ADP Workforce Now user experience
September 23, 2024

ADP Workforce Now user experience

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now as our HRIS and have all our benefits and 401k feeds flowing from our carriers to ADP. We process payroll through ADP as well and performance module is a part of our account.

Pros

  • The reporting on the Administration side is excellent
  • Handling complex state and local tax issues
  • Ease of integrating our partners through feeds

Cons

  • The employee app can be hard to use at times and more user friendly
  • Employee facing screens need to be easier to use
  • PTO synchronized with Microsoft outlook to allow for easier use for managers and employees to see who on their teams is off.
  • We have been able to scale our employee count by 100% over the last year.
  • Allows my payroll analyst to spend more time on larger projects.
We have been adding acquisition companies to our payroll system. It takes some time to ensure the acquisitions are on properly.
  • Employee Navigator
  • T Rowe Price
Completely integrated with a 360 integration. It was quicker then expected
The employee facing app for Paycom is better than ADP but on the back side administration ADP is more robust and provides a better experience for the payroll professional.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

The service is really good when you are able to communicate with the correct person.
It is appropriate for companies that require robust reporting and access to data about their employees. We also use the data analytics on a daily basis.

ADP Workforce Now Feature Ratings

8.4
Employee demographic data
8
Employment history
7
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
9.3
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
7.3
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
8
8.0
View and generate pay and benefit information
8
Update personal information
9
View company policy documentation
7
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.7
Report builder
10
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
9
Performance improvement plans
8
Review status tracking
8
Review reminders
7
Multiple review frequency
8
Succession Planning ()
Not Rated
7.5
New hire portal
8
Manager tracking tools
7
7.8
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
7
Performance tracking
8
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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