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Easy to implement, quick to adopt, productive tool for company
Updated July 30, 2021

Easy to implement, quick to adopt, productive tool for company

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

Used to sign off regulated/controlled documents. Allows traceability and compliance (signee is identified and validated via use of user phone call/verification feature).
  • Integrated callback to user to validate identity feature was a selling point for us when selecting system around two years ago. It solved the issue of how you know the person logged in to sign is actually the correct person. The callback/code feature solved that for us.
  • Would like more onscreen pop-up help prompts to help process along. Sometimes signing a document is a bit confusing for new users
  • Positive impact in allowing paper-to-digital transition (reduced paperwork and paper file/records). We didn't measure ROI, but Adobe Sign certainly allowed us to handle scaled business documentation without having to scale admin costs to match.
It was difficult to estimate transaction needs during initial implementation. Therefore it was tough to select the correct level of pricing/use tier. The Adobe team was very helpful in allowing us to be more conservative at the beginning until we could better estimate future costs (and tier) based on actual use without a penalty.
It has became a standard process for us quickly across the company without a lot of internal training and ramp-up.
Standard sign-off of supplier contracts/agreements
Sign-off of sales SOWs with multiple revisions by customers
Sign-off of clinical study design documentation

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

Yes

At the time we selected Adobe Sign over the other product we considered (DocuSign). The callback feature and ability to meet FDA regulatory needs drove our decision. I'm not sure if any other products have improved since 2019. It ill only benchmark other systems if the Adobe product or pricing becomes an issue for us.
Well suited for documents that need to be compliant with FDA regulatory needs.