Item: ADP Workforce Now
Rating: 9
Author: Verified User

Overall Satisfaction with ADP Workforce Now

Use Cases and Deployment Scope

The payroll department currently uses ADP Workforce Now to run payroll & keep track of employee records including Time & Attendance, Personal info, W2s, and PTO tracking. It makes this department run smoothly by keeping all employee records in one place and being automated makes things more efficient. It frees up a lot of time for me so I can work on other projects for the PR/HR dept., as I'm the only one in my dept.

Pros and Cons

Pros

Makes things simple to use. Not a long drawn-out process to complete a specific task.
The layout of the site is very user-friendly/logical. Things are easy to find and you don't have to worry about clicking on the wrong thing and messing up your records or system.

Cons

I do think they need to test new updates a little more thoroughly. It does get frustrating when you roll out a new update, that most times does improve the user experience but then it causes glitches in another part of the system. The glitch tends to overshadow the benefit of the new update.
Call center employees could use a little more training or experience using the system themselves. There have been a number of times where I have called in with an issue and the representative will tell me to do something I know will not work or will interfere with another aspect of the system. It seems they are just trying to fix only what the current problem is. They don't seem to think or look ahead or follow the fix all the way through to the end. There have been some occasions where I have had to call back an additional 2-3 times to fix cascading issues from the original problem I had.

Return on Investment

ADP Workforce Now allows me the extra time to work on other office projects that need to be completed.

Scalability

I love that there are different parts of the whole that you can get. You can get and use only the portions that you need. I just wish that some could be broken down into even smaller parts. For example the 1094 & 1095 reporting. In order to do electronic filling through ADP, you would have to get the entire HR module. I understand why ADP would want you to do it that way, so all info needed is on their system but that leaves out a group of the market that is too big to file by paper form but small enough that they can still input the needed info by hand.

Systems Integrated With

PickRight

PickRight tracks the # of pieces our warehouse employees pick as they are paid based on the # of pieces picked. It used to be I had to enter the # of picks each week into the PR grid by hand. We are now able to download a report from the PickRight system, edit out the unneeded info and upload it to ADP, saving a huge amount of time and potential for keying errors.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

Sometimes it's hard to get ahold of Acct. Mgr. when we have questions or issues.

Likelihood to Recommend

For a business our size it just makes sense to have an automated payroll and time & attendance system. We have tried other companies in the past. In fact, we were with ADP when I first started working here and then management decided we were going to change providers to save some money. We ended up changing back to ADP after 6 months. The other system that we tried was just full of glitches, slower than a snail and not very user-friendly. I was so happy when we changed back to ADP.

ADP Workforce Now Feature Ratings

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