Item: ADP Workforce Now
Rating: 9
Author: April Williams

Use Cases and Deployment Scope

Our company consists of 9 dental offices plus a corporate office. ADP Workforce Now is our company's payroll service provider for all locations. We use it for payroll as well as [for] analytics for human resource purposes. Our employees access the services both on their mobile devices as well as on the web. Onboarding is an ease, and timekeeping is on point.

Pros and Cons

Timekeeping for different departments within our business
Timely and accurate tax fillings
Accommodates both employees and private contractors

Timeclock synchronization between locations could be more seamless
PTO accrual annual resets could be improved. Every year we do have issues with employees receiving accurate time off accrual.

Return on Investment

Payroll cost is unavoidable. However, ADP [Workforce Now] is the most cost-effective [of] all other choices.

Scalability

We provide payroll for 9 offices plus a corporate office. ADP [Workforce Now] is able to handle [...] multiple locations well.

Systems Integrated With

Health Plan administration

Our third-party health care administer has easy accessibility.

Alternatives Considered

Paychex Flex

ADP [Workforce Now] is more economical than Paychex.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

The support for [ADP] Workforce Now is available via phone or chat online. Although the waiting time on the phone can be quite long. They do offer a call back feature that is very helpful when you have other things to handle while waiting. When a ticket is open, the representative [is] very good on follow-up until the issue is resolved.

Other Software Used

QuickBooks Desktop Enterprise, Microsoft 365 (formerly Office 365), Sikka Software

Likelihood to Recommend

There are many choices for payroll services. However, ADP [Workforce Now] has proven to be reliable, accurate, and easy to use. The training and assistance you need to be successful [are] readily available at all times. I would recommend [it] for any company that attends to grow over time. ADP [Workforce Now] is able to scale to any size business.

ADP Workforce Now while not perfect has proven to be reliable.

Overall Satisfaction with ADP Workforce Now