Splunk Real User Monitoring (RUM)

Splunk Real User Monitoring (RUM)

Score 8.6 out of 10
Splunk Real User Monitoring (RUM)


What is Splunk Real User Monitoring (RUM)?

Splunk Infrastructure Real User Monitoring (RUM) enables monitoring of any stack, on-prem, hybrid, and multiclou
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Recent Reviews

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Popular Features

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  • Application monitoring (8)
  • Threshold alerts (8)
  • Database monitoring (8)
  • Predictive capabilities (8)

Reviewer Pros & Cons

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Video Reviews

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splunk.com/en_us/software/p…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $14 per 10,000 sessions
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Application Performance Management

Application performance management software monitors software to ensure performance and availability

7.9Avg 7.8
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Product Details

What is Splunk Real User Monitoring (RUM)?

RUM helps users understand, measure, and improve the end user experience. Splunk RUM stitches together complete user sessions in an end to end view with backend performance, helping users understand how the entire environment impacts customer experience, from backend services to web browsers and native mobile applications (iOS and Android).

Splunk Real User Monitoring (RUM) Video

Splunk Digital Experience Monitoring: Real insights into real user experience

Splunk Real User Monitoring (RUM) Competitors

Splunk Real User Monitoring (RUM) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Splunk Infrastructure Real User Monitoring (RUM) enables monitoring of any stack, on-prem, hybrid, and multiclou

Splunk Real User Monitoring (RUM) starts at $14.

Dynatrace, Microsoft System Center, and LogicMonitor are common alternatives for Splunk Real User Monitoring (RUM).

Reviewers rate Application monitoring highest, with a score of 8.5.

The most common users of Splunk Real User Monitoring (RUM) are from Enterprises (1,001+ employees).
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Reviews and Ratings



(1-8 of 8)
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Anuj Rai | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Splunk RUM helps in identifying the pattern and behaviour of the end-user when he is interacting with your application. It helps in identifying what services are most frequently and least browsed by end-user. Also, it helps in identifying bottlenecks in case services are slow or end-user interaction is taking too much time capturing their response time, and errors (if any).
  • Identifying brute attacks.
  • Helps in identifying end user behaviour.
  • Capturing pages which have slow response time.
  • No live stream of data.
  • Splunk is entirely dependent on logs which means no logs then you can't perform a Splunk query.
  • Splunk RUM needs to be a bit simplified in terms of user interaction.
Splunk RUM was really helpful in identifying brute force attacks as we used Splunk query language and were able to identify how many failed login attempts were made from which country and blacklisted those IP's. Since Splunk entirely depends on Splunk query language, if there are no logs or you delete the logs you can't perform analysis, as there is no stream of live data and also it depends on how frequently your data can be indexed.
Score 10 out of 10
Vetted Review
Verified User
We use it to understand and troubleshoot problems in user-facing web apps, configured to have complete visibility from end to end into any request made by a browser. In real-time, we can quickly monitor and identify the root causes, performance bottlenecks and measurements across all browsers in our production environments.
  • Performance metrices.
  • Dynamic and agile.
  • Improved compliance & risk management.
  • Database monitoring.
  • Bottlenecks metrices often misguided by AI.
  • Delayed uptime in the system (system outage/downtime).
  • Simplify the data metric reporting.
Very robust and great tool for the analysis of logging activity, threat intelligence and auditing trails. It allows for collecting, aggregating and prioritizing various systems to locate vulnerabilities to help with the improvement of security operations. It has built-in Incident Response and Breach Notification, and network and vendor security features and plenty of dashboards and alerts that are customizable to your business needs.
Score 9 out of 10
Vetted Review
Verified User
We use Splunk Real User Monitoring in our company to monitor user activity in our customer experience app, so as to easily find and fix any issues, problem or bug that may be hindering our customers from accessing our app services, with end to end visibility Splunk RUM allows us to see the origin of any problem in our app thus allowing us to quickly and accurately fix the problem.
  • End-to-end visibility enables me to see each transaction from start to finish thereby making it easy to know where exactly an anomaly is coming from.
  • They have a really kind and helpful customer support.
  • Application monitoring.
  • End user performance metrics.
  • I think that integration with other apps needs to be improved because it's not very smooth currently.
  • Splunk RUM as with other Splunk Products has a very high price tag, I hope they provide more affordable options.
  • Analytics reports are sometimes hard to understand, maybe the creators should work on how to make the reports easily understandable and implementable.
Splunk RUM even with the integration problems works very well to provide end-user metrics that allow us to identify any problem our customers may be facing with our app, and it has helped us reduce downtime and customer frustration which leads to increased Productivity, for this reason, I recommend this to anyone that's looking for a user monitoring solution for their application.
Score 9 out of 10
Vetted Review
Verified User
Our department actuated Splunk RUM to visualize our web browsers, iOS apps and Backend services. It has a powerful AI and real-time streaming design that speedily detects and sequesters those with problems .It provides us with quick and very easy way of troubleshooting and identifying the root cause of issues. We are able to track user activities through sessions easing the measuring of app performance.
  • Identifies root causes of an issue briskly.
  • simple trouble shooting.
  • The automated call routes alerts appropriately.
  • monitoring many users could be advanced
  • manage huge history data
Splunk Real User Monitoring assists us in segregating issues rapidly across complex dispersed systems. It has good visibility across all the systems. We can easily finds and resolves flaws minimizing the mean time to mend through its intuitive interface. It offers rapid integration especially when you are part of the Splunk environs. It is generally great but has outdated SDKs
Score 7 out of 10
Vetted Review
Verified User
We use Splunk Real User Monitoring (RUM) to debug any issues in an application end to end. This includes issues that could occur in the frontend or in the backend or debugging logs in general. It also has a cool user interface, and the artificial intelligence engine is a nice touch as well.
  • Artificial Intelligence engine
  • End to end visibility
  • Good User Interface
  • Performance improvement in case of multiple filters
  • Less storage
  • Better pricing
Scenarios where Splunk Real User Monitoring is well suited:
- End-to-end debugging of an application deployed to production.
- Artificial intelligence suggestions based on log data.
- Good user interface.

