Item: ADP Workforce Now
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

I am an end-user of ADP Workforce Now; I use it primarily for things like entering PTO requests, quarterly and annual performance review feedback, paystub/W2 printouts, and to access internal links (i.e. benefits, company directory, handbook, etc.). It's a great central repository that allows users to access relevant information in a very easy way. Simple to navigate, easy to use.

Pros and Cons

Easily integrates with other platforms for seamless access
Straightforward UI
Great record of history (if you've been at previous organizations that leveraged ADP Workforce Now, you've got access to that info)

Certain areas are clunky (i.e. entering PTO over multiple days and using various types of PTO is a bit of trial and error)
The login process is a bit strange; wish it would integrate with the existing tech stack from a universal login perspective
Maybe push app usage a bit more; currently, not very many employees use the app

Return on Investment

I don't use it from an implementation perspective, so hard to say

Scalability

This solution was already implemented when I joined the org, but as we've onboarded new employees, it's been a seamless process getting them set up on the platform.

Systems Integrated With

Salesforce
Slack
Gong
Lessonly

Again, hard to say, as I'm not on the implementation side.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Support Rating

I've only needed support a couple of times in the last few years, and most times, the issue was escalated to our HR department who acted as a liaison to get the issue resolved.

Other Software Used

Gong.io, Lessonly, Slack

Likelihood to Recommend

I'd recommend it for small to mid-sized org that are looking for a solution that is easy to use, has good, straightforward functionality, and is cost-effective. For enterprise org, I'd recommend a more robust solution (and maybe ADP offers that) with a lot more functionality. Again, I think it's a two-way street and the companies themselves need to be diligent about the type of content they put into ADP, the breadth/depth of it, and how often it gets updated.

ADP Workforce Now

Overall Satisfaction with ADP Workforce Now