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ADP Workforce Now Review.
June 01, 2023

ADP Workforce Now Review.

Jessica Prusak | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is used for time & attendance, HRIS information, reports, payroll, and ACA compliance. And performance reviews.
  • Bridge Support.
  • Customer Service Support.
  • Functionality-not user is friendly.
  • Communication regarding widespread issues with the platform.
  • Errors or issues don't indicate what they are.
We have 15 locations. ADP Workforce Now is able to work at all of our locations.
  • None
NA

Do you think ADP Workforce Now delivers good value for the price?

No

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

No

Customer support is terrible. When a ticket is submitted, it sometimes takes weeks for a resolution if we are lucky.
ADP Workforce Now may work for some organizations, but it doesn't provide us with what we need due to the complexity of our organization, but we try to work with what we have. We always have issues, but there is a lack of customer service support. We assigned a rep which we rarely ever hear from.

ADP Workforce Now Feature Ratings

3.9
Employee demographic data
6
Employment history
5
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
2
Organizational charting
4
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
4
4.7
Pay calculation
7
Support for external payroll vendors
5
Off-cycle/On-Demand payment
5
Benefit plan administration
3
Direct deposit files
5
Salary revision and increment management
4
Reimbursement management
4
2.3
Approval workflow
3
Balance details
3
Annual carry-forward and encashment
1
5.8
View and generate pay and benefit information
6
Update personal information
6
View company policy documentation
6
Employee recognition
5
Asset Management ()
Not Rated
2.3
Report builder
3
Pre-built reports
3
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
4.3
Performance plans
5
Review status tracking
5
Review reminders
3
Multiple review frequency
4
Succession Planning ()
Not Rated
4.0
New hire portal
4
Manager tracking tools
4
4.0
Corporate goal setting
4
Individual goal setting
4
Line-of sight-visibility
4
Performance tracking
4
Recruiting / ATS ()
Not Rated