Name: tymeshift
Rating: 9 (2 reviews)
Author: tymeshift

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Text Editors

Version Control

Development

School Management

Education

Business Intelligence (BI)

Calibration Management

Collaboration

Enterprise Search

Meeting Management

Enterprise

Accounting

Accounting and Tax Services

Anti-Money Laundering (AML)

Cryptocurrency Wallets

Financial Research

Financial Risk Management

Hedge Fund

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employer of Record (EOR)

HR Management

International Payroll

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Complex Event Processing

Component Content Management

Data Governance

Density-Optimized Servers

Fraud Detection

Hosted Virtual Desktop

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Metadata Management

Network Performance Monitoring

Network Traffic Analysis (NTA)

Product Implementation Services

Test Management

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Loyalty Program

Email Marketing

Location Intelligence

Marketing Automation

Referral Marketing

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales

Data Loss Prevention

Data-Centric Audit Protection (DCAP)

Operational Technology (OT) Security

Security Information and Event Management (SIEM)

Security

Awards Management

Car Rental

Construction Accounting

Legal Research

Retail Execution

Vertical-Specific

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### Workforce Scheduling
Users generally praise Tymeshift's workforce scheduling capabilities, highlighting the ease of use and effectiveness of the forecasting and automatic scheduling features. While some users express a desire for more granularity in agent activity reporting, overall, Tymeshift's scheduling functionality is seen as a valuable tool for managing workforce resources efficiently. The integration with Zendesk tools and the ability to track agent tasks and workload are particularly appreciated by users, contributing to a more streamlined scheduling process. Despite some limitations, such as the lack of integration with certain platforms and pricing concerns, Tymeshift's workforce scheduling feature remains a key asset for many users seeking to optimize their workforce management strategies.

### Time Management
Users have varying opinions on tymeshift's time management features, with some praising its efficiency while others express concerns about its functionality. While some find it beneficial for tracking time and schedules accurately, others highlight issues such as the inability to view total worked hours for payment calculations and the lack of mobile accessibility. Additionally, users mention challenges in setting up specific time tracking parameters, such as distinguishing paid working hours from breaks. Despite these mixed reviews, tymeshift appears to offer a solution for manual time tracking processes, streamlining scheduling tasks, and providing real-time insights into agents' working hours.

### Performance Forecasting
Users consistently praise Tymeshift's accurate and easy-to-use forecasting capabilities. The tool's forecasting feature is highlighted as a top-notch asset that simplifies workforce management. Users appreciate the ability to segment tickets based on different work types, making forecasting more tailored and efficient. While some users express a desire for more granularity in agent activity reporting, the overall sentiment towards Tymeshift's performance forecasting remains positive. The tool's integration with Zendesk is also commended for streamlining processes and enhancing overall efficiency in performance forecasting.

### Productivity Monitoring
Users generally appreciate tymeshift's robust productivity monitoring features. Reviewers consistently highlight the platform's effectiveness in tracking agent performance, monitoring productivity levels, and facilitating real-time adjustments to enhance efficiency. While some users have reported occasional glitches in the tracking system, the overall sentiment leans towards the positive, with users finding value in the transparency and visibility provided by tymeshift's productivity monitoring capabilities. The ability to schedule, track tasks, and monitor workload allocation has been particularly praised for aiding in optimizing resource utilization and improving team productivity.

### Operational Efficiency
Users consistently highlight tymeshift's operational efficiency as a key strength, emphasizing its impact on resource utilization, intraday planning, and overall operational effectiveness. The system's ability to streamline processes, enhance productivity, and provide transparency in scheduling and resource allocation is widely appreciated by reviewers. While some users express a desire for a mobile app to further enhance operational efficiency, the general sentiment leans towards positive experiences with tymeshift's operational efficiency features.

### Customer Service Excellence
Users consistently praise Tymeshift for its exceptional customer support and service capabilities. The reviews highlight the ease of learning the software, the helpfulness of the customer service team, and the continuous improvements based on customer feedback. While some users mention concerns about constant monitoring, the overall sentiment leans heavily towards positive experiences with Tymeshift's customer service excellence. Customers appreciate the accessibility of resources like the help center and YouTube videos, which contribute to their positive interactions with the support team.

### Team Collaboration and Support
Users consistently highlight Tymeshift's support team as a standout feature, praising their responsiveness and dedication throughout the onboarding process and ongoing support. The team's proactive communication and swift resolution of issues have garnered positive feedback from users. Additionally, the collaborative nature of Tymeshift's support team has been instrumental in enhancing the overall user experience, fostering a sense of reliability and trust among customers.

### Zendesk Integration
While users generally appreciate Tymeshift's integration with Zendesk, there are some concerns about its exclusivity to Zendesk. Users find the integration to be intuitive and clever, allowing for easy access to information without toggling between multiple apps. However, there is a desire for Tymeshift to expand its integration capabilities beyond Zendesk to cater to users working with other platforms. Despite the limitations, the Zendesk integration is seen as a valuable feature that streamlines processes and enhances efficiency for users utilizing Zendesk in their operations.

Tymeshift is a productivity measurement tool that helps businesses tackle organizational and communication issues. The software provides visibility on teams' efficiency, allowing customer support to identify and address tricky queries causing longer response times. Users have reported that the tool enables optimum utilization of resources, allowing teams to keep track of time spent working both on and off the queues.

