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Long-term customer planning to stay
Updated February 26, 2021

Long-term customer planning to stay

Julia Davis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use WFN throughout the company. We currently use HR, Time & Attendance and Payroll. WFN coordinates across tasks and is very user-friendly for our retail staff. We are looking to upgrade to Recruiting and Onboarding to make hiring remote associates easier and protect the confidential information that would normally be processed on paper.
  • Access to information through a single sign-on.
  • User-friendly and limited training is needed for new hires.
  • Past year reporting on some items is limited due to the annual reset of accumulators.
  • In my opinion, some upgrades are not needed and the time could have been spent elsewhere - The appearance of the web-views for example. They were fine before.
  • Pricing is good in my opinion and we receive discounts based on our tenure as an ADP client.
We are a small company and I feel that ADP more than meets our needs. We don't forecast a large increase in employees and our systems work for our set-up.
  • Performance management.
  • Compensation management.
Compensation management was a big fail. Performance Management seems to have to be re-written every year. I don't use it but I do interact with the EVP of HR and he has been very frustrated. Even small things like formatting errors when printing was ignored. We haven't had the time to finish the Onboarding module.
PayChex was 'clunky'. It was hard to find what your needed. The company switched to Paycom before I was hired and only stayed with them for about 3 months before coming back to ADP. I can't comment on what the issues were but I understand that they were quite serious.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Previously stated difficulties with Compensation and Performance Management modules.
I am constantly being contacted by other payroll companies who brag that they do better than ADP. I find that hard to believe but we have had some real issues with Compensation Management and Performance Management. This caused us to drop Compensation and my EVP of HR seems to have to rewrite the Performance Management piece every year. He is sourcing other companies for that.

ADP Workforce Now Feature Ratings

6.3
Employee demographic data
8
Employment history
2
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
7
7.8
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
5
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
8
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
9.0
View and generate pay and benefit information
9
Update personal information
9
View company policy documentation
9
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.5
Report builder
7
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
5
Performance improvement plans
Not Rated
Review status tracking
8
Review reminders
8
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
6.0
Corporate goal setting
Not Rated
Individual goal setting
6
Line-of sight-visibility
6
Performance tracking
6
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

COVID-19 Response

With the FFCRA coming online very fast, ADP responded in a timely and efficient manner. Reporting and function of the pay codes were seamless.
We were fortunate that we maintained our business at full capacity during the crisis and still are. Administrative employees are now working from home and the retail operations were only affected during the beginning of the virus as far as reduced coverage in our stores was concerned. We are owned by a larger company so PPP loans were not a factor for us.
I was helpful but as I stated, we were able to maintain our business without major modifications to communication and other areas of the business.
Yes, but that was always our process. We have many remote employees and using the app has always been a good tool for our workforce.