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On the right track
Updated March 07, 2017

On the right track

Yvette Calhoun | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Our company uses ADP WFN for HR/PR, Onboarding, Recruiting, Benefits, Payroll, Payroll Taxes
  • ADP WFN is intuitive as you move through the program
  • ADP Custom Reporting is easy to learn and use
  • ADP WFN Mobile Application is super easy to read and understand.
  • ADP WFN holds back certain features in order to sell another service. My example is worker's compensation rates, you can enter a worker's compensation code but not with a rate for reporting
  • As an employee coming in from another company & software product, it has been a challenge to figure out what some fields control or how some policies were written because it is not visible to the user.
  • The time off details are no longer available for viewing by the employee (amount accrued/used by date). This causes a lot of phone calls for HR/PR to double check and explain amounts.
  • The available features were not being utilized fully when I was hired. Working on cleaning up the data and moving forward with better reporting for benefit administration, labor cost analysis, HR processes
  • Would like to utilize Document Cloud and try to move to a paperless personnel files...This would free up time for the HR/PR staff for more important duties.
  • One big drawback in my opinion is that the other services we have (flex plan, COBRA, etc) have separate logins. It would be a HUGE plus for ADP to implement access for a single login experience.
There are some features in ADP WFN that I love (like the mobile app).
I am on the fence about the reporting...UltiPro BI reporting is really great and I could create reports that I struggle with on ADP WFN.
However ADP reporting is very simple and easy to use so I can see where it would appeal to more users.
UltiPro had single login technology ... I believe this is where ADP needs to move in the future.

It is well suited if you were among the core staff that was instrumental during implementation, if you come in afterwards (and after the implementation staff have left the company) it is a struggle to know what and how to ask. The training that is available is very general and may not go into enough detail to make a true difference.
I do find that the processing of regular payroll, importing of time, etc is simple and clean.

ADP Workforce Now Feature Ratings

7.5
Employee demographic data
9
Employment history
7
Job profiles and administration
7
Compliance data (COBRA, OSHA, etc.)
7
9.0
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
Not Rated
5.0
Balance details
5
Annual carry-forward and encashment
5
10.0
View and generate pay and benefit information
10
View company policy documentation
10
Asset Management ()
Not Rated
8.5
Report builder
10
Pre-built reports
7
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Workforce Now

Most functionality is intuitive, but there are some fields that are unique to other processes that need to be identified on screen so the user knows when a field is required to accomplish a specific goal.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Most of the functionality (new hire, terminations, changes to employee) is fairly intuitive. There are some fields that uniquely tie to other functions that need to be identified as flags for another process. Identifying these parameters would go along way to easing use of the system with a minimum of training
Yes - I love the mobile application...I believe it gives the user a great deal of information on the go.
Tax Statements (W2), Time Off balances, time card, pay statements. All of these items are great for when filling out a credit application.