Item: Appian
Rating: 7
Author: Verified User

Support Rating

Great account service. dedicated support and ability to escalate

Use Cases and Deployment Scope

It is being used to create and in some cases smooth over a complex interdepartmental workflow.
It is being used by the whole organization.it is very applicable where you have cross-departmental workflow

Pros and Cons

Easy to use
Easy to debug
Easy to get people onboard
low code
Dashboards on appian data

Include option to use bots
native dashboards with tableau integration
actual low-code effort which can be created by business users and not by IT
integrate it with sharepoint

Return on Investment

Very well used
Recent issue was regarding an upgrade that needed a lot of downtime
It is quite expensive for the use we are getting out of it.

Usability

Easy to use and scale! not very complicated to onboard processes.

Alternatives Considered

Pega 7 Platform, Bizagi Digital Business Platform and AuraPortal Helium

Appian is lighter and easier to get started with.

Other Software Used

Automation Anywhere, Tableau Desktop, Salesforce Service Cloud

Likelihood to Recommend

Very apt to manage a interdepartmental workflow but not very applicable to a ticketing or issue tracking situations.

With the rise of other low code BPM applications, Appian needs to keep pace with RPA, OCR, NLP and other associated technologies. They should make dashboards easy to construct as well.

Appian user and liking it

Overall Satisfaction with Appian