ADP Workforce Now

We use ADP Workforce Now for our payroll, human resources, ACA reporting, and recruiting. We like the fact we do not have to worry about all payroll aspects, including quarterly taxes. One of the criticisms I have and others have is the lack of communication when there are system outages and having to wait on hold for an hour before reaching a CSR. (I have used ADP Workforce Now for over 22 years in other positions at other companies). Most of us only call in when we have an issue that needs to be dealt with immediately. I think the updates are coming too frequently, and it is making it difficult for practitioners to keep up. Some aspects of the recruiting module need to be addressed (we have tried many times to get help with the approval process and offer letter notification without success. I also believe that "on-boarding" should be part of the module, not an "add-on." The above criticisms are minor compared to having to use an "in-house" program. Overall I do recommend ADP Workforce Now for payroll and HR functions.