Item: ADP Workforce Now
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use ADP Workforce Now from Recruiting to Retirement. Our entire employee experience is now being handled in the various areas of Workforce Now. Using one source system allows us to to tailor each step and part of our processes, to better suit our environment and culture. We keep relevant and timely throughout our employee life-cycles. From welcome videos to learning modules to interval surveys that allow us to check the temperature and progress of our employees and initiatives. We also continue to open up new areas of employee self-service to give our employees more visibility and control over their own experiences. ADP Workforce Now has been the most instrumental part of our being able to build upward and outward as our organizational needs change and grow.

Pros and Cons

Reporting
Integrations
Dashboards
Flexible Page Setups and Customizations

Salary Adjustment Effective Dating
Shift Premium Calculations
Timekeeping
Hierarchy availability in Team Leader/Supervisor to Manager and above

Return on Investment

Negative ROI - paying for Optimization Specialist for more than a year now
Positive ROI - employee experience with new self-service options opened up
Negative ROI - still under-utilizing the system after years of improvements

Scalability

The ADP Workforce Now system is very flexible and scalable, however in order to better leverage the system a complete whiteboarding of processes and what you want to achieve is necessary.

Systems Integrated With

Accounting ERP
Benefit provider(s)
Budgeting and reporting software

It has been difficult to integrate because of our limited staffing resources, so we found it easier to create custom reports to get the data between systems.

Alternatives Considered

Paycom

The same if not a little better suited in a "start from scratch" type of way.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Did implementation of ADP Workforce Now go as expected?

Would you buy ADP Workforce Now again?

Yes

Support Rating

ADP support is not very great and not as efficient to receive as it should be considering this is an HR and Payroll related system. When we get a great customer support person, they are typically promoted or move on and then we are saddled with whatever they put in that person's place. We have learned to expect that great support will only be for a limited time.

Other Software Used

Vena, Microsoft Dynamics GP, SAP Concur, Majesco P&C Suite, Visa Acceptance Solutions (CyberSource)

Likelihood to Recommend

ADP Workforce Now is well suited for medium to larger organizations that have someone dedicated to do the work in both HR and Payroll respectively. There are so many areas and so much functionality, that not having someone dedicated to learn and be the SME will likely have your organization under-utilizing the system and thereby overpaying now and even more later when you finally discover what you've been missing for the efficiencies that can be realized.

Potential for Greatness If Used Effectively

Overall Satisfaction with ADP Workforce Now