancies</li><li>Order Management System – End-to-end order processing and fulfillment tracking</li><li>Transport Management System – Logistics and fleet management solution for carrier services</li></ul>Unique Differentiators SAN Softwares stands out through flexible deployment models—cloud-hosted and on-premise—meeting varied compliance, security, and infrastructure needs. Extensive API integrations enable seamless connectivity with CRM systems, payment gateways, e-commerce platforms, and third-party business tools. Omnichannel capabilities unify voice, email, SMS, WhatsApp, Facebook, Twitter, web chat, and Google Sheets into a single agent workspace, providing complete interaction history and context.Industry Focus Serving call centers, BPOs, healthcare, fintech, e-commerce, education, logistics, and immigration consultancies, SAN Softwares delivers industry-specific workflows and features that address sector challenges effectively.Support &amp; Implementation SAN Softwares provides 24/7 support, ensuring rapid issue resolution and continuous system availability. Implementation timelines range from 2–8 weeks, with dedicated teams guiding configuration, data migration, integration setup, and user training.Global Reach &amp; Compliance Operating across India, Middle East, Asia-Pacific, and beyond, SAN Softwares adheres to ISO and data protection standards. Solutions support multiple languages and currencies, facilitating international business operations.

SAN Softwares

Hosted Call Center Solution | Online Based Call Center Software Solution | #callcentersoftware

One of the best online based call center solution or if you want hosted call center software than you can contact SAN Softwares Pvt. Ltd. 
For Free DEMO please call or visit website https://sansoftwares.com/ | 0124-4310736

#Hosted #CallCenter #SoftwareSolution

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Agent dashboard

Enables agents to track and view their individual and team performance.

Validate callers

Authenticates inbound callers with a customer ID.

Outbound response

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Call forwarding

Forwarding of calls to the appropriate agents.

Click-to-call (CTC)

Warm transfer

Allows current agent to speak with new agent before call is transferred.

Predictive dialing

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Interactive voice response

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

REST APIs

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Call scripts

Providing agents with a predefined conversation script.

Call tracking

Enables agents and managers to see the origin of the call.

Multichannel integration

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

CRM software integration

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Communications forecasting

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

Inbound call routing

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Omnichannel inbound routing

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Recording

Record conversations to improve service quality by evaluating agent-customer interactions.

Quality management

Ability to monitor conversation content, administer evaluations, establish policies etc..

Call analytics

Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

Historical reporting

Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

Live reporting

Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

Customer surveys

Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

Customer interaction analytics

The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

Omnichannel support

Different customer interaction channels that a vendor may or may not offer.

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Predictive Analytics

Using artificial intelligence (AI) capabilities such as machine learning and natural language processing to enhance customer experience.

Intelligent call routing

Uses machine learning to connect calls to the correct agents based off previous interaction data.

SanCCS

Overview

What is SanCCS?