Absorb LMS - Bags of features and great support!
Updated July 03, 2024

Absorb LMS - Bags of features and great support!

Sue Christensen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Absorb LMS

OTEC provides workforce development and training to the Tourism and Hospitality sector. We are specialists in providing training to hotels, restaurants, destinations, attractions, venues and tourism organizations. To enable our clients to access the wide array of training we have available, we need a modern, effective, engaging, but simple to use LMS. Absorb LMS is the vehicle we use to provide our products and services to the Tourism and Hospitality sectors.


  • Simple but engaging for learners
  • Great reporting features!
  • A really committed support team. Always available and no question is too trivial.
  • Adaptability to meet the needs of a wide and varied audience


  • Nothing particularly springs to mind!
  • The system is so loaded with such great features, it is sometimes hard to decipher where to go next!
  • Engaging learner experience
  • Reporting
  • eCommerce
  • Integration with other systems
  • Broadened the reach of businesses able to access the training
  • Simplified access to training for users, increasing sign up
  • Incentivized learners to complete the training and get the certificate!
  • Social Learning (Absorb Engage)
The Support Team at Absorb are fantastic. No question is too trivial, all enquiries are handled really promptly and deftly. Even when it's clearly user error!!
Absorb LMS has all the functionality that is now expected from a premier LMS. But it also has superb customer support. At a fair price point

Do you think Absorb LMS delivers good value for the price?


Are you happy with Absorb LMS's feature set?


Did Absorb LMS live up to sales and marketing promises?


Did implementation of Absorb LMS go as expected?


Would you buy Absorb LMS again?


OTEC uses Absorb LMS as a B2B tool. It is the interface through which we direct all our online learning and shortly all instructor led learning too. It is easy to set up, administer and is really intuitive. Therefore clients can easily provide access to OTEC's training to their employees. Though OTEC also uses Absorb LMS as an internal tool, it's primary function is to enable us to host and share OTEC's training (be it eLearning, Instructor Led or a blend of the two) to other businesses. We can even white label it for them! With a varied set of clients and therefore a really diverse group of users, reporting functionality is very important to OTEC. Not a problem with Absorb LMS! Some of the best reporting options that I have seen in the back end of an LMS. And none of it is hidden - it's easy to find.

Absorb LMS Feature Ratings

Course authoring
Not Rated
Course catalog or library
Learning content
Not Rated
Mobile friendly
Progress tracking & certifications
Compliance management
Not Rated
Learning administration
Learning reporting & analytics
Social learning
Not Rated
Not Rated
Single Sign On (SSO) Enabled Learning
Not Rated

Absorb LMS Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
OTEC has included Support within it's Absorb package. The L&D Team is small and agile with a large number of clients and learners. Therefore it was important to the organization to have Absorb's support expertise to allow OTEC to provide the best learning environment for clients and learners
The team had to migrate multiple legacy LMSs into Absorb. This needed to be completed within a matter of weeks during set up of the platform and for multiple periods in the following months. The support provided by the Absorb team was excellent - clear, timely, thorough and reassuring

Using Absorb LMS

Is really easy to use for both learners and admins. It's intuitive. Everything is where you would expect it to be and the user interface is clean, clear and simple. Bravo
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Enrolling and Managing Users
  • Report - it's excellent
  • Content curation


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