ADP for a Mid-size Business
October 05, 2021

ADP for a Mid-size Business

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It is used company-wide for time-keeping, payroll submission and support, and basic HR record keeping.

Pros

  • Payroll Delivery
  • Ease of Use
  • Versatility

Cons

  • Ease of report creation
  • More mobile app usability for management
  • Customizability of home pages
  • Positive Time Tracking
  • Positive Employee Use
  • Negative Detailed Job Costing
I have, for the most part, the ability to remove or add components to ADP through dedicated implementation specialists. There are a lot of options, with more each day, on the ADP Marketplace that could fit my potential needs. I do wish that there were prices posted on all, not just most, options.
  • G/L (Quickbooks)
  • Carrier Connections (Benefits enrollments and management)
  • StandOut and powered by ADP

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

I hate to say it, but support is very hit or miss. If you are a large company, you might have a dedicated support specialist. This might be a very organized and dedicated specialist, or it might be someone who has too high of a workload. That being said, the forum "The Bridge" is a great tool to get support from other users as well as some ADP techs.
Microsoft Office 2016 (discontinued), OneDrive, MS SharePoint
Well suited for companies of all sizes, with medium to large companies seeing the best fit. While you can piecemeal what you want from ADP, I would recommend at least the HR, Time, and Payroll packages. Depending on how your accounting department workload is, I would also encourage the use of the ADP tax component for small to medium size companies.

ADP Workforce Now Feature Ratings

7.7
Employee demographic data
5
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
6
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
8
7.6
Pay calculation
10
Support for external payroll vendors
6
Off-cycle/On-Demand payment
3
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
10
Reimbursement management
6
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
7.7
Report builder
5
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
9.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
4
Job Search Site Posting
10
Applicant Tracking
10
Notifications and Alerts
10

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