ADP Review
September 24, 2021

ADP Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Across the entire organization for time and attendance recording keeping, employee file organization, benefits management, payroll, etc.

Pros

  • Payroll.
  • Customizable reports.

Cons

  • [I believe] ADP buys companies and tries to make them work with their system which sometimes causes issues.
  • Although our account manager has great response times, other members of ADP take a bit to respond to issues we submit.
  • Streamlined onboarding process.
The software has restrictions on its customizations and does not always meet our needs (Performance Dashboard for instance).
  • Payroll
  • Personnel Files
  • Time Off
Fully integrated (except for Personnel files- we are working on this)
UKG offered services we really liked. Both ADP and UKG are expensive and decided to stick with ADP for now as moving HRIS systems is a big task and each system comes with its own set of challenges.

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Account Manager has spot on response times.
Other ADP reps are not proactive in getting service requests resolved.
Well suited to payroll.

ADP Workforce Now Feature Ratings

9.2
Employee demographic data
10
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.3
Pay calculation
5
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
8.3
Approval workflow
7
Balance details
10
Annual carry-forward and encashment
8
9.7
View and generate pay and benefit information
10
Update personal information
9
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
6.5
Performance plans
3
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
10
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
3.0
Corporate goal setting
Not Rated
Individual goal setting
3
Line-of sight-visibility
Not Rated
Performance tracking
3
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Jennifer Stone | TrustRadius Reviewer
    Jennifer Stone
    (Vendor Representative) commented 4 years ago
    Thank you for your time and feedback. We value your comments and partnership.

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