Managers, in particular, appreciate Tymeshift's ability to improve employee productivity by identifying gaps in their performance, presented in real-time. The software also provides accurate hour billing values by visualizing activities that are deemed unproductive. For staffing purposes, users have also pointed out how the tool keeps track of work punches accurately, making it easier to identify where more staffing is needed. Ultimately, Tymeshift is successful at resolving workforce management challenges by providing actionable analytics to improve productivity in a trackable manner.

User-friendly Interface: Reviewers have found tymeshift to be very easy to navigate, thanks to its user-friendly interface. Many users have appreciated the colorful schedule that makes it simple to see what agents are supposed to be doing at any given time.

Easy-to-use Reporting Feature: According to multiple reviewers, tymeshift's reporting feature is both detailed and easy to use. Users appreciate the insights it provides into agent occupancy and productivity. Exporting reports into Excel or CSV format has also been praised by many customers.

Efficient Forecasting & Scheduling Features: A number of users have expressed that they find tymeshift's forecasting and automatic scheduling features highly useful. These features streamline the process of managing a workforce, saving time and effort for businesses.

Limited features: Some users have expressed disappointment with the limited reporting features of Tymeshift, which are only available in higher pricing tiers. They feel inconvenienced by having to pay extra for basic analytical tools.

Glitches and system failures: Several reviewers have reported that Tymeshift occasionally glitches or stops working altogether. This has resulted in frustration when trying to track hours and schedule shifts.

Inaccurate metrics: A number of users have noted inaccuracies with some of the metrics provided by Tymeshift, particularly with the Tickets Solved per Hour feature. They find discrepancies between what is being recorded versus actual performance numbers.

tymeshift is an agent management software designed for Zendesk users that automates time-consuming processes like scheduling, forecasting, and data management. The software provides a range of features to help organizations streamline their support operations and boost productivity. With tymeshift, agents can complete daily activities within the same interface as Zendesk tickets – ensuring seamless workflow without switching between applications. 

One of the key benefits of using tymeshift is automated scheduling of breaks and channel-specific assignments based on availability and proficiency levels. This intelligent task assignment helps ensure tasks are managed efficiently whilst boosting both user engagement and satisfaction rates. In addition, the tool allows real-time monitoring to show managers what's happening in each team and every channel in real-time - improving decision-making capabilities by providing them access to live data feeds. Users can build custom scorecards based on selected metrics to motivate themselves or others effectively while getting prompt notifications so that no service request goes unnoticed or unresolved for long periods by sending email alerts, Slack messages or Chrome notifications when an agent is stuck on a ticket or doesn't show up at all. Overall, tymeshift simplifies support operations allowing teams to focus on delivering exceptional customer experiences with automation helping drive efficiency gains throughout any organization using it alongside Zendesk service tools.

ADP Vantage HCM Time

ADP Global Time and Labor Management

ADP Workforce Now Enhanced Time

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

Essential

Enhanced

Complete

HR Pro

Payroll Essentials

HR Plus

Hiring Advantage

Performance Plus

ADP Workforce Now

tymeshift

Workforce Management is concerned with scheduling and tracking the workforce. This is particularly important for organizations with shift workers and includes applications to track time and attendance, monitor compliance with labor laws, and sometimes includes payroll functionality.

tymeshift takes the extra 'work' out of workforce management. Built for Zendesk, tymeshift aims to simplify WFM for support teams so you can focus on what really matters: your customers. Featuring tools that automate time-consuming processes like forecasting, scheduling, and data management, you can ditch the spreadsheets and see everything you need in one place. Plus, your agents will be able to complete daily activities and see their schedules straight in Zendesk - making us the best partner to Zendesk you'll ever meet.

Workforce Management Software Features

Workforce Managment software features aid in helping business manage employees and their welfare.

Time and Attendance Tracking

Tracks employees' work hours, breaks, and attendance to ensure accurate payroll processing and compliance with labor regulations.

Scheduling and Shift Management

Allows managers to create, assign, and modify employee schedules, taking into account factors like availability, skillsets, and workload.

Payroll and Attendance Integration

Integrates with payroll systems to streamline the transfer of attendance data for efficient and error-free payroll processing.

Leave Management

Enables employees to request time off, sick leave, or other types of leave, and allows managers to approve or deny these requests.

Workforce Reporting and Analytics

Generates reports on employee attendance, overtime, labor costs, and other workforce data to inform decision-making and optimize operations.

Workforce Compliance Monitoring

Monitors and ensures compliance with labor laws, union agreements, and company policies regarding work hours, breaks, and overtime.

Mobile Accessibility

Provides employees and managers with mobile apps or web portals to access workforce management functions remotely and on-the-go.

Task Assignment and Tracking

Assigns tasks to employees, tracks task progress, and monitors task completion to streamline workflow and improve productivity.

Forecasting and Resource Planning

Utilizes historical data and trends to forecast workforce needs, allocate resources efficiently, and adjust staffing levels as needed

Staffing Forecasting and Resource Planning

Utilizes historical data and trends to forecast workforce needs, allocate resources efficiently, and adjust staffing levels as needed.

Shift Swapping and Time-Off Requests

Allows employees to request shift swaps with colleagues or submit time-off requests, with managers approving changes as necessary to accommodate schedule flexibility.

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Overview

What is tymeshift?