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ADP to me as of 5-25-2023
Updated July 18, 2023

ADP to me as of 5-25-2023

Beth Preher | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Time and attendance instead of paper timesheets (I can
read), also use HR functions – schedules, reports, ACA, and of course, payroll processing with tax returns.
  • Educational learning of the product.
  • Timesheet ease.
  • Timing of updates - when they are done that there are not a lot of errors for the main processing day.
  • Service connects - that it does not take more than 24 hours to at least get a response that someone is working on the problem if not corrected.
  • I can now read 100% of the timesheets compared to before when they were handwritten.
We still have issues with internet availability to use on
our towboats and dredges that are in the river. It would be nice to be able to do more offline.
  • None.
ADP is better.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

Issues with smart compliance/local taxes.
For everyday payroll, time, and attendance, it is great. If you
are in a heavy tax area (many local, to
go with state and federal) you may think
twice, or at least take extra time in the setup to make sure all is correct.

ADP Workforce Now Feature Ratings

7.7
Employee demographic data
8
Employment history
8
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
7
8.3
Pay calculation
9
Off-cycle/On-Demand payment
7
Direct deposit files
9
7.0
Approval workflow
7
8.0
Update personal information
8
Asset Management ()
Not Rated
6.7
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

COVID-19 Response

Good - they provided updates as soon as
the government changed the rules daily.
Was very helpful, helped streamline the process.
Keep me up to date on all government rules,
changes and program that would be helpful for our business.
Only a few employees have used it, and most of our employees are
not that tech savvy.