End-user metrics and monitoring is made better with Splunk Real User Monitoring
May 14, 2022

End-user metrics and monitoring is made better with Splunk Real User Monitoring

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splunk Real User Monitoring (RUM)

We use Splunk Real User Monitoring in our company to monitor user activity in our customer experience app, so as to easily find and fix any issues, problem or bug that may be hindering our customers from accessing our app services, with end to end visibility Splunk RUM allows us to see the origin of any problem in our app thus allowing us to quickly and accurately fix the problem.
  • End-to-end visibility enables me to see each transaction from start to finish thereby making it easy to know where exactly an anomaly is coming from.
  • They have a really kind and helpful customer support.
  • Application monitoring.
  • End user performance metrics.
  • I think that integration with other apps needs to be improved because it's not very smooth currently.
  • Splunk RUM as with other Splunk Products has a very high price tag, I hope they provide more affordable options.
  • Analytics reports are sometimes hard to understand, maybe the creators should work on how to make the reports easily understandable and implementable.
  • Real user actions monitoring.
  • SIEM platform.
  • Alerts and notification.
  • Log analysis.
  • Improved customer experience.
  • Improved customer support.
  • Increased Productivity.
  • Reduced app downtime.

Do you think Splunk Real User Monitoring (RUM) delivers good value for the price?


Are you happy with Splunk Real User Monitoring (RUM)'s feature set?


Did Splunk Real User Monitoring (RUM) live up to sales and marketing promises?


Did implementation of Splunk Real User Monitoring (RUM) go as expected?


Would you buy Splunk Real User Monitoring (RUM) again?


Splunk RUM even with the integration problems works very well to provide end-user metrics that allow us to identify any problem our customers may be facing with our app, and it has helped us reduce downtime and customer frustration which leads to increased Productivity, for this reason, I recommend this to anyone that's looking for a user monitoring solution for their application.

Splunk Real User Monitoring (RUM) Feature Ratings

Application monitoring
Database monitoring
Threshold alerts
Predictive capabilities
Application performance management console
Collaboration tools
Out-of-the box templates to monitor applications
Application dependency mapping and thresholding
Virtualization monitoring
Server availability and performance monitoring
Server usage monitoring and capacity forecasting
IT Asset Discovery