ADP delivers on easy error free payroll processing
October 05, 2021

ADP delivers on easy error free payroll processing

Stephanie Doss, SPHR, SHRM-SCP | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now for time reporting and payroll

Pros

  • Allows time to flow into payroll processing easy
  • Variety of reports available
  • Ease of hiring/terminating employees in the system

Cons

  • They have a great selection of reporting options, but it's almost too much. It's difficult to find some of the simplest data
  • I appreciate the fact that ADP works to constantly improve the user experience, but I think sometimes the pace is too quick. There is often barely time to understand a set of changes before the next update comes out.
  • It is difficult to get assistance at times. We don't have an "account rep" or anyone with ownership for our business. I get stuck calling the 800 number and getting help from whoever answers the phone. Then there is no follow through because no one has "ownership" for my account
  • ADP has allowed me to process an error free payroll
  • ADP enables me to hire/terminate new employees in the system quickly
  • ADP has helped support our employee growth of 50% over the past 4 years
ADP makes it easy to add business units and functionality easily. As we continue to grow, it will be easy to "bolt-on" additional functions like benefits, applicant tracking, etc. without seeking out a stand-alone solution. In time, I think we will be able to benefit from some of the data contained in the reporting options offered.
  • We have not integrated anything at this time
I think ADP is easier to work with and was a better fit with the current size of our company

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

The Chat help feature isn't always available and it can take some time for assistance if you submit a service request. I feel like they rely too heavily on the end-user utilizing The Bridge for assistance, but in my experience, you end up being referred back to ADP. It can be a little like the right hand not knowing what the left is doing.
Overall ADP Workforce Now does a great job of accomplishing the functions we use. But, with the size of the organization, I often feel like just a number and not important as a client.

ADP Workforce Now Feature Ratings

7.5
Employee demographic data
8
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.0
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Benefit plan administration
Not Rated
Direct deposit files
8
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
6.5
Report builder
6
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Jennifer Stone | TrustRadius Reviewer
    Jennifer Stone
    (Vendor Representative) commented 3 years ago
    Stephanie, thank you for your feedback. We value your opinions and comments. You are important to us and we are grateful for your partnership. Should you ever have concerns or needs please feel free to connect with us directly at Ambassadornow@adp.com

More Reviews of ADP Workforce Now

  1. Home
  2. HR Management Software
  3. ADP Workforce Now Reviews
  4. User Review of ADP Workforce Now