Item: Adobe Experience Manager
Rating: 8
Author: Verified User

Overall Satisfaction with Adobe Experience Manager

Use Cases and Deployment Scope

Used AEM to build client websites, and it is super convenient and interesting working on AEM to build user imaginations into reality; the user interface and user experience with AEM are on another level. AEM increased engagement on one of our community websites which played a vital role while increasing the page visits; as it's cloud-based, we never have a think about working on different locations, and it's super easy to deal with multiple instances.

Pros and Cons

Pros

Community Forums.
Asset Management.
Drag-drop widgets.

Cons

Managing Customisations.
Custom UI/UX management.
Custom code implementation on specific pages without increasing load.
Platform dependent website development.

Return on Investment

Increased Customer Engagement.
Increased Page views and website visits.
Very Costly Setup and Maintenance.

Usability

AEM provided me with a better experience in terms of deliveries, feedback, and progress tracking. It not only increases engagement but also provides us with various analytics of traffic visits, and the asset management is superb overall. By adding the minor details of assets, we can easily search them in the main search bar set on top of assets.

Favorite Features

Core components.
Assets Management.
Cloud Platform features.

Alternatives Considered

Khoros Communities, Zendesk Guide and WordPress

AEM provides a sustainable quality of work that goes long-lasting, and we don't need to worry about future updates as AEM gives time-to-time security, patch, and platform updates. Not only updates, AEM introduces new features every now and then, which not only encourage its users but also lets us pay a good amount for it as well; apart from customizing the website, AEM also provides us with community forums that facilitate and increase customer engagement. In AEM forums, we can also rank users, give them badges and promote them to put more content on the community.

Key Insights

Do you think Adobe Experience Manager delivers good value for the price?

Yes

Are you happy with Adobe Experience Manager's feature set?

Yes

Did Adobe Experience Manager live up to sales and marketing promises?

Yes

Did implementation of Adobe Experience Manager go as expected?

Yes

Would you buy Adobe Experience Manager again?

Yes

Other Software Used

Zendesk Guide, Khoros Communities, Slack, Jira Software, Skype

Likelihood to Recommend

Cloud sharing with the clients and the customer journey helps me to manage all the programs I have with Adobe and its content and commerce features; nobody else in the market is letting me connect my Adobe files with them. The data insights should have more KPIs; every content and picture should have the file details in there as well so we can figure out which client is getting low-res files and which is our hi res client so we can optimize our computer and the files according to that.

Comments

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Adobe Experience Manager - All in One Package.

Modules Used