Item: Asana
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Asana is predominately used in our marketing team. Other teams, such as sales and customer success, also have access, but it tends to only be so that they have visibility on what marketing is doing. Other teams don't tend to use it as in-depth as our marketing team. For our team, it's great that we have visibility on what everyone is doing. It allows for easier collaboration as well. We've structured it so that anyone in the company can see what we as a team are doing at the given time. However, it also allows them to add tasks to our board should they need to.

Pros and Cons

Team collaboration.
The calendar view is awesome!
It allows us to implement a smooth scrum process.
It gives the entire team access to an overview of our workload at any given time.

Not all tags are easily recognized if there are many per task.
I don't tend to use the 'my tasks' section, which means I miss subtasks that have been assigned to me.
Sometimes if tasks are shared across two boards, it will mark as complete on both. It's a bit frustrating if one team has completed it but the other hasn't.

Return on Investment

We're more aligned as a team. Especially considering we have visibility on what everyone is doing.
It can get messy when there are subtasks of subtasks used. Often things get missed.

Usability

I genuinely love Asana. It has definitely made our team more productive, as we have a clear view of what everyone has going on and where our efforts are needed. The downside is that it can get messy, however. That may be because we haven't yet put clear rules in place as to how many subtasks of subtasks and tags can be used. What can be frustrating is that it doesn't suit our dev team, so this means we're not all using one tool, which would be ideal.

Support Rating

Personally, I have never had to use customer support. I have had colleagues that have used their support and have absolutely no complaints. They're really good on social media too. Sadly, I wasn't around when the team first introduced Asana and had the training, although it's really easy to pick up on.

Alternatives Considered

monday.com and JIRA Software

Personally, I didn't have a say in this as I had not started at the company when the team decided on Asana. That said, I have used monday.com, and we also have JIRA, which is used by our dev team, and us occasionally if we need to. JIRA has too many bells and whistles and is just plain complicated. I enjoyed monday.com, but Asana has won me over.

Other Software Used

HubSpot, Slack, Bamboo, JIRA Software, Intercom

Likelihood to Recommend

I personally feel Asana is suited to marketing teams. It's so much simpler to understand than JIRA. We have tried to get our development team to move over to Asana. However, it doesn't offer as many features as they need, hence their reason to stick with JIRA. This is probably the most frustrating part -- we want everyone to be using one tool, but it's not suited for all teams.

Asana has won me over -- eventually!

Overall Satisfaction with Asana