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Tymeshift is a productivity measurement tool that helps businesses tackle organizational and communication issues. The software provides …
Overview
What is tymeshift?
tymeshift is an agent management software designed for Zendesk users that automates time-consuming processes like scheduling, forecasting, and data management. The software provides a range of features to help organizations streamline their support operations and boost productivity. With tymeshift, agents...
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What is tymeshift?
tymeshift aims to simplify workforce management, and helps support teams using Zendesk focus on their customers by automating what was once manual and time consuming. The software helps displace spreadsheets so users can better forecast & automate scheduling.
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What is tymeshift?
tymeshift is an agent management software designed for Zendesk users that automates time-consuming processes like scheduling, forecasting, and data management. The software provides a range of features to help organizations streamline their support operations and boost productivity. With tymeshift, agents can complete daily activities within the same interface as Zendesk tickets – ensuring seamless workflow without switching between applications.
One of the key benefits of using tymeshift is automated scheduling of breaks and channel-specific assignments based on availability and proficiency levels. This intelligent task assignment helps ensure tasks are managed efficiently whilst boosting both user engagement and satisfaction rates. In addition, the tool allows real-time monitoring to show managers what's happening in each team and every channel in real-time - improving decision-making capabilities by providing them access to live data feeds. Users can build custom scorecards based on selected metrics to motivate themselves or others effectively while getting prompt notifications so that no service request goes unnoticed or unresolved for long periods by sending email alerts, Slack messages or Chrome notifications when an agent is stuck on a ticket or doesn't show up at all. Overall, tymeshift simplifies support operations allowing teams to focus on delivering exceptional customer experiences with automation helping drive efficiency gains throughout any organization using it alongside Zendesk service tools.
tymeshift Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Tymeshift is a productivity measurement tool that helps businesses tackle organizational and communication issues. The software provides visibility on teams' efficiency, allowing customer support to identify and address tricky queries causing longer response times. Users have reported that the tool enables optimum utilization of resources, allowing teams to keep track of time spent working both on and off the queues.
Managers, in particular, appreciate Tymeshift's ability to improve employee productivity by identifying gaps in their performance, presented in real-time. The software also provides accurate hour billing values by visualizing activities that are deemed unproductive. For staffing purposes, users have also pointed out how the tool keeps track of work punches accurately, making it easier to identify where more staffing is needed. Ultimately, Tymeshift is successful at resolving workforce management challenges by providing actionable analytics to improve productivity in a trackable manner.
User-friendly Interface: Reviewers have found tymeshift to be very easy to navigate, thanks to its user-friendly interface. Many users have appreciated the colorful schedule that makes it simple to see what agents are supposed to be doing at any given time.
Easy-to-use Reporting Feature: According to multiple reviewers, tymeshift's reporting feature is both detailed and easy to use. Users appreciate the insights it provides into agent occupancy and productivity. Exporting reports into Excel or CSV format has also been praised by many customers.
Efficient Forecasting & Scheduling Features: A number of users have expressed that they find tymeshift's forecasting and automatic scheduling features highly useful. These features streamline the process of managing a workforce, saving time and effort for businesses.
Limited features: Some users have expressed disappointment with the limited reporting features of Tymeshift, which are only available in higher pricing tiers. They feel inconvenienced by having to pay extra for basic analytical tools.
Glitches and system failures: Several reviewers have reported that Tymeshift occasionally glitches or stops working altogether. This has resulted in frustration when trying to track hours and schedule shifts.
Inaccurate metrics: A number of users have noted inaccuracies with some of the metrics provided by Tymeshift, particularly with the Tickets Solved per Hour feature. They find discrepancies between what is being recorded versus actual performance numbers.