Scenarios where Splunk Real User Monitoring is less appropriate:
- Where storage available is less.
- Where multiple filters need to be applied at the same time.
Score 8 out of 10
Vetted Review
Verified User
We are using this product to get move visibility of our user's issues and measure user experience of server-side applications. It helps us to reduce MTTR and better visibility of user activity per session helps us to have a proactive approach with a better service-oriented approach. Many out-of-the-box integrations also made our life easier for implementation.
  • Easily to find errors and fix them
  • Detailed inspection of user's data
  • Great dashboards that provides important insights
  • the analytics side of product can be better
  • Cost model to be company friendly
  • Product Documentation can be better
This product provides us solutions for a need for security operations, automated response, as well as mapping adjusting of security components. It provides us good SIEM fundamental platform. We are also using Splunk for information assurance, system alerting, and compliance aspects of IT area. Its integration with 3rd parties have good benefits for initial phase.
Score 9 out of 10
Vetted Review
Verified User
In our environment, Splunk RUM is used to reduce the troubleshooting time during Major Incident Management. It gives us End-to-End visibility of what is happening inside the application thus helping to locate the issue faster in times of need. The tool helps us to take proactive measures to improve the customer-facing application with the help of the user activity report and its various feature.
  • Correlation of issue for Complex application.
  • Easy to adopt user experience setup and interactive reporting.
  • Error handling and performing automated workflow based on the known error.
  • The setting baseline for AI-driven troubleshooting requires more documentation to implement.
  • Room for integration with open sourced or inhouse monitoring tools.
  • Required more flexibility on setting up mobile OS performance metrics.
RUM is best suited to monitor the application where performance is the key indicator. It is useful when it comes to getting real-time updates on what the customer is facing while using a web-based application. Also, figure out the issue and capture it in a report to showcase and work on. We are still exploring the features of how Splunk RUM can be leveraged so that the mobile experience can also be stored and related to web applications.
Score 9 out of 10
Vetted Review
Verified User
RUM has been key in monitoring and resolving any issues with users on front end or backend issues. Works great with our websites and mobile applications and the data we receive has really cut down on our troubleshooting time and down time. Seeing end user perfomance metrics have really helped us in development.
  • website metrics
  • mobile
  • cost
  • integration with other tools
Was easy to setup with our existing splunk install and has great dashboards already built by default that cover most of the metrics we wanted to see. Once it is all configured there isn't much maintenance that's needs to be done and our frontline uses the dashboard to detect any issues.
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